PayPal pisses me off!!!

[Wrench]

Yes, this is a rant post. Sorry, but I have to vent! I sold this guy some parts (car parts) on ebay a couple weeks ago. Before he bid, I told him that I still had to take them off the car and that I would ship within 7 days of reciept of payment. He had no problems with that so all seemed fine. Auction ended on a Monday morning and he paid me promptly on Tuesday. I had the parts shipped on Thursday. That's two days after payment and last time I checked, a week was seven days. Skip ahead to Saturday moring. I check my email to find that he filed a claim with PayPal for non-reciept of goods!!! This is only 5 days after the auction ended!! Now the $300 he paid me is being held by PayPal. So I responded to PayPal with the tracking information so it could be resolved. I checked back with PayPal on Monday and the case still hadn't been closed. On Tuesday I tracked the package and the guy signed for it that morning. Now, a week later, still nothing is resolved and PayPal said it could be 4-6 WEEKS until the case is closed. Meanwhile this guy has had the parts in question for the better part of a week and I have no $$$!!!!!


Thank you. I'm done now.

[Ronald S. Jr.]

Hey...it happens. I've gone through that half a dozen times or so. Best of luck.

[Transportithere]

I hope you feel better venting works. When you receive your money the butterflies will go away.
I saw something I wanted on e-bay I tried to set up an account, which takes several days at best. By that time, what I wanted would be gone.
Let me tell you. After I waited for my account to open.
I didn't want the item anyway.
Happy Trails...

[Wrench]

I'm just upset that it's been a week since the guy got the parts, but paypal is going to take over a month to close the case. Meanwhile, my money is being held.

[zacker]

I think there are way too many Goofballs on Ebay Now a days! I mean, all my auctions say in the item description.. Shipping via UPS ground for a flat fee of $5.00 to anywhere in the USA, or it says it in the shipping instructions.. And I must get 5 to 10 emails a day asking how much shipping is, Im tempted to say $10.00, just to see what happens but i dont want some goofball to get a hair across his A$$ about shipping costs. Also, I state that because i ship from work, via UPS ground, I have no way of shipping out of the states but they still ask and wanna know why... got there should be a law against stupidity.. or everyone should be as smart, honest, bright, good looking and astute as I .
lol
JK.. im really an ulgy dumbass but hey, one can dream!
-zacker-

[cjm]

I hate selling on ebay for 1 reason. Final Value Fee's X2! One too eBay and one to eBay PayPal!!! If you sell something for $800 there, they take $50 for literally nothing! Ok so the commision to eBay is ok, but man PayPal should have a single FLAT fee of say $5. It takes no more effort for them to send $1000 then it takes for them to send $1!

PAYPAL SUCKS.

[Andy_T]

I think it's not so much a Paypal problem as rather a problem with the buyer ... doesn't seem straight to me.

Don't forget, if he pays you by bank transfer, and you send the goods after receipt of payment, he can always revoke the payment within 2 weeks ... then you have nothing at all. You can sue him, right, but will that get you back your money?

With Paypal, I'd assume your chances to really see your money are a bit better.
But in the end, if the buyer wants to screw you, he can do so in a multitude of ways.

Best regards,
Andy

[Wrench]

Well I've got emails from him saying that he got the parts and was happy with them and that they arrived as describes. Also have a print out of the UPS page that says he signed for it. Not to mention he left positive feedback. So I've got all my ducks in a row in case he or PayPal decides to screw me.

[jfrancho]

The ball is in the buyers park now that you have responded to the complaint. When he recieves shipment, he has the option to terminate the complaint process. If he doesn't is where the process may take 4-6 weeks for you to provide evidence that he has received the item. If you check the FAQ's on the PayPal complaint process, it'll all be clear. The process protects both buyer and seller. I agree that the buyer pulled the trigger too early, though, but what is done is done. I've been through the process as a buyer, initiating a month after the auction ended. I got the feeling that the only reason I received the item is becuase this process worked.

