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View Full Version : IXUS 400 -camera not found problem solved


atotos
2nd of November 2003 (Sun), 12:27
This problem has driven me crazy for almost two days.
I have had the camera, an IXUS 400, since Sept. and it worked very well. Now I am much relieved to have solved and I am glad to be able to offer here a possible solution to a hellish and greatly frustrating situation in the hope that this may help others.

About three days ago we had I believe geomagnetic storm influence, radio went off, light too, just a couple of seconds twice the same morning. After that, as I plugged in the camera in the usual USB port on the front of my computer, (I have a Dell 4400 with 4 USB ports, all of them taken up) the driver doesn't recognize the digital camera.
Front ports were camera and and one now little used USB Iomega ZIP 100 Mb drive.

The Dell laptop does, so nothing wrong with the camera itself or the USB cable, right ? so I guess it's some driver blown to pieces, USB possibly.

I re-ran Service Pack 4 for Win 2K but it says service pack is installed ok. I wanted to check if there were USB drivers upgrades for Win2K but there is no USB driver for download on MS site :(

So I desinstalled and reinstalled camera software and drivers, at least 3 or 4 times, but no way. Deleted everything including registry entries, doesn't work either. Then came to this forum and read a lot of what is posted here and follow some of the tips.

Tried switching to the other front port, no difference. Downladed the latest Canon driver, installed it -- nothing. Checked if still image was running as a service - it was.
PTP is ok, no prameters wrong. Works perfectly on laptop with Win ME.

I then decided to reinstall windows from CD but it's SP3 and won't install over SP4, of course. Gave a fleeting thought to formatting C should have turned out to be the only solution.

Then the solution came: my brother told me he had a similar problem with a USB external floppy drive not being recognized by the system this last week because it was plugged into another USB port, not the one to which the system expected the floppy drive to be connected. When I told him of my problem he told me to try and plug it in into a different USB, he had solved his problem this way.

I tried to plug it in in the printer USB port instead and presto! the computer recognizes the hardware and installes the driver. The camera event window appears and ZoomBrowser EX works as it used to do. WOW! problem solved in 5 minutes....

I had the two USB ports on the back of the PC already taken up respectively by printer and scanner. This is why, while I tried using the front port where the ZIP was plugged in to no avail, I did not think of using one of the back ports.

Now the camera works great and I have connected and installed the printer on LTP1 and all periphericals now work just fine. At long last...... ;)

khs8
2nd of November 2003 (Sun), 19:14
It is good to know. Thanks for sharing your experience.