Problems after upgrading to ZoomBrowser 5.5

[ncrr]

Hi,

Here is my problem. I am running Windows XP SP2. I was using ZoomBrowser 4.6.1 with a Powershot S60. The camera is directly connected to a USB port on the PC. Whenever I connected the camera, Camera Window would run and aloow me to dwonload picture. Everything worked fine until I upgraded to Version 5.5

Camera Window does not come up. I am also unable to acquire images within ZommBrowser 5.5 I even tried installing the WIA driver for ZP 6.2.5. No luck at all.

I finally uninstalled everything, put version 4.6.1 back, and upgraded to 5.2.1 This works fine.

Have anyone else noticed these problems with Version 5.5? Is this a bug?

Please advise.

Thanks,

NCRRhttp://photography-on-the.net/forum/images/smilies/icon_evil.gif
:evil:

[ncrr]

After many e-mails that went back and forth, Canon support finally was
able to provide me a solution.

Starting with ZoomBrowser EX v 5.5 there is a new OS service added
called Canon Camera Access Library pointing to C:\Program
Files\Canon\CAL\CALMAIN.exe. You can see that by clicking on START and
then RUN. In the box type SERVICES.MSC and press ENTER. The Canon
service mentioned above must be set on "Automatic".

Right click on Canon Camera Access Library service and choose
PROPERTIES. If you click on the DEPENDENCIES tab you will see that the
service is depending on 2 services of the operating system: SSDP
Discovery Service and WIA. Check if those are set to automatic. If any
of these two are disabled, Canon service won't start and you won't be
able to use ZoomBrowser to download images from camera to your system.

SSDP Service is basically the uPnP service in Windows XP. I had it turned
off for security reasons. Looks liks this version needs the SSDP
Discovery Service or uPnP to be started to enable ZoomBrowser and Camera
Window to fuction properly.

Hope this helps to anyone who is having similar issues.


NCRR

[WaveRider57]

I'm having the same issues, but I don't have a 'CAL' subfolder in C:\Program Files\Canon\. :(

In trying to make a tethered capture, I plug my 20D into an XP machine with EOS viewer, and it reports that a Canon Camera has been connected, and I can see it in Explorer. Yet, when I launch EOS Viewer and go to Options | Capture, it reports 'Camera is not Recognized', and my top status window just blinks 'BuSY'.

I really need to enable this for an upcoming product shoot, but I'm striking out. Any ideas?

Thanks!

Paul Lara
San Antonio TX