EOS 400D Serial Number query

[Lee_1133]

Hi,

I recently purchased a Canon EOS 400D and contacted canon directly when i thought i had a problem with it. During the conversation they asked me for the serial number which i gave them but they said it should be 10 digits long but mine was only 7 digits? They could not explain to me why this was! only that the camera should have 10 digits and that i should contact my supplier. I did this and was told by the supplier some Canon EOS 400D lens kits have 7 digits and not to worry.
As this contradicts what canon said i am curious as to why they expected 10 digits but my supplier says 7 is normal?
I live in the UK and purchased the camera from a UK supplier.
I have been told that it might be something to do with the country of origin?
I am not worried about it as the camera works perfectly but its bugging me as to why mine only has 7 digits.

Regards,
Lee_1133

[drparker]

Did you read the serial number off the box or the camera body itself. What number is encoded in the photos?

[gjl711]

Or you can go to the warrantee card as well. The S/N is printed there.

[Lee_1133]

I took the number from the body of the camera itself, where do i find the encoded number in the photos?

[drparker]

I took the number from the body of the camera itself, where do i find the encoded number in the photos?
It's encoded in the EXIF data.

[Lee_1133]

When using zoombrowser EX the shooting information says at the bottom camera body number! is this the serial number of the camera? it is 10 digits so i assume so. Why then does my camera show a 7digit serial on the body?
The numbers are completely different?

[drparker]

I don't use Zoom Browser but I think that's it. LR shows it as serial # and it matches my body. I'd call Canon back and see if the 10 digit is a valid number. Then I see what they say about 7 digits on the name plate.