Canon Service very disappointing

[hilltop]

I sent in my Canon Digital Rebel EOS for service slightly after one month. The flash light had difficulty lock back in after it pop up. Talking about poor quality control.

The Canon service folks are less than helpful and actually rude. When asking status, all they have to say was it was received by factory and nothing more. Instead of expressing concern for causing a customer inconvience, they explained that mechanical problem is not uncommon.

Well, I hope you have better luck on your Digital Rebel EOS that it is not one of those rushed to the market.

This is my sixth Canon camera, the previous one was a G2. Next time, I will try Sony and Nikon.

:(

[slin100]

You shouldn't rush into a judgement based on the attitude of their folks. Your satisfaction should mainly be based on fixing the problem. Wait until they ship the camera back before passing judgement.

[jim monroe]

Can only say I had exactly the opposite experience with Canon. I had a problem with my 10D, called their service number, waited almost no time before I spoke to someone who was professional and told me exactly how to send camera and what to do to expedit repair.
Repair done in less than 2 weeks, costing me nothing except postage to the Canon service center which was in New Jersey.
First time buyer of a Canon camera and I'll stick with Canon.

[cowman345]

I recently filled out a survey based on my experience with Canon customer support and indicated that i was satisfied, but the problem wasn't resolved.

What did they do?

THEY called ME (more than once cuz i forgot to call 'em back) to request my camera in for repair, and even sent a UPS mailer with shipping and insurance prepaid. Now THAT'S service.

-dave-

[jcsorensen]

As I've said before, even a Mercedes, BMW, Lexus, and Rolls has to go into the shop for some type of repair sometimes. Complicated machines, no matter what type of quality control is used in manufacturing, can sometimes have problems. Believe me, I know--just look at some of my threads that discuss some of the problems I've had with my 10D.

I have found that the nicer I am to the Canon Service people, the nicer they are to me, and the more I can get out of them. Everything from a loaner D60, an offer for a memory card, and sending UPS to pick up the camera.

I am pleased to announce that after 2 weeks of putting the camera through the ropes since its most recent return, the camera is performing flawlessly. Now if the photographer could just perform in a similar way.

[Belmondo]

hilltop:
I notice you joined this forum on the same day you posted your one and only contribution thus far……a slam of Canon’s service facility. You also stated that this was your sixth Canon camera and you were now switching to Sony AND Nikon.

I’m not sure why you felt the need to do this. If you saw fit to buy 5 Canon cameras prior to this one, there must have been some level of satisfaction with them in your mind. If your contention is that Canon’s service people are “less than helpful and actually rude,” then either you’ve dealt with them in the past, had other bad experiences and already knew this, or you’ve had 5 Canon cameras that gave you relatively trouble-free service. Either way, I don’t understand your need to join this forum apparently with the sole intent of blasting Canon’s service people.

The fact is, mechanical objects do occasionally have problems, and I’m sure the Rebel is no exception. I’m not sure how common the problem you’re having is, but I’ve not heard any other similar complaints prior to yours. Consequently, I can only conclude it to be anecdotal evidence that yours is a relatively unusual problem, although probably not unheard of. In fact, I really only recall hearing of a few cases of ‘grinding’ noises in the lens’ focus mechanism; otherwise, I’m not aware of any reoccurring problems with the Rebel.

Which brings me back to my question of why you’ve gone to the trouble of joining this forum just to inform us you intend to quit by purchasing not one, but two different competing brands of camera. I suspect you’ve got an axe to grind with Canon for some reason, and your hope is that you can inflict some sort of damage to their name and reputation by attacking them in this manner. Unfortunately, you’re preaching to the wrong crowd. Virtually everyone here is happy with our choice of cameras, and is not likely to follow you in your defection to Sony and Nikon. I heartily recommend that you join a Nikon or Sony-oriented bulletin board and complain about Canon to them. I’m sure you’ll find a much more sympathetic audience there.

Since it appears that your involvement in this forum is not going to be long term or constructive, please allow me to wish you good luck in the next one.


Tom

[samdring]

Wow – Hilltop has come face to face with one of our wholly cows on his first post. A search under ‘craven images’ before posting for the first time is always recommended. :lol:
There are a small number of people who frequent this site who are, to all incense and purposes, GODS. They reside mainly in the TC and VAM category and can be spotted by the common element in their avatar. This element is very small and Pekka is reputedly working with B&W to develop a neutral deity filter to help newcomers recognise them. In the meantime, they are often spotted through their display of knowledge, doting on mules, wicked sense of humour and use of boogerlian sort methods.

[Belmondo]

Okay, maybe I was a little 'over the top.' I guess hilltop can add me to the list of people who aren’t sufficiently sensitive to his pain and suffering.

The fact is, I’m not an apologist for Canon; they can fight their own battles with disgruntled customers as they see fit. And hilltop might actually have a legitimate complaint….maybe he did get hold of someone in customer service who ‘failed to express concern for causing a customer inconvenience.’ That’s a shame.

But doggonnit, you don’t join a Presbyterian church just to announce you’re going to become a Catholic, and you don’t join a Canon bulletin board purely for the purpose of whining about Canon and announcing your intentions of buying a Sony and a Nikon.

Hilltop just had the bad luck of crossing paths with me the night after I’d eaten a huge Italian meal. I awoke at 3:00am in a state that could only be described as ‘gastric distress.’ After reading his post, and upon realizing that it was the only thing he’d ever seen fit to share with us, I decided I needed to comment in the manner I did. Looking back, I could have been a little more tactful, I admit, but I do stand by what I said, even though the tone of it is a hair nastier than I actually intended.

I’ll go back to being the sweet, cuddly me.

Tom

[Duke107]

I would say "Welcome to Hilltop"

I think you have been where all of us have been with one company or another, that one individual who just doesn't care, representing a company you supported. Anyways, It would seem you now have or will have a repaired rebel flash and all will be well again. You will certainly have many questions to be asked and rhis is the community!

Good Luck!

[Belmondo]

Probably what I should've said. Italian food is no excuse for bad manners......or is it?.

Okay, here goes:

hilltop, I'm sorry I was unpleasant. Welcome to the Canon Digital Photography Forum.

There. I feel better already. :D :D :D

[ilya]

Tom! You finally got deified. Well done. :lol:

"neutral deity filter" - absolutely funny.

[gsmx2]

The opportunity to view great pictures
Sharing knowledge
Unbridled Entertainment


What a wonderful forum.

gsm x2

[briant]

Hilltop:
It sounds as though you caught someone on a bad day!
I have to tell you that I also have had just the opposite kind of experience with Canon's Factory Service.
Recently my 1Ds's sensor went bad somehow. I sent the camera to the Irvine California facility along with four lenses to be adjusted to the body. The following Monday morning all were back in my hands, with a brand new sensor in the body.
After testing the camera and lenses I thought that perhaps the focus could be slightly better. After contacting the service center they said "no problem send it back". That was this Monday. I overnighted the camera back to the service center and got it back in perfect working order on Wednesday of this week. Three days including shipping!!!! It can't get any better than that!
Hang in there,
Brian

[Belmondo]

Tom! You finally got deified. Well done. :lol:

"neutral deity filter" - absolutely funny.

Well, it took you guys long enough! :roll: