Is Canon 10D in trouble

[msvirick]

While on a trip to Halifax Canada, I happened to stop at a camera store (Atlantic Camera) in this city. As I was perusuing at the filter counter, when i heard the manager on the phone with the Canon, rather loudly. He was talking about a 10D that went for a warranty repair in July, and was still not back due to part shortage. He said this company has 3 catalogs to go in press, and that kind of service wont do, and that this company wanted to return all the 3, 10ds they owned, as the Canon service was so poor and 10Ds were taking months and months to come back, even the new units that were sent back due to malfunction.
I have a 10D, myseld, that seem to work rather well, but besides what I hear about the focus problems, is 10D generally a dud?. Is mine a exception?

[Chris1le]

They have 3 10D's? That is pretty good. When I went to inquire about the 10D at the local store in my area, I was told they would not get any in until February. So yeah. That could be a problem.

[w10d]

10D's have been in short supply in Europe; I couldn't find one in stock in London and found mine in Paris, after trying 3 stores...

My guess is the 300D production probably held up the 10D production line, as stock of the new model was built up prior to it's launch. Also, it's a very popular camera, I expect Canon have been underestimating demand for it.

[msvirick]

Well if you need it fast, here are some stores in Canada that have them on shelfs
1. Atlantic Camera Halifax N.S. Canada
2. Quality Camera Sydney N.S. Canada
3. Carsen Moser Halifax at both stores.
The Price of this camera is in the vicinity of $1800 Cdn, approx $1400 U.S.

They all are members of BB

Regards

[ron chappel]

So someone is having trouble with all three of their 10Ds huh?No wonder they are p*ssed.
Basically one could say that the 10D is abit tricky to build calibrate perfectly,that much is clear

[DaveG]

msvirick wrote:
Well if you need it fast, here are some stores in Canada that have them on shelfs
1. Atlantic Camera Halifax N.S. Canada
2. Quality Camera Sydney N.S. Canada
3. Carsen Moser Halifax at both stores.
The Price of this camera is in the vicinity of $1800 Cdn, approx $1400 U.S.

They all are members of BB

Regards

It's actually "Atlantic Photo", and "Carsand Mosher". Both have web sites so I think that the proper name/spelling is important enough to point out.

[ltud]

I work at Appleby's Image Center in Saint John, NB. We have sold around 20 10Ds this year and have had problems with 4 of them. In 3 cases the camera was repaired/replaced in less than 2 weeks, the other one took 3 weeks.
My own 10D has given me no problems.
We also have half a dozen 10Ds in stock if anyone in Atlantic Canada is looking for one, as well as about 30 Digital Rebels.

[msvirick]

ltud wrote:
I work at Appleby's Image Center in Saint John, NB. We have sold around 20 10Ds this year and have had problems with 4 of them.

4 of 20 returns does not give you much of a confidence.
My impression was 1 of 100 returns was a good ratio.
The question again is...Is 10 D a flawed design?

[grewal]

msvirick wrote:
ltud wrote:
I work at Appleby's Image Center in Saint John, NB. We have sold around 20 10Ds this year and have had problems with 4 of them.

4 of 20 returns does not give you much of a confidence.
My impression was 1 of 100 returns was a good ratio.
The question again is...Is 10 D a flawed design?

This ratio is indeed frigtning. One of 5 new cameras arrive to dealers as duds.

[ron chappel]

Still-i'd buy one if i wanted one.
At least canon stands behind the camera and does fix any problems.The risk of losing the camera for awhile as it is fixed is the (small) risk one takes buying a 10D

[Jesper]

grewal wrote:
msvirick wrote:
ltud wrote:
I work at Appleby's Image Center in Saint John, NB. We have sold around 20 10Ds this year and have had problems with 4 of them.

4 of 20 returns does not give you much of a confidence.
My impression was 1 of 100 returns was a good ratio.
The question again is...Is 10 D a flawed design?

This ratio is indeed frigtning. One of 5 new cameras arrive to dealers as duds.



The 10D is a hit. There are hundreds of thousands of photographers who are perfectly happy with their 10D's and they don't have any problem at all. Thousands of shops all around the world are selling them. If the 10D was a flawed design, it wouldn't be such a hit and if there were really serious problems with it, everyone would know that already.

