Canon repair costs

[Imperitus]

I had a canon G2 that died on me. I didn't drop it or get it wet or anything like that. It just one day wouldn't turn on. :(

Now canon wants 180 bucks to repair it. Which would be perfectly reasonable if I had broken it. But I didn't. It just died.

I hate to throw 200 more at a camera that out of date. Although it's is still a fine camera, it seems like maybe I should just put the 200 towards a newer camera...

Anyone else have their G2 or similar camera do that? And if so what did it cost to get fixed?

[rangersvtsplash]

well do a search on it. their may of been a problem with something that the g2 had. it was a common occurance that people here where talking about. canon must know what it is too. not sure if the have a recall to fix it. not sure if you could do it yourself.

[vfilby]

I think the really common problem with the G2 was the firmware locking up. The G2 I had would turn on but none of the menu's worked and alot of the other buttons wouldn't function. This problem usually happened a week or so after first using the camera.

Here is the thread where they discussed this: http://photography-on-the.net/forum/showthread.php?t=2921

Were there any other noises or strange things that happened prior to the problem?

Vince

[283CID]

Try snooping around the Downloads section of the Canon Web Page. When I first got my G-1, I looked there for 'things'....familiarization. There are the various versions of ZoomBrowser, etc... AND, a download for the 'firmware' in the camera!

They caution about using that, but it *IS* available... and if *I* had a problem like I've been reading about...I'd sure give it a try, before either being without the camera, or paying some guy to run it.... I can't see where you could wind up any worse off...

[Imperitus]

Nope, no other problems other than some minor cracks in the corners of the case. (A common problem with the G2, and purely cosmetic.)

Still waiting on the detailed report they supposidly mailed me... if it's just a firmware update I'm not sure how they get off charging that much for it. Very frustrating.

I guess it's a good leson in why the extended warrenty is worth it. even if you treat your camera like a baby it can die on you. :(

I'm trying to descide if I should just go ahead and buy a G5 for 500, since either way I'm going to have to spend 200 to get a working camera again.

[Imperitus]

Oh and as for running a firmware update myself... the camera wouldn't turn on, and the computer didn't see it. So I don't know how that would be possible.

[283CID]

Ummm.... Very sorry I couldn't offer you something useful. In all honesty we bought my wife's G-1 first. Then I realized how vulnerable we were with ONLY that camera on a serious trip, so I bought mine....technically as a back-up. But...so far ... knock wood... they have been running perfectly...

[Jimmy Stewart, 'Shenandoah'] "We Live in Hope"

[PeteT]

Have you tried anything to bring it back to file?

Your problem seems very similiar to mine, but the camera is works when I take the CF card out.... wierd stuff.... that all happened 10 days out of waranty!


OUCH!

[twl845]

This sounds like my story with my Kodak DC4800. One day 2 years after I bought it, it wouldn't stay on. I called Kodak and they said they would fix it for $150, or I could send it in and they would send me a similar camera of lesser value for a trade in. I shelved the camera and bought a G3. One year later, I was surfing another forum and came across someone with the same problem with his DC4800. Then another person sent him a reply which said he knew of 3 other people who had that problem, and the problem was a small screw that fell out inside the camera. He sent me instructions to open the camera, shake out the screw, and screw it back in, and I fixed my own camera. Do you think Kodak knew about the screw and just did what I did and charged $150? Do you think Kodak would take my camera for a trade in, fix it and sell it for a profit? If I knew about 5 people with that problem , there were more. Why didn't Kodak send out a re call?
Maybe your camera has a simple fix.

[PeteT]

What really annoyed me was that Canon wanted absolutly nothing to do with troubleshooting the problem.... just send it in and be ready with a stack of cash.

Turns out someone here give me the idea to look over it again, and I found a bent CF card pin. lined it back up - and vola! Fixed!

Honestly, I'm sold on the users here, and the Canon design - but honestly - its making me question them big time where it really counts - support!

When I find a job (its been the worst job-search of my life!) - I just may look at the Nikon, even though they don't have a 7MP yet.

[twl845]

:wink: Physician heal thy self