Canon A550 camera not recognized

[robby9876]

:cry:

I just purchased a Canon A550 camera, and went through the P/C installation on a windows XP machine with 6 USB 2.0 ports. Installed the software first with no problem, and then plugged the camera in. The computer recognized new hardware, and then asked what software to use to open it. Clicked on the Canon software, and then got a message saying that it couldn't see the camera. Talked with Canon support, and they had me try the Microsoft Camera/Scanner wizard to see if the computer would see it. That didn't work. When I plug the camera in, the P/C beeps, and the camera is loaded in device manager under imaging devices. When I unplug the camera, that entry goes away. I then did multiple reboots of the P/C with all USB devices unplugged with the same result. I get a message box that says it cannot find the camera and to check the USB cable. I tried different cables, different ports etc but no luck.

I know the camera works because it can be seen by another computer using Microsft's camera/scanner wizard

Any ideas would be helpful

Thanks

Robby

[Alex_H]

I had this happen to me when I got my a640. I emailed Canon and they said to turn on three windows services. You can get to the services configuration window by going to Start, Run, and type in "services.msc". That's how you do it in Windows XP anyway, I don't know about Vista if you have it. Then you right click on the services you want, go to properties and make sure they are set to start up automatically when you turn on your computer. Set them to automatic and then reboot.

Turn on these three:
1. Windows Image Aquisition Service
2. SSDP discovery service
3. Canon Image Library (version 8 or 9) service

Hope that works :)

[Cr4zYH3aD]

1) connect the camera to the usb cord (power OFF)
2) Turn it on and wait 30 sec and see if it is recognized