Canon Has My D10

[jcsorensen]

Does anyone out there know how many D10s are going back to Canon for repairs? When I first started reading this forum, it seemed like a lot. Things have quieted down quite a bit though. Mine has now been at the Canon repair site in California since 2 July, and they just ordered the parts yesterday (turns out to be a bad shutter element causing my Err 99 problem). Hope their diagnostics are right. When I do get it back, I'd hate to find out that my problem continues.

Figured I'd just take this moment to vent--

J. "missing my D10 a lot" C.

[JATO]

My 10D has been at the NJ center since July 2nd also.
They said I should have it back sometime toward the end of next week. The rep that called me said there are alot of 10Ds in for service. That doesn't give me a warm feeling.
JATO
www.jatobservatory.org

[mrphoto]

the err 99 can be caused by sigma lens this problem has be talked about meny times

as long as canon keeps taking responcability for ther falts it will be ok im just knot sure if i can go with out mine

[Jeppe]

jcsorensen wrote:
Does anyone out there know how many D10s are going back to Canon for repairs?

None. Since Canon doesnt have any D10 in their line-up.

Seems that about ½ the worlds population cant get this name right.

Also, i think Canon is getting alot of cameras from home-testers that have been reading to much in various forums (although there are cameras with problems, but measured in % or %% is not that much)

[jcsorensen]

Smart$%#$%! I'll bet 99.9% on this forum know what Camera I was talking about!

Grins

[tony723]

jcsorensen wrote:
Does anyone out there know how many D10s are going back to Canon for repairs? When I first started reading this forum, it seemed like a lot. Things have quieted down quite a bit though. Mine has now been at the Canon repair site in California since 2 July, and they just ordered the parts yesterday (turns out to be a bad shutter element causing my Err 99 problem). Hope their diagnostics are right. When I do get it back, I'd hate to find out that my problem continues.

Figured I'd just take this moment to vent--

J. "missing my D10 a lot" C.
Refer to recent post from dpreview.com, the problem seems quite serious in Korea as well:
http://forums.dpreview.com/forums/read.asp?forum=1019&message=5709315

[JATO]

JATO wrote:
My 10D has been at the NJ center since July 2nd also.
They said I should have it back sometime toward the end of next week. The rep that called me said there are alot of 10Ds in for service. That doesn't give me a warm feeling.
JATO
www.jatobservatory.org

OK here is an update if anyone is interested. I an not happy! I called Canon yesterday about my 10D. They told me they have no idea when the camera will be fixed because they don't have any info on how long it will take to get the part. The camera just stopped working after about 20 days of use. It just wouldn't power up any more. The tech at the service center said they have a number of 10D's that have this problem. Don't ask me how many "a number" is because I didn't ask. What has really got me pissed at Canon is when I contacted them before I sent the camera in I was told it would take about 10 days to repair, total. My option at the time was to just send the unit back to the place I purchased it from. That would require the vendor to issue a RMA, then evaluate the unit and sent a replacement. The vendor told me about 15 days to do that. So I went with the Canon service center. Now I am stuck without a camera. This camera was soley purchased to be used in my observatory to photograpgh the approach of Mars. I ask about a loaner and was told there aren't any left. It been a month and I pretty much feel screwed by Canon (and didn't even say tell me they loved me while they were doing it). What a waste of $1500
JATO

[clos]

I had to send my Canon 10D in a couple weeks ago for repair. I had error 99 and yup same problem. They are replacing the shutter and unfortunately the part is on backorder.

Sorenson, did you get your 10D back? If so how long did it take?

How I miss her so. She must be so lonely.

Clos

[rapierphoto]

I havn't had any problems that you guys have had but just reading your posts makes me angry. When you call about your camera you should be given an answer. If the part is on backorder someone should know how long it takes to produce that part and how long it takes that part to get to where it needs to be and how long it will take to be put into your camera.

My regards,
John Rapier

[rodbunn]

I sent my 10D into the Irvine, Ca repair center cuz I couldn't get a clear (in focus) shot with it. They said 10 working days, it took 11 working days (not bad). I sent the lense in with it. They sent it back but didn't say if they adjusted anything or ? This pissed me off, the very least they could have done is let me know IF THEY DID ANYTHING or just sent it back to me. They did send my original e.mail back to me with the camera.

I am going to test it this weekend and see if they fixed it!

Later, Rod

ps. Personally, I think Canon is lacking in the "communication" side of the house.

