"Thanks", Canon Service Center

[rsnadel]

FYI...last Friday, I went to the Canon Service Center in Irvine (California) and handed them my prides-and-joy...my 10D and 3 lenses...for calibration. They told me to expect a 7-10 business day turnaround.

Happy to report that UPS just left my house after delivering said camera gear back to me...in less than a week. I haven't checked their handiwork yet, but do appreciate the quick completion of my order.

[rodbunn]

Irvine had my 10D 3 times and couldn't fix it. They sent it to New York 2 times and they couldn't get it to work. ..... Needless to say after 4 months and $150 in shipping Canon mailed me a NEW 10D and asked if they could just keep my old one.....

The one question I kept asking is why do I need to send my lenses if it's an interexchangable lense body. The "experts" didn't have a good answer.

The whole thing opened my eyes to Canon.

Good luck, Rod

[rsnadel]

I found that my lenses needed to be calibrated separately from the specs of the 10D. That's why they ask to see the lenses...to make sure that what you're telling them is wrong with the camera is, in fact, a camera problem and not a lens problem.

[jmb123]

My Canon 20D has been at the IRvine repair center for one month. THey need to change the shutter assembly and dont have the spare part. THey dont know when they wll get it.They say it may take up to 10 weeks. 10 weeks to change a shutter assembly. Canon USA does not have shutter assemblies in stock. GO figure.

[DxHatchback]

^^ that's crazy about the shutter not being in stock

to the original poster, how much did all that cost?

[OceanView]

FYI...last Friday, I went to the Canon Service Center in Irvine (California) and handed them my prides-and-joy...my 10D and 3 lenses...for calibration. They told me to expect a 7-10 business day turnaround.

Happy to report that UPS just left my house after delivering said camera gear back to me...in less than a week. I haven't checked their handiwork yet, but do appreciate the quick completion of my order.

Were all three of your lenses under warranty?
Will they not calibrate lenses that are not under warranty?

[gasrocks]

I just had my 300/4 L IS into Canon NJ for repair, manual focus problems, out of warr. They repaired, cleaned, and calibrated it - works great. Took about 10 days, $130. I'm quite happy.

[Brianbar]

I wish I could say the same for Canon in Canada.
I returned a 55-200mm USM lens 3 times for very bad lens creep, after the third time they agreed to replace it.
All in all it was gone for almost 3 months, and that was returning it via Purolator Air (next day delivery). That was the best part of the summer gone.
I really like Canon equipment, but their service in Calgary Canada leaves alot to be desired.

Brian
Winnipeg

[MJP]

those guys in irvine are great..they fixed my 70-200L lens in one week..since then never have problem with this lens

[YosemiteJunkie]

3 Months? I could only dream of that amount of time. I had put my 75-300 USM III in for a repair on the Filter Ring. They kept telling me that it wasn't in stock and had to be back ordered. 8 months and $125 later I finally got it back. I think I'll just by a new one next time.

[Motorsports Photo]

My story of their goofing up revolves around my 100-300 and a D30. The error 99's kept popping up so I sent the whole shebang back for service. They said the shutter was in need of replacement and then said they would NOT do anything with the lens! HUH??? They said it was discontinued and they no longer serviced them.

The lens was at fault, which I found out after buying a new 10D. Makes me wonder if the sevice performes on the D30 was really necessary.

No Canon Service has not scored very many points with me.

I was a happy customer until the digital age.

-Pete