10D quality questioned

[bnpndxtr]

I finally could wait no longer. I had one on order, but got tired of waiting for the backorder to be fulfilled. So I bought one at Best Buy. At first use, I was impressed. But just for fun I did a hot pixel check using a 10 sec exposure @ISO100. Yikes, a big blue island of pixels was visible- on this $1400 camera! I took it back for an exchange and just to make sure, I did a hot pixel test right in the store using a program I brought with me. Looked great. Got the camera out the next day and it would not focus. The camera would simply run the barrel back and forth to the stops each time and never stop at a focus point. Egad, the second had a significant defect! OK fine, I go back to exchange it again. This time I bring my whole camera bag so I can try out my own lens on the next body. The first camera focused well- good sign so far. But a stuck pixel check showed a HUGE cluster that went above 170 “luminosity”. They brought me their LAST 10D. This one had good focus and no pixels above 11 with a 10 sec exposure. I took this and ran, feeling lucky as hell.

I am flabbergasted to have found 3 out of 4 10Ds with significant out-of-box defects. A camera this expensive should have better quality control. Even though Best buys was about $100 more expensive, I couldn’t imagine my frustration if I had to work these same issues by sending the camera multiple times to Canon.

[Brian Mackey]

bnpndxtr wrote:
I finally could wait no longer. I had one on order, but got tired of waiting for the backorder to be fulfilled. So I bought one at Best Buy. At first use, I was impressed. But just for fun I did a hot pixel check using a 10 sec exposure @ISO100. Yikes, a big blue island of pixels was visible- on this $1400 camera! I took it back for an exchange and just to make sure, I did a hot pixel test right in the store using a program I brought with me. Looked great. Got the camera out the next day and it would not focus. The camera would simply run the barrel back and forth to the stops each time and never stop at a focus point. Egad, the second had a significant defect! OK fine, I go back to exchange it again. This time I bring my whole camera bag so I can try out my own lens on the next body. The first camera focused well- good sign so far. But a stuck pixel check showed a HUGE cluster that went above 170 “luminosity”. They brought me their LAST 10D. This one had good focus and no pixels above 11 with a 10 sec exposure. I took this and ran, feeling lucky as hell.

I am flabbergasted to have found 3 out of 4 10Ds with significant out-of-box defects. A camera this expensive should have better quality control. Even though Best buys was about $100 more expensive, I couldn’t imagine my frustration if I had to work these same issues by sending the camera multiple times to Canon.


You can thank the "human" work ethic or lack of it for the issues. Canon as a company can't fix internal issues until they come to light. I would write to Canon and explain the issue, so they can add it to the list of other complaints and make some QA employee changes...