G2 error 24 when lcd screen open

[msteudel]

I've owned a g2 for quite a while. And it's been an awesome camera for me. I've taken it on backpacking trips, fishing trips, sea kayaking trips, it's gotten wet, dropped onto the sidewalk and it still takes pictures.

Well recently, I've run across a problem, where if I have the lcd screen open, and I turn the camera on record, I get a error 24 and then the whole camrea shuts down. If I turn the lcd screen around so it's not on, I can take pictures through the viewfinder no problem.

Anyone ever experience this? Any estimates on how much it will cost to get it repaired?

Thanks, Mark

[yallcome]

This is as much as I ever got on this. Seems like it's uncharted territory.

http://www.photography-on-the.net/forum/showthread.php?t=25954&highlight=error+codes

[Brian Tilley]

My G3 started displaying this message recently.
The lcd screen stopped working. If I turned the camera on in review mode, I got the E24 message briefly, then the camera turned off.
I could turn it on in Capture mode, and take pics using the optical viewfinder.

Canon said the camera needs repair, and I sent it back to them in Oak Grove, Ill.
They claim it will be returned in 10-15 days.
We'll see...

[cmar]

My G3 started displaying this message recently.
The lcd screen stopped working. If I turned the camera on in review mode, I got the E24 message briefly, then the camera turned off.
I could turn it on in Capture mode, and take pics using the optical viewfinder.

Canon said the camera needs repair, and I sent it back to them in Oak Grove, Ill.
They claim it will be returned in 10-15 days.
We'll see...

Did you ever get that fixed??

My G3 recently came down with the same disease.

[Brian Tilley]

Did you ever get that fixed??

My G3 recently came down with the same disease.

cmar,
Yes it was returned to me a little more than a week after I sent it out.
The repair work fixed the problem, and the camera has been working fine ever since.

The repair was done under warantee so it cost me nothing.

You didn't indicate if your G3 is still under warantee. Not sure what the repair would cost if you're paying for it yourself.

Good Luck.

[cmar]

Thanks for the reply,

My camera is not under warranty.

I called and they said from $175-400, or I could upgrade :roll: to a G5 for $300.


I'm not to far from a service center, so maybe I will take it down there and see what they say.

[Brian Tilley]

They told me that they replaced the lcd hinge unit.
Not sure of that is the entire lcd unit of just a hinge portion of it.

I suspect that a wire (or a connection) broke from opening and closing the lcd often.
Seems to be a common problem, so I'm hopeing the replaced it with something better than the original parts.

The price they quoted you doesn't sound bad. The upgrade offer is interesting also.

[cmar]

Wow,
That makes sense,

Mine developed the problem when I flipped out the LCD and twisted it around to get a low angle shot.
The thing went blank, the camera shut down, and here I am.

[Ballen Photo]

They told me that they replaced the lcd hinge unit.
Not sure of that is the entire lcd unit of just a hinge portion of it.

I suspect that a wire (or a connection) broke from opening and closing the lcd often.
Seems to be a common problem, so I'm hopeing the replaced it with something better than the original parts.


Somebody here posted having the same problem(Sorry, I cant remember who) with their "G" camera a few months ago. He repaired it at home, and gave an indepth account of how He did it. He said it was exactly that, a broken wire. He also stated that this was the type of work He normally does, but the fix was fairly easy to do. :shock:
If you do a search in the "G" forum, you might get lucky and find the post.
-Bruce

[cmar]

Before I submitting to he mercy of the canon repair department, I decided to have a look at the internals of the LCD, most notably the wires that connect it to the camera.

Turns out one of the two plugs inside the LCD that connect the wires had pulled out.

I removed both batteries, then pulled off the hinge cover and saw the wires were very tight and twisted, so I pulled off the back cover of the LCD. BINGO, one plug sitting free, and the other half way out.
After carefully rotating the LCD (it is very flimsy and fragile with the back metal cover removed) to untwist the wires, I used some tweezers, a couple mini screwdrivers and patience to re-install the plugs.

Reinstall batteries and it worked!!!

If you have any confidence with mechanical or simple electrical connections, it is very easy.

The LCD is only supposed to rotate 270 deg, but the stop mechanism can easily be overpowered, and the LCD rotated too much. When this happens the wires that run through the hinge twist, and either break, or come undone.

[Ballen Photo]

Before I submitting to he mercy of the canon repair department, I decided to have a look at the internals of the LCD, most notably the wires that connect it to the camera.

Turns out one of the two plugs inside the LCD that connect the wires had pulled out.

I removed both batteries, then pulled off the hinge cover and saw the wires were very tight and twisted, so I pulled off the back cover of the LCD. BINGO, one plug sitting free, and the other half way out.
After carefully rotating the LCD (it is very flimsy and fragile with the back metal cover removed) to untwist the wires, I used some tweezers, a couple mini screwdrivers and patience to re-install the plugs.

Reinstall batteries and it worked!!!

If you have any confidence with mechanical or simple electrical connections, it is very easy.

The LCD is only supposed to rotate 270 deg, but the stop mechanism can easily be overpowered, and the LCD rotated too much. When this happens the wires that run through the hinge twist, and either break, or come undone.

Good Job! This is GREAT news. :D
-Bruce

[Angler]

I removed both batteries, then pulled off the hinge cover and saw the wires were very tight and twisted, so I pulled off the back cover of the LCD. BINGO, one plug sitting free, and the other half way out.
After carefully rotating the LCD (it is very flimsy and fragile with the back metal cover removed) to untwist the wires, I used some tweezers, a couple mini screwdrivers and patience to re-install the plugs.


First post on here, so hope all the technology works!

My trusty G2 has developed this problem in the last 2-3 days & I'm reasonably comfortable with taking a screwdriver to it if the issue is simply a loose wire. However, before I do, could you confirm that the 2 screws to remove initially are the ones on the body of the hinge itself? Also, that to remove the LCD back cover, the relevant screws are the 2 on the outer edge of the LCD?

Many thanks in anticipation

Richard

[cmar]

On my G3 the hinge cover screws are the two on the hinge itself. The opposite side of the hinge has a small latch mechanism that need to be carefully pried to remove the hinge once the two screws are removes.

The LCD has 4 screws and a latch mechanism.

To remove the screws on the hinge side of the LCD, you need to open it 90 deg, then rotate the screed to get to each screw.

Make sure you use a good screwdriver that fits snuggly.
It might be worth it to pick up a little on at Sears or your local hardware or tool supply if you do not have a good match. And the hinge and LCD cover screws are different lengths.

Good luck, hope it is something simple like mine was.

[Angler]

To remove the screws on the hinge side of the LCD, you need to open it 90 deg, then rotate the screed to get to each screw.

Excellent - I hadn't spotted those 2. :oops:

Many many thanks for the advice - I'll get on with the job in the next day or so & let you know how I get on.

Richard

[andyo]

This page gives instructions for fixing Canon G2/G3/G4/G6/Getc. screens that exhibit this behaviour:
http://www.cl.cam.ac.uk/~jo262/miscellany/twisted_canon_camera_lcd.html