Powershot A75 problem - is there an official forum??

[rkent]

Recently my A75 went haywire; nothing would show up on the viewfinder except a kind of shifting purple blob. This is the same thing that would be captured if I tried to take a picture -- just purple fuzz, no picture. Turning the camera off and on didn't help. I can upload a sample if anyone's interested, but I just realized my batteries are dead so it'll have to be later.

Has anyone seen this? Does it cost less to fix than to simply replace? Is there an official Canon forum I should be visiting with problems like this? Thanks!

RK

[nwyman]

don't know where you are located, but when I had a somewhat similar problem with my S2 last summer, I just called the Canon consumer number - after a discussion, they said I'd have to send my camera in for work. It was still under warranty, thank goodness, and they had it back to me after two weeks, with a new optical center. Whatever that might be.

Nancy

[DarkStar]

From the Canon UK website:

Why is the image output abnormal? Applicable models

Digital IXUS II, Digital IXUS IIs, Digital IXUS V3, PowerShot A300, PowerShot A310, PowerShot A60, PowerShot A70, PowerShot A75, MV590, MV600, MV600i, MV630i, MV650i, MV690, MV700, MV700i, MV730i, MV750i, MV5i, MV5iMC, MV5, MV6iMC,

Solutions

Thank you for using one of our Canon products. It has been found, that in rare case, some of the CCDs, used in Canon digital camera and digital video cameras, have a problem that causes abnormal image output.
We apologise for any inconvenience this may have caused. Canon will offer free repairs where an error is caused by this malfunction.
Canon would like to advise our customers of the details of this issue and our policy for handling it.
Problem details:
Among the CCDs used in the affected products, it has been confirmed that in extremely rare cases, under high-temperature/high-humidity environments, some of the internal wiring comes off.
If this defect occurs, the signal is not output from the CCD correctly when in shooting mode. This results in image abnormalities such as:


Images do not appear
Image colors are abnormal
Images appear distorted These symptoms can be confirmed on the LCD monitor. Solution:
We kindly request users who have confirmed these symptoms to contact the nearest Canon Service Centre.
Free repairs will be made for affected products in cases where it has been confirmed that the internal CCD wiring has come off.

[oneskyguy]

WE had the same problem with our A75. Canon says its their fault (but have yet to do recall) and will fix it free of charge; I sent camera to Canon Canada in Mississauga and they sent it back within three weeks.

Good luck, Lorne

[sue.t]

My A70 was fixed at a local dealer, all costs paid by Canon. First emailed Canon describing the problem, they requested I take it to the service centre, service centre fixed it, and Canon paid the bill.