[CyberDyneSystems]

I'd be more pissed at the loser that reported you for no reason at all. That's insane to report to paypal before even a week is up.. especially given the circumstances.

As for paypal,. they are a huge compay dealing with millions of transacations.. and a huge percentage of them would involve someone trying to put one over on Paypal or somone like you.. getting it right takes time in an environemnt like that. I have been pretty lucky myself and though it has taken time,. a lot of time,. the onme time I did have an issue it was eventually "made right" by Paypal..

[dpastern]

My experience with paypal is less than glowing, very slow to transfer funds, slower than what their website says (this is illegal in Australia, as it's considered misadvertising the "goods"), I rang their customer service and got a voicemail left in an American accent, which deeply offended me (I'm in Australia, I expect it to be localised for the Australian market), the person who answered the phone was American as well (sorry, I want to support our local economy, and that means hiring an Australian, I'm presuming that the call was routed to the US here, if it was in Australia, I have no issues as long as they're an Australian, paying taxes to Australia, not the US - I'm being very patriotic here), and worse, the customer service was appalling. I was basically told "tough faeces, you'll have to wait". Rather rudely, and she basically had the gall to say "are you finished now", implying that she didn't care one iota about my issues. I'll be trying to limit how much I use paypal from now on, because I don't want to give the bastards anything.

Send a nice letter off to paypal, demanding the release of your money, copy in your attorney, threatening legal action if they don't respond. Take it to the fair claims tribunal in your state. Don't let the bastards put it over you and bully you.

Dave

[Andy_T]

I'll be trying to limit how much I use paypal from now on, because I don't want to give the bastards anything.


Haha, while I understand (some of) your sentiments, I doubt that the average bank will be any better here :lol:

Best regards,
Andy

[akide01]

I had some issues with a ebay buyer, doing a chargeback on me for a item that i sold.

Took about 6 months for the process to finally go through, and the buyer 's complaint was thrown out due to his own mistake.

Essentially I was selling a product, and he was the winning bidder. He paid for the product via paypal and i shipped it to him.

Turns out the item doesn't work with his application and then he wanted to refund.
My ebay policy is no refunds. My ebay description had all the model numbers etc, and he purchase the item without checking for his own compatibility.

He did a chargeback/complaint with paypal, and the funds in my paypal were on hold and taken away from me.

Took 6 months for me to get my money back.
What a long process

[dpastern]

Akide01 - to not have a return policy, ebay or not is a horrid way to treat your customer and I certainly wouldn't buy an item from you. Furthermore, some countries do protect their consumers, and if he was in Australia, and had asked for a refund within 7 days, you are legally obliged to do so, no matter what the reason. You would be breaking the Trade Practices Act 1974 by failing to do so, and that's a VERY big fine, no matter whether it's a retail store, or Ebay. In fact, if you happened to be in Australia and did this, Ebay Australia should suspend your Ebay account for failing to abide by local trade laws. Of course, if you're in the US, or another country, then it's a whole different kettle of fish. I'm not sure how delivery time is treated (ie. if it takes more than 7 days to deliver an item after paying for it, where do you stand). If the Ebay customer tried to return it outside of the 7 days, then it's his own stupidity, I agree (if it was in Australia). Either way, judging by your post, you're treating your customer with contempt, and I don't do business with people like that, and I have no pity for you having to wait six months to get your money back from Paypal. None whatsoever.

Dave

[jfrancho]

"As is" sales are completely legal here and in Canada, and such sales usually result in a quick sale lower final price. By your logic, if I were to have a garage sale I can expect to honor returns on garbage for seven days after the sale? No thanks, I'll just throw out those fifty cent VHS tapes, and let my customers pay retail. I think it would be different if it was a bait and switch, or misleading auction. Obviously, that wasn't the case as eBay found judgement in his favor. Your attack is completely unfounded.

