HELP!!!! noise problem

[dou_b_14]

Okay I took photos of a wedding about 2 weekends ago...I edited everything in DPP and all seemed fine...I saved all the jpegs on disc since that is what the customer wanted. I got a call from them today telling me that the picture quality is terrible because there is a lot of white dots everywhere....When i see the pics in my screen they look normal for iso 1000 or 800 (cant remember which one i used right now). Is it possible that when they view them on their computer it is looking worse than normal? I zoomed in on windows viewer and then when i zoom back out to "fit to page" i see a terrible amount more noise than when first viewed...could this be what they are seeing? Help these people are the type of people that can keep me from going anywhere in this business. Millionaires. I think that speaks for itself.

[coreypolis]

well noise is colored, not white. So unless we can see an example its hard to say. Were they underexposed and you brought them up in PP?

[inthedeck]

If you shot the wedding in RAW...you should be able to fix them, and resubmit. If not, and the jpegs are all you have...then, well, I hope you have all the originals, to work with...

Have any samples that you could post up, so that people could help you ascertain your situation a little better?

[CyberPet]

Are they viewing images in full-res? If so, are they viewing them in 100%, 50%, 25% or some odd number like 33.33%? Usually odd numbers make the images look a lot worse than when viewed in even numbers, such as 50, 25, 12.5, etc.

You could always run Noiseware or some other noise removal software, before giving the clients the files.

[dou_b_14]

if i posted up a photo to give ya'll an example, do i need to post the full size photo, or will a web sized photo be okay?

[inthedeck]

^^ as long as it shows the 'problem' I am sure it will suffice, either way.

[dou_b_14]

Yes i did shoot in raw.
This is the original jpeg
http://i50.photobucket.com/albums/f340/el-dee/weedding-2.jpg

This is the edited one, I used diffuse glow, adjusted saturation, contrast.
http://i50.photobucket.com/albums/f340/el-dee/wedding-1.jpg

another thing that could be the problem, is that the dvd was defected or something...I completely forgot to review the dvd since we were on a time line to meet. But i really doubt this be the case

[dou_b_14]

I forgot to mention that this wasnt the real wedding...this was their 3rd wedding cermony for her employees...that is why the setting is just "blah"

[coreypolis]

i don't see noise or white dots

[Skrim17]

You have to get the dvd back and see what they see.

[dou_b_14]

thats what exactly what i said.....back to the dvd...would it be possible that the dvd was defected and it created some kind of white dots on it?

[dou_b_14]

You have to get the dvd back and see what they see.
thats what i plan to do, but i wish i could see what exactly they are doing to view them...I also have a feeling that they are zooming in to 100% and seeing the noise there and maybe basing the quality on that.

[Skrim17]

Sorry I am confused. The shots that you posted, did you post them from the dvd? Do you remember exactly how you saved them in terms of DPI and pixel size?

[dou_b_14]

Are they viewing images in full-res? If so, are they viewing them in 100%, 50%, 25% or some odd number like 33.33%? Usually odd numbers make the images look a lot worse than when viewed in even numbers, such as 50, 25, 12.5, etc.

You could always run Noiseware or some other noise removal software, before giving the clients the files.

I've never used noiseware, or know of any softwares...Doesnt lightroom's noise slider fix the problem? I didnt use lightroom on these because I just bought the program last week.

[dou_b_14]

Sorry I am confused. The shots that you posted, did you post them from the dvd? Do you remember exactly how you saved them in terms of DPI and pixel size?

No those are from the files on my computer...when converted to jpeg from raw i saved at 350dpi and image quality 10 on DPP

[coreypolis]

I've never used noiseware, or know of any softwares...Doesnt lightroom's noise slider fix the problem? I didnt use lightroom on these because I just bought the program last week.
its very basic compared to a dedicated noise removal program

but thats not the point, the problem is being cause by something else

[dou_b_14]

Ahhhhhhhhh I'm so worried....I want to make things right for the couple....I'm scared that maybe I might have to refund their money.

[coreypolis]

Ahhhhhhhhh I'm so worried....I want to make things right for the couple....I'm scared that maybe I might have to refund their money.
well we don't see a problem in what was posted, so it sounds like it could work itself out.

[Titus213]

What you posted looks OK. Hold on to the originals until you can get that DVD back. Then document the process you went thru to produce the DVD. It's almost got to be in the method you used to get them to the DVD.

[taygull]

I would suggest taking one of the images they are concerned about, print it in a lab and then send it to them if they think the quality is poor.

One thing you can not control is a poor monitor in which they are using. I would bet you did something wrong when you saved these to a jpeg and you reduced them and did not sharpen.

[Sathi]

Don't underestimate people's ability to do the most inconceivable thing to create a computer problem. I wouldn't be surprised if they have their computer set to 16bit color or something stupid like that. Your picture looks fine.

[jessiper]

I don't see anything on those pics. Could be over-sharpening, or what Petra said.

[_Jo_]

I don't see a problem. To avoid these sorts of issues I always view with the client before handing over their cd/dvd to ensure they are happy with the result. I am not responsible for what they view their images on...so I make sure they see them on my laptop first.

[dou_b_14]

would leaving the sharpening slider at what it is set on when the file opened to sharp? I think it is set at 7

[GertS]

I know a reason for unexplainable noise in images on the monitor. This happened to me, but it can be the problem of your customer too.

When processing images with DPP I saw noise of one color at certain locations. Zooming in, the noise at these locations disappeared, therefore noise at another locations. :confused:

The reason was that monitor cable was a bit lose and hat not transferred the signals correctly (DVI). After plugging it in correctly, no noise.

Check this possibility too

Good luck