jennwith2ns
30th of October 2005 (Sun), 19:38
I just got the PS A520, and I've installed the software, and I have all of the system requirements. Each time I actually go to turn on the camera to initiate the USB, it gives me a message window stating "Updating hardware information database" and shows a status bar at 0% and it never responds, and sometimes even locks up my whole system. I have Windows ME. I have uninstalled and reinstalled the software far too many times to count.
I have tried to install it without the software and through my computer's control panel. I even downloaded the driver off of the Canon website thinking it might be updated. It all leads me to the same window re: updating the hardware.
I emailed the Canon tech support, and am in that process now of answering their specific questions. I even contacted Gateway computers thinking it was a system issue. The only advice they had for me was to upgrade my system's memory and try a different USB cord.
I had another brand digital camera that installed just fine, and I used the same USB port for this new camera (differnt USB cable, though). I just don't get it! Anyone else have this issue?
I have tried to install it without the software and through my computer's control panel. I even downloaded the driver off of the Canon website thinking it might be updated. It all leads me to the same window re: updating the hardware.
I emailed the Canon tech support, and am in that process now of answering their specific questions. I even contacted Gateway computers thinking it was a system issue. The only advice they had for me was to upgrade my system's memory and try a different USB cord.
I had another brand digital camera that installed just fine, and I used the same USB port for this new camera (differnt USB cable, though). I just don't get it! Anyone else have this issue?