Canon NJ Repair: 15 Days!!!

[Schroder]

I had a err99 issue on my 10D and I asked Canon NJ how long it would take for them to return the camera and the answer was 15 DAYS! Wow.

In May it was about 5-7 days which was considered long, now 15 days is absurd!

[rdenney]

schroder wrote:
I had a err99 issue on my 10D and I asked Canon NJ how long it would take for them to return the camera and the answer was 15 DAYS! Wow.

In May it was about 5-7 days which was considered long, now 15 days is absurd!

I thought the err99 issue usually involved older Sigma lenses that need new chips. I had the same problem, and my Sigma lenses are sitting at Sigma where they are projected to be for another couple of months waiting on parts from Japan.

And I just had one of my funky Ukrainian medium-format cameras modified and rebuilt. It took about two months. But there are only a couple of technicians in the world who know how to do it right, and I'll wait for one of them to have time rather than waste time with someone who is making it up as they go.

In other words, 15 days in the grand scheme of things isn't that bad. Canon's technicians are presumably trained, and they are probably a bit overloaded at the moment. After all, Canon has just hit the market with a large number of highly complex cameras that most even experienced users don't fully understand, for a price that has greatly expanded the ranks of those users. That can only increase demand on their technicians. But Canon can't just go hire technicians, unless you want your camera worked on by a trainee.

Rick "advising patience" Denney

[robertwgross]

Last winter, I had a new Sigma lens (less than one month old), and it quit doing AF correctly. I sent it to Sigma and expected to be without it for at least a month. To my amazement, it came back corrected within eight days.

I've never had to repair a camera body within the last 25 years.

Long ago, I did have a Konica Autoreflex T, and on a mountaineering trip, it got soaked in water, then frozen, then thawed... then it sat alone for a week. By the time it got to the shop, they couldn't do anything with it at all.

By comparison, today's Canon problems are trivial.

---Bob Gross---