dust particles BETWEEN lp filter and cmos...

[Joytek]

Hi,

I live in South Korea and have a 10d. I have had the exact same spots on all my pictures since I bought the camera about seven months ago. The spots have not been afected by swabbing (others have been removed very successfully). I have visited the main Ccnon service center in Seoul three times now and they told me that the dust can't be removed since it is between the low-pass filter and the CMOS sensor. The y said that this procedure could theoretically be done but that the yhave no means of doing it.

Now, my questions is: I am going back home to Canada in two weeks and am wondering if anyone knows if the service center in Toronto can perform this procedure and if yes what the success rate could be (as I was told there could be more dust in that space after teh "open heart" operation than before)
Did anyone encouter this problem before and has anyone gotten it fixed? If yes then please give me some information about it and tell me how much it cost you (my warranty is Korean)

Thank you in advance!!
w.

[karusel]

Shouldn't they just replace the camera if the problem cannot be fixed?

[Joytek]

Well, the canon service manager in Seoul told me that since the dust particles are below the size limit of eighty pixels canon does not recognize this as a flaw. btw, the particles are around 65 pixels in size and there are five of them. Two in the top left side and three in the middle of the sensor.
I wish I could take shots without having to worry where (on to what detail) the particles will be superimposed. Otherwise the performance of the camera is very good and so this dust issue is really starting to get o me.

w.

[karusel]

How about you post a an example photo from that cam?

[Pekka]

Well, the canon service manager in Seoul told me that since the dust particles are below the size limit of eighty pixels canon does not recognize this as a flaw. btw, the particles are around 65 pixels in size and there are five of them. Two in the top left side and three in the middle of the sensor.

Ask him:

So, if you have 1200 dust particles there, each covering 79 pixels of sensor, that is not a flaw in manufacturing?

Is this "80 pixels by 80 pixels" or 80 whole pixels fully covered?

I wish I could take shots without having to worry where (on to what detail) the particles will be superimposed. Otherwise the performance of the camera is very good and so this dust issue is really starting to get o me.
w.

Don't give up. Demand a replacement. If it bugs you now it will bug you always, and this can be a serious negative point when you sell your camera.

[Joytek]

I think they mean 80 pixels diameter. they showed me a test picture on a laptop and told me that the "canon checking program" didn't "see it" so it is ok. but it was very visible to the nacked eye.

I would like to post a pic but I have no idea how and all the other pics on this forum don't show up when I try to see them, it's text only for me here i guess.

w.

[Pekka]

I think they mean 80 pixels diameter. they showed me a test picture on a laptop and told me that the "canon checking program" didn't "see it" so it is ok. but it was very visible to the nacked eye.

Sounds odd. So did they tell you the glass can be removed and sensor surface CAN be cleaned?

I would like to post a pic but I have no idea how and all the other pics on this forum don't show up when I try to see them, it's text only for me here i guess.
w.

Go to your profile and "allow BBcode", that should do it.

[martcol]

I would like to post a pic but I have no idea how...

How about posting a link?

Martin

[Joytek]

Yes, the canon technician did say that he can ATEMPT to remove the filter but also stated that no service center in Korea has the necessary equipment and that the risk was high that something would go wrong and that the situation would become worse AFTER the procedure.

That sounds very lame but it might be true given the way things are here....I have lived here for over three years so have encountered numerous situations of this sort.

As for posting a link.....I don't have a website or gallery so it's a no go.

I am wondering if the service center in Missasauga (Ontario, Canada)(nearest to my hometown, Ottawa) is capable of performing this procedure. Has anyone had any experience with this a/s center?

Thanks.

w.

[karusel]

Dude, if I were you, I wouldn't be looking for a service that could repair a MALFUNCTIONING camera, since I'd be too busy being pissed off :evil: shouting in the phone of Canon's service that refused to immediately replace the camera for one that works NORMALLY. I suppose every last factory in the world would wish for such patient customers like you. But don't be like that, get what you payed for. IMO.