[dpastern]

My attack is completely founded thank you very much. If this individual was in Australia, he'd be in rather deep trouble - Ebay or not. Whether or not you're in Australia or overseas, Australian laws dictate that if you own a retail store (and Ebay would be legally considered a retail store, especiall if you have an online store), you MUST provide a 3 month warranty on a 2nd hand product. On a new product, the consumer has the right to return faulty items to yourself (or the manufacturer if they want to). Either way, the refund is totally, and legally applicable within the first 7 days from the date of purchase. Whether the retailer likes it or not. Consumers have rights as well you know.

If other countries have no, or very poor consumer protection laws (and the US seems to be one of those countries from what I've read), then I feel sorry for those consumers.

Dave

[jfrancho]

He clearly isn't from Australia, so what is your point?

[Jaymz]

Akide01 - to not have a return policy, ebay or not is a horrid way to treat your customer and I certainly wouldn't buy an item from you. Furthermore, some countries do protect their consumers, and if he was in Australia, and had asked for a refund within 7 days, you are legally obliged to do so, no matter what the reason. You would be breaking the Trade Practices Act 1974 by failing to do so, and that's a VERY big fine, no matter whether it's a retail store, or Ebay. In fact, if you happened to be in Australia and did this, Ebay Australia should suspend your Ebay account for failing to abide by local trade laws. Of course, if you're in the US, or another country, then it's a whole different kettle of fish. I'm not sure how delivery time is treated (ie. if it takes more than 7 days to deliver an item after paying for it, where do you stand). If the Ebay customer tried to return it outside of the 7 days, then it's his own stupidity, I agree (if it was in Australia). Either way, judging by your post, you're treating your customer with contempt, and I don't do business with people like that, and I have no pity for you having to wait six months to get your money back from Paypal. None whatsoever.

Dave

Its amazing how you attacked akide01 for a problem that has been solved, was stated as the buyers error, and quote Australian law when its clear that akide01 is from Canada.

[jfrancho]

Its amazing how you attacked akide01 for a problem that has been solved, was stated as the buyers error, and quote Australian law when its clear that akide01 is from Canada.It's OK though, he feels sorry for us!

[short5]

My attack is completely founded thank you very much. If this individual was in Australia, he'd be in rather deep trouble - Ebay or not. Whether or not you're in Australia or overseas, Australian laws dictate that if you own a retail store (and Ebay would be legally considered a retail store, especiall if you have an online store), you MUST provide a 3 month warranty on a 2nd hand product. On a new product, the consumer has the right to return faulty items to yourself (or the manufacturer if they want to). Either way, the refund is totally, and legally applicable within the first 7 days from the date of purchase. Whether the retailer likes it or not. Consumers have rights as well you know.

If other countries have no, or very poor consumer protection laws (and the US seems to be one of those countries from what I've read), then I feel sorry for those consumers.

Dave

Not all countries have government intervention in every aspect of peoples lives in an attempt to protect the stupid from themselves. I am able to decide for myself if I want to buy from a seller with no warranty. I am glad he is selling and it is my decision how to deal with it. It is not like he didn't post that there was no warranty.I don't need my governments "help" or your pity.

[akide01]

Akide01 - to not have a return policy, ebay or not is a horrid way to treat your customer and I certainly wouldn't buy an item from you. Furthermore, some countries do protect their consumers, and if he was in Australia, and had asked for a refund within 7 days, you are legally obliged to do so, no matter what the reason. You would be breaking the Trade Practices Act 1974 by failing to do so, and that's a VERY big fine, no matter whether it's a retail store, or Ebay. In fact, if you happened to be in Australia and did this, Ebay Australia should suspend your Ebay account for failing to abide by local trade laws. Of course, if you're in the US, or another country, then it's a whole different kettle of fish. I'm not sure how delivery time is treated (ie. if it takes more than 7 days to deliver an item after paying for it, where do you stand). If the Ebay customer tried to return it outside of the 7 days, then it's his own stupidity, I agree (if it was in Australia). Either way, judging by your post, you're treating your customer with contempt, and I don't do business with people like that, and I have no pity for you having to wait six months to get your money back from Paypal. None whatsoever.

