Problems Installing Photoshop CS on Win XP

[jukas]

A buddy of mine called me couple days ago having a problem installing Photoshop CS on any of his Win XP machines..

He says he puts the CD in, autoplay runs, asks him to select a language, and when he clicks on install PS it opens a dos type window, and then just disappears.

Anyone seen anything like this before? He says he's emailed Adobe about it but hasn't heard back yet.

[ssim]

I installed on two PC's (it's legal) and never had any problems whatsoever. I am running XP Pro.

[scottbergerphoto]

No problems here with XP.
Scott

[Belmondo]

You might try re-booting the PC in safe mode and try again. Apparently something is running that's interfering with the installation.

[chris.bailey]

Does he have Norton antivirus running? It can interfere with some install routines.

[jgbeam]

No problems with either XP Pro or XP Home. Maybe a defective disk?

Jim

[jukas]

I've had him double check all of the suggestions here, it's still not installing.. I may try and install it on a 2k os and see if that works, or just send him back to Adobe for help.

Thanks guys!

[shelbix2020]

how long did you wait for anything to happen? On some program installs Ive seen them take a couple of minutes "behind the scenes" and then finally something pops up :x