Just because 1 shop was so unlucky to have a bad batch with 4 problem cases out of 20 does not mean that the 10D is a flawed design.

[DamienB]

I'm on my fourth...

Two with non-removeable dust/scratches on the sensor when purchased, and one that developed a serious AF problem.

I've had 'lemon' runs on other models of Canon camera - those times I skipped the troublesome model in question and bought the next one up.

As the price differential between the 10D and 1Ds is terrifyingly large, I can't justify it this time.

[minicooper]

As for finding a 10D in the UK- try ringing all branches of the London Camera Exchange ( www.lcegroup.co.uk ). Most won't have any- I tried the Reading, Southampton and Winchester stores who all said 'No Chance', but Guildford branch had 3 on the shelf.

You can be lucky!

Tom

[grewal]

It seem the fact is,that 10D is a remarakable camera, whose time has come. Those who have good runs are very happy, but there is no doubt that this camera has lot of problems. This may have been due to bringing the camera a bit in haste.
I am happy with mine, and wish I felt more secure with this camera as I use this. I am waiting for this to go bad.
Prehaps Canon should acknowledge that there have been more problems and returns with 10 D than any other camera for some time. Prehaps they should extend the warranty for another year. A standard free for 2 years, or for $50 extend for 3 years.Now that will show their confidence in the product

[mickeyjuice]

msvirick wrote:
ltud wrote:
I work at Appleby's Image Center in Saint John, NB. We have sold around 20 10Ds this year and have had problems with 4 of them.

4 of 20 returns does not give you much of a confidence.
My impression was 1 of 100 returns was a good ratio.
The question again is...Is 10 D a flawed design?


One shop is hardly a decent sample population to base a 'the sky is falling' proclamation on...

[msvirick]

I wish Canon would respond to these posts, reassuring this Group, that indeed we will be looked after, even few months after the standard warranty.

[robertwgross]

I wouldn't hold my breath waiting for that wish to come true.

---Bob Gross---

[Belmondo]

robertwgross wrote:
I wouldn't hold my breath waiting for that wish to come true.

---Bob Gross---

Bob is right. Canon is never going to acknowledge a problem with the 10D, perceived or factual. Besides, it still hasn't been clearly established that there really is a problem. So far, all the information available to us on this end of the pipeline has been anecdotal. The fact that one dealer had a 20% failure rate only suggests to me that very likely his were from a single bad manufacturing lot of cameras from Canon, and that sort of thing can happen. In other cases, retailers with huge sales of the 10D report little or no problem.

Any admission of a problem by Canon at this point, however altruistically it might be intended, would only open the door for countless claims, possibly even class action lawsuits. They’re just not going to do it, at least voluntarily.

Remember, in the U.S. it took an act of Congress to get auto manufacturers to deal responsibly with design and manufacturing defects. It would be much tougher to impose any such regulation on a company like Canon. Besides, the current government is much less disposed to doing those sorts of things than they have been under previous administrations.

Anyway, both my 10Ds worked perfectly out of the box and continue to do so.

Tom

[robertwgross]

In another industry, the headquarters was shipping its products. One distributor complained continually that it was installing the products for its customers and they were all failing, so *they claimed* that this was obviously a factory problem that had to be straightened out.

Bull.

We investigated and found out that the one distributor had not taken the time to have any of its technical sales people or installation people trained on the product. The sales people had been putting unrealistic expectations into the minds of the customers, and the installers were screwing up the installation. Once we straightened them out, it all went well across the country and internationally.

Just because one Canon dealer sees a problem, that might mean a problem exists inside the dealership rather than with the camera.

---Bob Gross---

[grewal]

Buying 10Ds in US and paying Canadian GST and exchange is still cheaper by $300.
When my friend mentioned this to a camera store in Vancouver BC, the salesman cautioned him, it was a bad idea for 10Ds have many many problems, he said, and she need to buy locally, where the camera could be serv iced or exchanged.
This may be sales talk, but then 10D has a reputation, it may or may not deserve.

[Belmondo]

What would you expect him to say? There's an obvious motive for him saying what he did ..... he wants your friend to feel good about paying $300 more for the camera so that she'll buy it from him.

Tom