Are lens drops covered by warranty?

[troyer16]

usually covered under warranty? my zoom is jammed in but there is no other damage and no cracks to the lens

[defordphoto]

Never.

[Tee Why]

No, but it doesn't hurt to send it in and see what they say.

[GSH]

No.

That's what accidental damage / all risks cover on your house insurance, or proper equipment cover is for.

[steved110]

If there is no external evidence as to what happened, well, send it in and see what they say. You might be lucky - but warranties are or defective workmanship issues, not accidents. Sorry for your bad luck, hope it gets fixed up quick!

[kennmon]

lets see.
who caused the damage?

there is your answer.

[Wilt]

Sorry, whether it is a drop or a ram into the door jamb, you will be asked to cover costs of service. I paid for my first zoom to be repaired after swinging the camera into something 3 decades ago!

[basroil]

usually covered under warranty? my zoom is jammed in but there is no other damage and no cracks to the lens

if you got an extended warrentee from another place, you'll probably get it fixed free of charge.. (maybe s&h, but you'de expect that much).. if not, it's probably cheaper to buy yourself a new lens, or void the warrentee and try to fix it yourself

[jj1987]

I would hope not, as I like to see Canon stay in buisness.

[kevin_c]

If you were to (accidentally) drive your new car into a brick wall do you think the warranty would cover any damage...

[electrict]

lol

[Wilt]

No.

That's what accidental damage / all risks cover on your house insurance, or proper equipment cover is for.

And if you have too many claims against your homeowner's policy, the insurance company is more likely to DROP YOUR COVERAGE. For a couple of hundred bucks it might not even be above the deductible of your coverage.

[nation]

Give it a try but do let them know the lens took a slight hit. Don't try and pull a swifty on them you'll be amazed at what they may come back with. I had a pair of Shure E5c ($450 headphones) that I dropped and broke, Shure replaced them free of charge.

[BryanP]

Give it a try but do let them know the lens took a slight hit. Don't try and pull a swifty on them you'll be amazed at what they may come back with. I had a pair of Shure E5c ($450 headphones) that I dropped and broke, Shure replaced them free of charge.

I honestly think if you let them have a hint that you dropped the lens, they will deny any warranty service (I see it as admitting fault in a car accident).

[GSH]

And if you have too many claims against your homeowner's policy, the insurance company is more likely to DROP YOUR COVERAGE. For a couple of hundred bucks it might not even be above the deductible of your coverage.


Oh right, so let's all pay for house or equipment cover year after year but never use it when we actually need to :rolleyes:

People who never claim are dream customers. Just shop around at renewal time if you have to claim, there's plenty of insurers out there who want new business.

[andrewc]

If the lens drop was due to failure of the lens mount due to manufacturing issue rather than cackhanded fitting then there may be an argument, but otherwise no.

[nation]

I honestly think if you let them have a hint that you dropped the lens, they will deny any warranty service (I see it as admitting fault in a car accident).

You never know what they might come back with and like I mentioned I was lucky with other products that were replaced even though it was clearly my fault. Understandably though you drop a lens and its your loss.

[mdmedicgod]

If its under warrenty said back. If there is no other visibale damage. My 17-40 L dropped about 2 feet and the internal focus jammed. I sent it in to be repaired. To my suprise they called and said that a 2 feet drop shouldn't have caused that damge and since there is no other visiable damage. They were repairing it under the warrenty. Stating faulty materials or something like that.... SO I guess I was the luckey one

[mbellot]

Oh right, so let's all pay for house or equipment cover year after year but never use it when we actually need to :rolleyes:

People who never claim are dream customers. Just shop around at renewal time if you have to claim, there's plenty of insurers out there who want new business.

Good luck shopping around once you've made a couple claims, as my boss recently found out.

One of his teenage boys seems to have "transportation issues". After three claims in two years (with ZERO claims the previous 18 years) they have decided to drop them. Shopping around for insurance? Good luck. Nobody but the junk companies will touch them because of the three claims.


Insurance is for catastrophic problems (house burning down, etc). Making puny claims will get your rates jacked up (even more than the normal annual increases), or get you canned.

Insurance companies do not make money by paying claims.


To the OP - Send it back if its still under warranty. Worst Canon will do is charge you to fix it. Best case, its fixed free.

[jamiewexler]

I agree with all of those that said send it back. When you fill out the online warranty claim form, just say what's wrong with the lens - not what caused the damage. I dropped my 35L onto a brick walkway not long ago, and the AF selector broke clean off severing the ribbon wire to the electronics. There were obvious skid marks on the lens body. I sent it in anyway, just describing the damage (NOT what caused it). 2 weeks later I had it back as good as new - no charge. Can't hurt to try! Good luck!

[Mocking-DX]

i had been lucky with canon too

i sent my 5omm 1.4 2 months ago under warranty for not focusing automatically
the warranty expired aweek later
then i dropped it, broke the filter thread and it stopped focusing
send it back again and just describe what's wrong
3 weeks later i got the lens with fee

just send t back, describe what's wrong and hope for the best
good luck