Connecting G-1 with XP

[dicky109]

Hi Everyone,

I've just migrated from Windows 98 to XP and use Photoshop Elements. Downloaded & installed the Windows XP USB driver from Canon's website

Problem is I cannot import pictures from my G-1 into Photoshop. The thumbnails are visible, however when I try to load the picture, I get the message "Could not complete the import command because of a problem with the scanner"

Dell's support has been worse than useless, Canon & Adobe tech support have not responded. Any of you PC guru's have any ideas of how I can fix this?

Thanks in advance for any advice.

[dicky109]

As they say, a little knowledge is a dangerous thing.

After spending countless hours trying to solve this, I realized that I shoot in RAW mode, and had neglected to install the Canon FileViewer. Duh!