Dave

Comment taken. I'm from Canada.

I listed in my ebay auction/description that refunds aren't accepted.
There is nothing wrong with the product I sold. It was a GPS DVD for an automobile. And the individual who bidded for it, didn't have a vehicle that was compatible with that DVD.

The part number of the dvd was on the description. A LISTING of vehicles that is compatible with the DVD was included. The buyer was at his own negligence to not check THE LIST that was on the ebay auction description before making the bid.

I have done nothing wrong. The credit card company for the buyer agreed that the buyer was at fault.

I hope a apology is in order for your harsh comments.

I used my example, to show how Paypal's process can be a long and teadious one.. not one to show if offering refunds are accepted or not. I'm trying to help.. don't shoot the messenger.. =|

Regards..

[Nidz]

Paypal's become realy greedy since Ebay took it over.. I try not to use it although it is easier for overseas transactions as ebay US mostly uses it.

[RichardtheSane]

and Ebay would be legally considered a retail store, especiall if you have an online store

It seems your comments are pretty much based around this statement. I would be interested to see some form of evidence to back this up.

I don't see how a private individual selling something can fall into the same realms as a retail store, no matter how far you stretch it.

[Az2Africa]

"As is" sales are completely legal here and in Canada, and such sales usually result in a quick sale lower final price. By your logic, if I were to have a garage sale I can expect to honor returns on garbage for seven days after the sale? No thanks, I'll just throw out those fifty cent VHS tapes, and let my customers pay retail. I think it would be different if it was a bait and switch, or misleading auction. Obviously, that wasn't the case as eBay found judgement in his favor. Your attack is completely unfounded.

I agree. The seller was honest and the buyer didn't do his homework. The buyer still has the option of reselling the stuff on Ebay to someone who knows what they are looking at.

[zacker]

anyway you slice it, ebay is screwed up as is Paypal but guess what? we all know this ans we all still use it!
i do and hate them both...sucker for punishment? risk taker? maybe... who knowes!but when i think of all the transactions i have had that went smoothe as silk, i fell good about using them again.
-zacker-

[blue_max]

Just back to the original point, Ebay and PayPal have their faults, but really in this case, the buyer is the problem.

Much as it is galling to do, being diplomatic with the buyer is the best course of action.

Try to explain your situation and appeal to their better side.

You may have already burned your bridges though, so it may not help.

Often a lack of communication can cause so much bad feeling. It's easy to feel very vulnerable when money is changing hands.

Hope you get a prompt resolution.

Graham

[mad_madge_fan]

Wow!!!! i've not read any onther post on this site with near as many replies!!!!!

LOL

Nice one guys!

[m3incorp]

I do three things to protect against chargebacks on paypal.

First, I transfer the money to the bank as soon as it arrives.
Second, the bank account that Itransfer the money to is a small account just for paypal and ebay. I then transfer the money to another bank account.
Third, if it is a big dollar item; I take a chance and just list money order or cashier check. Sold two wheels that way, and the guy used FedEx overnight to send the cashiers check and he included an additional $100 for me to FedEx the wheels to him.

Paypal and Ebay both have their shortcomings in some areas, but a lot of times it is the person on the buying or receiving end that "really" causes the problem.

I must say I have never experienced an attempted chargeback thus far.

[jbkalla]

I've only used eBay once. It scares me. I hate to be ignorant, but I think I'd rather get less for my stuff by giving it to friends/relatives than to suffer the stress of wondering whether you just got ripped-off by somebody.

Call me 20th century, I guess! :-)

[NickSimcheck]

I usually give either 3 days for a refund or say "No refund, unless product is different the described"

That way people know I am selling what I say I am and I'm not trying to screw them over.