Lensmate 52mm adpater cap

[markm]

So I just noticed that they have removed this item from their "due mid-May" box.

Does that mean they are shipping it finally, or does that mean that they've given up trying to manufacture it?

Did anyone who ordered it receive it yet?

markm

[new girl on the bloc]

I've not received mine yet...

[mriley]

I'm still waiting for mine too.

[Dana]

Don't have mine...

[cedar forester]

markm,

How 'bouts askin' 'em?

cedar

[markm]

Been there done that.

Still waiting for a reply.

Markm

[markm]

Bad news ...

Hi Mark,

I wish we had good news..................

But we have had to make some tough decisions regarding the custom lens cap,
due to the inability of the manufacturer to deliver a product that we feel
meets our standards for fit and finish, we have decided to terminate the
52mm lens cap project. In spite of the time and effort invested,
interminable delays and a product that would leave our customers less than
satisfied have forced our hand and we feel it would be best at this time to
simply refund those who have paid for the lens cap.

So sorry on the inconvenience. We will be issuing refund checks for people
who have prepaid Monday and Tuesday of this next week.


--
Regards,
Susan/LensMate
http://www.lensmateonline.com

[Dana]

Sorry to hear that...I was looking forward to a consistent look w/the rest of the camera, and the cap looked like it would do that.

Dana

[markm]

Yup.

I know that there are some 52mm caps available, but it won;t look that great on the camera.

But at least they'll protect the glass.

Sigh!

Mark

[new girl on the bloc]

markm - thanks for letting us know, time to look for a new lens cap.

At least lensmate has integrity with what they sell. I appreciate that.

[CowboyPoetWannabe]

new girl on the bloc wrote:

At least lensmate has integrity with what they sell. I appreciate that.

Tell them.

-CPW

[markm]

I'm not so sure. Lensmate could have posted a notice or something on their site.

Or,

they could have emailed the customers with the news.

Markm

[IndyDave]

They may have maintained their integrity by not accepting an inferior product, but they lost some credibility in their ability to deliver.

Too bad since their rep was pretty sterling before. I'd still buy their adapters, but I'll think twice before purchasing anything else from them. Mostly because of the lengthy delays, and for not responding to INDIVIDUAL "Loyal" customers as soon as they were aware they couldn't deliver.

[Dana]

indydave wrote:
They may have maintained their integrity by not accepting an inferior product, but they lost some credibility in their ability to deliver.

Too bad since their rep was pretty sterling before. I'd still buy their adapters, but I'll think twice before purchasing anything else from them. Mostly because of the lengthy delays, and for not responding to INDIVIDUAL "Loyal" customers as soon as they were aware they couldn't deliver.

Your choice, of course, everyone has their own customer service requirements.

But lensmate has not lost my loyalty. In my original order they delivered what they said was in stock promptly and on schedule. Products were all of excellent quality - money well spent. Their site was very useful in comparing several different options available - a nice touch that many shopping sites could do well to emulate.

They didn't communicate proactively on the lens cap issue in general, but all my emails requesting updates were answered promptly, courteously, and accurately. My refund was processed very quickly after the product was cancelled.

I'd do business again w/Lensmate in a heartbeat, and continue to recommend them highly to friends and acquaintences. I don't think I can expect perfection of anyone else until I get my own act together.... :-)

Dana

[IndyDave]

Don't think perfection was expected or implied. And I said their reputation was sterling. But I also believe in calling a spade a spade. This was a good idea, that appealed to quite a few people. In all good faith, I am sure, they offered something they were unable to deliver. For those who took the time to consider and order the product, making the effort to contact those individuals REGULARLY with updates, and PROMPTLY once the final decision was made would have gone a long way. The final message is that it wasn't worth the effort. Or expense in manpower, etc. Sorry, but that is a blunder.

It wasn't the past experience that was under discussion, but the handling of this issue. Should that be a consideration for future interactions...yes, in my estimation. The overriding factor...probably not. Nothing is learned from our mistakes if we are unwilling to admit one was made. The mistake wasn't in the effort to bring something unique to market, but taking responsibility to respond to those who put faith in the idea when it didn't work out. End of point.