AlexaS520
6th of April 2004 (Tue), 00:31
bought a Canon S520 printer about 2 years ago. It has always worked beautifully. I recently upgraded my OS from Windows Me to Windows XP. Since then, the print quality has been poor. Specifically, the images are grainy, and I can see the dot pattern. A few days ago I downloaded the new printer driver for Windows XP from the Canon website hoping that would solve the problem. It hasn't.
Here is a detailed list of the steps I took in trying to correct the problem:
1. Checked my settings in Printing Preferences, to make sure they are
optimized for high quality printing on Glossy Photo Paper.
2. Went into Effects and checked Vivid Photo, Image Optimizer and Photo
Optimizer Pro.
3. Downloaded the updated printer driver for my Canon S520 printer off
the
Canon website, and followed the directions to install it.
4. Uninstalled both my printer, and the driver I just downloaded, and
tried
reinstalling my printer and its software, including the printer driver
update.
5. Made sure Reduce Spool Data size was turned off.
6. Tried printing from different applications, such as Photoshop and
QuarkExpress, only to get the same low-quality results.
7. Did a Nozzle Check Pattern and Print Head Alignment.
It seems like the printer is printing at a lower resolution since I upgraded to XP. The colors are good, but the image quality is poor.
I am certain it is a problem with the change in OS since I never had this problem before the upgrade. I am getting extremely frustrated, because it seems like nobody has any answers for me. Is this a matter of my printer being incompatible with XP? I bought the printer about a year and a half ago, so it is fairly new. Is there any way I can configure the printer so it runs under the Windows Me settings? I am at a total loss.
(I contacted Canon and Microsoft for help and tried their suggestions, some of which I listed above, to no avail.)
Here is a detailed list of the steps I took in trying to correct the problem:
1. Checked my settings in Printing Preferences, to make sure they are
optimized for high quality printing on Glossy Photo Paper.
2. Went into Effects and checked Vivid Photo, Image Optimizer and Photo
Optimizer Pro.
3. Downloaded the updated printer driver for my Canon S520 printer off
the
Canon website, and followed the directions to install it.
4. Uninstalled both my printer, and the driver I just downloaded, and
tried
reinstalling my printer and its software, including the printer driver
update.
5. Made sure Reduce Spool Data size was turned off.
6. Tried printing from different applications, such as Photoshop and
QuarkExpress, only to get the same low-quality results.
7. Did a Nozzle Check Pattern and Print Head Alignment.
It seems like the printer is printing at a lower resolution since I upgraded to XP. The colors are good, but the image quality is poor.
I am certain it is a problem with the change in OS since I never had this problem before the upgrade. I am getting extremely frustrated, because it seems like nobody has any answers for me. Is this a matter of my printer being incompatible with XP? I bought the printer about a year and a half ago, so it is fairly new. Is there any way I can configure the printer so it runs under the Windows Me settings? I am at a total loss.
(I contacted Canon and Microsoft for help and tried their suggestions, some of which I listed above, to no avail.)