codex0
9th of April 2007 (Mon), 11:17
I just wanted to let everyone know that the people at Eastgear were very friendly and accomodating to me. I bought a PD70X about a year and a half ago; I don't see it anywhere on their site, but I'm pretty sure I read on the box that the warranty was for one year.
A couple of weeks ago my PD70X (which has worked beautifully until this point) stopped recognizing memory cards of any kind. All of the hard drive functions still worked; I just couldn't use the device to download anything. I Eastgear an email asking if I could pay to get it repaired or replaced. After asking me to try a couple of different troubleshooting things, they offered to fix it for me; I just had to pay shipping both ways (total of $40 because they use FedEx International priority). There was no charge for the repair/replacement (I'm not sure which as I don't have the device back yet).
I shipped it last Wednesday and got notification that Fedex received a package for me today (Monday) :D.
A couple of weeks ago my PD70X (which has worked beautifully until this point) stopped recognizing memory cards of any kind. All of the hard drive functions still worked; I just couldn't use the device to download anything. I Eastgear an email asking if I could pay to get it repaired or replaced. After asking me to try a couple of different troubleshooting things, they offered to fix it for me; I just had to pay shipping both ways (total of $40 because they use FedEx International priority). There was no charge for the repair/replacement (I'm not sure which as I don't have the device back yet).
I shipped it last Wednesday and got notification that Fedex received a package for me today (Monday) :D.