[excessnoise]

rodbunn wrote:
I sent my 10D into the Irvine, Ca repair center cuz I couldn't get a clear (in focus) shot with it. They said 10 working days, it took 11 working days (not bad). I sent the lense in with it. They sent it back but didn't say if they adjusted anything or ? This pissed me off, the very least they could have done is let me know IF THEY DID ANYTHING or just sent it back to me.
I am goint to test it this weekend and see if they fixed it!

Later, Rod


I just got my 10D back from Irvine. They had mine approx. 3 weeks. The said everything was within specs so they cleaned and lubed it. But if they just cleaned it, how is it that the auto bracketing now works with my Sigma lens and the the overblown highlights seem better. I had only taken 400 shots with it before I sent it in and when I got it back it and took some sample pics, the numbering now read 5235.??

[excessnoise]

PS. I checked the serial # to make sure it WAS mine. It was.

[rodbunn]

I just got my 10D back from Irvine. They had mine approx. 3 weeks. The said everything was within specs so they cleaned and lubed it. But if they just cleaned it, how is it that the auto bracketing now works with my Sigma lens and the the overblown highlights seem better. I had only taken 400 shots with it before I sent it in and when I got it back it and took some sample pics, the numbering now read 5235.??

That is wierd. They should be more honest with their customers. I've been a loyal Canon person for many years but to my surprise I'm thinking about switching over to Nikon or Sigma (Digital bodies).....
Wow, I never thought I'd say that.
Another thing, I asked about a "loner" and they said those were only for the "authorized" photographers, what does that mean?????

ps. I think your camera was used as a LONER ;-)

[PixelEyesed]

Canon took my 10D as well....

Reading these messages makes me sad and angry! Luckily, the extra warranty I purchased the store is obligated to give me a loaner of equal or greater value. Since they didn't have a 10D rental there, they gave me a Nikon D100 (with the lenses I had to fit my canon-no filters though).

The gentleman at the store said that the meter was off, overexposing by 3 f/stops.

I am still not convinced it wasn't something to do with the image stabilizer in the lens. Since I was so upset, I forgot to have him try the lense on another body.

As much as we pay for these things, they should be replaced not refurbished. I didn't pay for a refurbished camera!

[Roger_Cavanagh]

rodbunn wrote:
Another thing, I asked about a "loner" and they said those were only for the "authorized" photographers, what does that mean?????

I guess loaners might apply to pro's who are signed up for CPS - Canon Professional Services. I understand there are some benefits like discounts and trials, but ownership of one 10D does not qualify for membership.

They have blurb on the web site about it.

Regards,

[martcol]

jcsorensen wrote:
I'll bet 99.9% on this forum know what Camera I was talking about!

Grins

I did! :D

[rodbunn]

Thanks Roger, I'll check the Canon site. I always wondered what they ment......

Rod

[martcol]

JATO wrote:

I pretty much feel screwed by Canon (and didn't even say tell me they loved me while they were doing it). What a waste of $1500
JATO

JATO, how's it going? Your experience sounds awful and Canon deserve a lashing. However, the 10D is still a great piece of kit. I hope you get it back soon, that it's healed and that it gives you so much love you'll forget those horrid Canon people.

Go JATO! :D

[JD03]

Just went thru the same frustration. Crashed my 10D when I did the firmware update. Took them 32 days after hearing the 10 day story. Parts on backorder etc. Works fine now, bu they replaced most of the insides and I also noted that the number sequence was way off, almost 300 off. They either took a lot of test shots or they are just switching parts between all the returned 10D's......

[JATO]

martcol wrote:
JATO wrote:

I pretty much feel screwed by Canon (and didn't even say tell me they loved me while they were doing it). What a waste of $1500
JATO

JATO, how's it going? Your experience sounds awful and Canon deserve a lashing. However, the 10D is still a great piece of kit. I hope you get it back soon, that it's healed and that it gives you so much love you'll forget those horrid Canon people.

Go JATO! :D

No Martcol, I won't forget about what Canon has done. What you don't know the 10D was purchased for a very specific reason, to document the approach of the planet Mars. On August 28th Mars will be as close as it has been in 50K years. It won't be this close again for 284 years.
While I do have another camera for astrography., that has a very sensitive CCD chip is electricly cooled and is generally used from deepspace photos. The problem is it requires alot more time to setup and uses a computer comtrolled color wheel system to produce colorized images.

The 10D was purchased specificly for use in my observatory as a wide sky view and prime focus camera because it would have been perfectly suited to document this event.

