7dayshop... advice needed [Archive] - Canon Digital Photography Forums

ArtierSquare

5th of August 2004 (Thu), 01:33

Hi all,

Following on from a discussion we had the other day on this site, I cancelled two 2.2GB magicstor cards which I'd ordered from 7dayshop.com after being told they don't work in the 10d or 1d cameras...

I literally cancelled the order the same night (and therefore long before they were dispatched!)

However... you guessed it, they arrived Monday/Tuesday this week.

I have emailed the company asking them to call, to no avail. I am being stonewalled!

Any of you good folk had successful dealings with this company and know how to contact/get them to contact me?

Thanks in advance for any replies...

paulhillion

5th of August 2004 (Thu), 02:12

The company is based on my home Island of Guernsey in the Channel Islands. I've used them a couple of times for cheap items & haven't had any problems. I think you have 7 days in which to return any item for a refund. I would phone them directly to advice you are returning your order, get their number from directory enquiries - their address (I think) is Landes du Marche, Guernsey.

Hope this is of some help.

Regards.

ArtierSquare

5th of August 2004 (Thu), 02:25

Cheers Paul,

This though is my problem... They quite literally discourage phone calls and definitely do not list in the directory services (that I can find).

I have dealt with them in the past and never had the trouble I'm having now. They've even failed to post me an invoice/receipt!

All I have are copies of the three emails I've sent them...

Pete

Big_B

5th of August 2004 (Thu), 02:39

Did you pay by credit card? I'd email them telling them that you have cancelled the payment and asking for the address to return the cards to. I've used this tactic before with great success (with a different company though) 8)

ArtierSquare

5th of August 2004 (Thu), 02:49

Thanks,

Good idea. I did pay by c/c which I believe also gives me 90 days... I could try the ploy!

I'd not realised til now how devoid of numbers their site is!

Pete

Big_B

5th of August 2004 (Thu), 02:51

Do that - It's really impressive how quickly these companies reply once they realise they aren't gonna be paid :wink: 8)

Mushroom

5th of August 2004 (Thu), 04:42

7dayshop.com's fax number is 01481 258546 if that is any help.

Good luck.

Ian

paulhillion

5th of August 2004 (Thu), 05:00

minicooper

5th of August 2004 (Thu), 05:19

The only time I ever used this company was to buy a batch of 120 film, and it was well out of date when it arrived. I wasn't impressed, tried to ring but no answer so I just posted it back with a letter demanding a refund and the cost it was to post it back. Not used them since, I don't like not being able to talk to a human being

Molydood

5th of August 2004 (Thu), 05:44

Hi guys,
please, nobody use this terrible company.

I have recently (last week) bought my 300d, 512 card and 75-300 lense from them and have been experiencing huge problems.

1. Customs.. I had to pay over Â£150 of customs charges in order to pick up the parcel from the post office, which were NOT mentioned on their site. However, now that they getting hammered by customs (for apparantely not paying their taxes for 2 months, so the customs office tell me) they appear to have added some information onto their site pertaining to these costs. It's a bit late for that, and they are clearly only doing it because the customs people have been onto them, and they can no longer get away with whatever scam they are trying to pull

2. Delivery.. it took over a week to recieve the camera, and another 4 days for the lens, and I still do not have the card, all of which have been payed for 2 weeks ago. They have my money, I do not have the goods.

3. Response time... I have sent them countless emails and it toook them days to answer eventually. When they did answer, they completely ignored my question about customs charges, I assume hoping I would simply forget about the Â£150 which I have had to pay. I am still to hear from them on this point.

I'm glad that nobody else has had these problems, but I would strongly recommend that nobody uses this company as they are clearly trying to scam the customer, and offer no support whatsoever once they have taken your money.

I can't describe how frustrating it is to have to send emails into a black hole and not be able to speak to anybody about the problems.

One piece of extra information; when we called our local customs office, they immediately asked if we were calling about 7dayshop.com! Obviously, they are getting bogged down with calls from dissatisfied 7dayshop customers.

This is the worst company I have ever have the displeasure to deal with; use at your own risk, but I wouldn't touch them with a barge pole.

leehal

5th of August 2004 (Thu), 05:52

I recently bought a 300D from them no problem, the time it took to deliver was reflected in the cost ie cheap !