When I think about Canon in the future it will be because they wasted $1500 of my observatory's budget. I have already ordered a replacement (astronomy specific one-shot color) camera at an additional cost of close to $2000. Why? Because I have no faith that those knuckledraggers at Canon will return my 10D camera before Mars comes and goes!

JATO

[photography By Evangelos]

It seems to me we have bigger problem with the 10D than we had with the D60. The D60 did not work well in low light but when you were in good light it was really on the money. The 10D is very inconsistent with the auto focus and some times it works and is spot on and some times it is way off in low light and day light it is driving me nuts. I have 2 10D units and they are the same crap in A/F mode. I can say if you have a good one you are very lucky. There has been too many sent in to canon for repair and lots of parts on back order. They rushed and bumped up production and produced crap. The D60 they rushed and had a small production line and did a bit better how ever demand was never met with the D60. I am really not happy and will keep my eyes opened Nikon and Fuji have new cameras on the way in the next few months. If you are a CPS member like I am you do get a loner camera if it takes a long time but they have told me it will take only 3 to 4 days and they will have the cameras back to me A.S.A.P.
Others in my area have sent in there cameras and lenses and the problem got worse. A good friend of mine sent in his and a letter saying he wants his money back form canon still waiting to see what develops with this one and he had 4 10D units. He went out and got 3 Fuji S2 cameras and is happy so far no problems. As a pro my equipment must work I have no time for this crap sending in cameras and waiting time is money. Best of luck to all of you in 10D hell. The ride is not over yet. But canon is getting a lot of heat over this camera not just here in the USA also in Europe and Japan and Korea.

[Ratfink]

Well, I guess I'm one of the lucky ones. I also think there are many more like me. I have had absolutely no problems with my 10D. To say I'm thrilled with my cameras performance is an understatement. As far as I'm concerned the 10D kicks digital A$$!!!!!

Doug

[clos]

Update: Canon says they recieved the back ordered shutter unit and it should be sent to me Tuesday via Fed-ex. That would hold them to the original ETA of 3 weeks. I will keep my fingers crossed.

If the camera comes back okay I will not hold it against Canon. These things happen with this type of complex machinery/electronics. Everyone with grudges and those that have had issues are drawn to forums such as these and can give a biased view. Lately, from what I have seen the complaints and problems are minimal compared to the number of cameras out there.

I just want my baby to come home.

I love my 10D too. ;)

-Clos

[jcsorensen]

Woo-Hoo--Canon says my Camera is on its way home. Sent it in on 26 Jun, they got it 2 July, and now it is only 12 Aug (they shipped it out 11 Aug). I'm in Hawaii, so it will probably take three days to get here.

However, unlike many of you, people at Canon I dealt with have always been polite, though they never could tell me when the shutter mechanism that was backordered would be in.

About loaners--I must admit I was very lucky there. I'm just an amatuer and not part of any elite group, but about 2 weeks ago, I did get Canon to send me a D60 as a loaner. My daughter graduated from US Air Force Basic Military Training last week, and I was doing some pretty loud complaining about not being able to photograph this once in a lifetime experience. I could have used film, but am now use to digital--hate going backwords with technology. The D60 was ok, but definitely not my 10D. Canon paid for Overnight UPS, and it got here overnight--they are also paying for shipping back to them. Only inconvenience was I had to get a CF Card Reader (aw shucks)--the USB cable on the D60 is different than the 10D's.

Now, I just hope it works when I get it back--I'll keep you all posted.

By the way--how do you find out how many shots have been taken by the camer?

[ChrisNardone]

JATO wrote: I ask about a loaner and was told there aren't any left.
JATO
I wonder if this is an indication of the number of 10D's that have been sent in for service?

[JATO]

Last update on the repair debacle of my 10D. Canon returned the camera on the 20th. They had the camera for a total of 52 days. When I called the service center and requested status they always told me the same thing " the part is on order, but we don't know when it's going to arrive, there is no info in the computer about your part". It took a number of emails to Canon customer care before I got any info from Canon about my camera. It wasn't until I demanded a new camera or a complete refund that Canon corporate said they would look into my camera status. They sent me an email and said the part was in and they would "over-night" the camera to me, and it would take about 4 days to omplete the repair.

Well the camera showed up in on the date they said, but here is the funny thing. I shipped the camera to the New Jersey repair center. The camera was returned from from the Irvine faculity in Ca. The picture counter was 107-0764 when I returned it from repair, it was 899-9913 when I got it back. That may or may not mean anything, as I noticed after reseting some custom settings, the counter moved to 100-0107. If any body knows the squence that causes the picture counter to change, please email me, I would love to know what triggers the change.

The funny thing is why did the Canon ship the camera to the Irvine center? I checked the serial number and the number is the same as the one I shipped them.

Jato
www.jatobservatory.org

JATO wrote:
My 10D has been at the NJ center since July 2nd also.
They said I should have it back sometime toward the end of next week. The rep that called me said there are alot of 10Ds in for service. That doesn't give me a warm feeling.
JATO
www.jatobservatory.org

OK here is an update if anyone is interested. I an not happy! I called Canon yesterday about my 10D. They told me they have no idea when the camera will be fixed because they don't have any info on how long it will take to get the part. The camera just stopped working after about 20 days of use. It just wouldn't power up any more. The tech at the service center said they have a number of 10D's that have this problem. Don't ask me how many "a number" is because I didn't ask. What has really got me pissed at Canon is when I contacted them before I sent the camera in I was told it would take about 10 days to repair, total. My option at the time was to just send the unit back to the place I purchased it from. That would require the vendor to issue a RMA, then evaluate the unit and sent a replacement. The vendor told me about 15 days to do that. So I went with the Canon service center. Now I am stuck without a camera. This camera was soley purchased to be used in my observatory to photograpgh the approach of Mars. I ask about a loaner and was told there aren't any left. It been a month and I pretty much feel screwed by Canon (and didn't even say tell me they loved me while they were doing it). What a waste of $1500
JATO

[jcsorensen]

Glad to report my camera is back and producing pictures that at least I'm pleased with. The infamous error 99 has occurred on three occasions while taking 300-400 pictures (about 1 percent of the time). Twice I blame on weak/dead batteries. The other time was symptomatic of what I sent it to Canon for the first time--Hopefully it was a fluke. They will have to pull my dying camera from my dead fingers before I send it back to Canon a second time--missed it way too much.

[Littlebike]

Well, I am about to go through the Canon ringer myself, that is, unless I can get Best Buy to give me another camera.

I have done about 200 test shots using verious targets and methods and have concluded that I have a front focusing issue. Not by much, just a Centimeter or two, but enough to make everything look soft.

At first, I thought it was technique or my lense. I thought maybe I want too much from the camera but when I look at photos taken by others it is obvious that my camera could NEVER get the same photo; sharpness.

Heres hoping Best Buy has good Customer service.

[2Hog]

Believe it or not, I was just about to order a 10D. Then I saw this thread and now I'm not sure if I should order the 10D. I have read so many good reports and now this thread. I need to think some more. I have a G3 and thought I would upgrade. Maybe not.

[lightandlife]

2Hog, Canon 10D is most likely to be replaced by the digital equivalent of EOS 3 in a year or two.

So the relevant question is whether you will skip 10D and wait a year or two to get the next generation or take a chance now. The longer you wait, the shorter the length of the time you will enjoy 10D.

Man, life is short. If the younger generation does not take risk, there is no future in that country.

I ordered one a few days ago and am still waiting for its arrival.

[Littlebike]

Dont freak out too much, even with my slight front focusing issue I was still able print 11x17 without any problems at all.

The camera is great and am glad i bought one, only sad that I am going to have to have it services.

My advice, read and learn how to check for focusing issues as soon as you get it, then test it and if it is good, have fun.

[Erin]

Guess I'm one of the 500,000 lucky 10D owners as well, mine is great.

For the 50 unfortunates that had genuine focus problems, you have my commiserations.

As for the 10,000 focus tossers, that need camera lessons, well they will be joined by the "My D300 Rebel won't focus.", internet screamers, although Canon has removed most functions that they can stuff up.

Don't take this to heart folks "Life is but a joke!"

As for poor unfortunates like the original poster, that had shutter problems, well this is typical of most camera brands and while it is a pain in the ass you will be pleased with your beloved D10 when it returns.

[jkpapo]

Wow, just discovered this forum, and in particular, this problem with the Canon 10D. I bought mine in June and, although a newbie to the world of photography, I thought it was impossible for anyone to get such continued soft focus shots and blurry pix. I've had some bad luck with lenses and had them go in for repair (dropped a 70-200 in the sand and had a Canon Macro 100 go bad due to a focusing ring problem) but STILL have what I consider realtively lousy results. This MUST be the problem - only like all of you, it's so hard to give it up, even with these flaws. I guess I'll just have to bite the bullet and kiss it goodbye for a while...still not sure what they say is the CAUSE of this FOCUSING problem anyway???? Are they all like this???? I invested quite a chunk in good lenses and don't know what to do to take advantage of them if the camera is not a solid performer. Any ideas?