Currently waiting for a 10D to arrive - says it has been despatched, hope it isn't held up in customs :shock:

ArtierSquare

5th of August 2004 (Thu), 06:59

Thanks for all the replys...

How suprising that so many of you have had problems with this company.

i have just opened a response from them!

It reads:

7dayshop reply : Sorry for the problem. Please return the unwanted item to the address on the invoice. We advise the use of signed for delivery as we can not be held responsible for items being returned lost in transit. We are not responsible in this case for the return cost.

My that must have taken some effort to write. And still no phone call! I really wish I could get their number! (I have the fax number from the site, thanks)

Thanks for all the replies folks. It all helps!

What do they say? Buyer beware!

Pete

leehal

5th of August 2004 (Thu), 07:10

Customer services www.7dayshop.com 01481 257336

ArtierSquare

5th of August 2004 (Thu), 07:20

Customer services www.7dayshop.com 01481 257336

Thanks Lee,

I really thought you had it then for me and tried the number! Guess what?

It's a recorded message. Someone blowing smoke up their own ...'s saying how fantastic they now are... Der wrong!

I'll row this lot down the post office later and send it back recorded! I'll have to suck it and see.

I guess I could always try ebay!

Pete

ArtierSquare

5th of August 2004 (Thu), 07:25

If you have any problems get back to me & I might be able to get hold of their tel no. Hope you get it sorted out!

Paul.

Thanks Paul.

It would save me a journey!

Pete

leehal

5th of August 2004 (Thu), 07:47

evilenglishman

5th of August 2004 (Thu), 09:24

Jon

5th of August 2004 (Thu), 10:18

might be worth a try

Whois info for, 7dayshop.com:

Registrant:
Jon Sandilands
Unit 2, Landes du Marche
Vale
Guernsey, GY6 8DN
UK

Domain name: 7DAYSHOP.COM

Administrative Contact:
Barrington-Brown, James domains@no1isp.net
Suite 9a
Coliseum Business Centre
Watchmoor Park
Camberley, Surrey GU15 3YL
UK
0870 1212555 Fax: 0870 1212556

Technical Contact:
Barrington-Brown, James domains@no1isp.net
Suite 9a
Coliseum Business Centre
Watchmoor Park
Camberley, Surrey GU15 3YL
UK
0870 1212555 Fax: 0870 1212556
:wink:

Unfortunately, all that gives you is the guy who looks after the technical side of their domain name. And he probably can't be bothered to connect you with someone who actually works at 7dayshop. In this case, he's the domain registrar at no1isp.net, located in Surrey, and probably handles dozens to hundreds of domain names.

evilenglishman

5th of August 2004 (Thu), 10:33

yes but if you contact him with a serious complaint regarding one of his clients and mention that word is getting round on this forum he should be happy to help.
I've contacted people this way before about online shops and it works.

Mogwyth

5th of August 2004 (Thu), 14:55

Hi guys,
please, nobody use this terrible company.

I have recently (last week) bought my 300d, 512 card and 75-300 lense from them and have been experiencing huge problems.

1. Customs.. I had to pay over Â£150 of customs charges in order to pick up the parcel from the post office, which were NOT mentioned on their site. However, now that they getting hammered by customs (for apparantely not paying their taxes for 2 months, so the customs office tell me) they appear to have added some information onto their site pertaining to these costs. .

I am having problems of my own with 7day shop but I must defend them agianst this particular accusation, when you confirm your order you also have to tick a box saying you had read thier terms and conditions. Had you have done so it clearly states that VAT and Duty are the responsibilty of the purchaser.

Also if what the customs person has told you is true, that person could be in serious trouble as it would be a breach of the Data Protection act to discuss with you whether they had paid their taxes or not and as they are based in the Channel Islands they do not have to pay any UK taxes. From what I understand the reason that they are now charging VAT is because customs were going to clamp down on personal imports from all companies of this nature, as it was felt they were aiding and abetting Joe public in evading tax and duty.

The reason they have chosen to do this is to save customers the cost of handling charges and also customs can charge you based on the typical high street , thus bumping up costs higher. E.g 7 day shop cost of canon 50mm f1.8 Â£49.00 if stopped by customs you could pay Â£11.50 the cost of vat on the lens from a high street (Â£75.00) PLUS Â£10.00 handling charges would make the lens Â£71.50 instead of the Â£56.00 inc vat 7Dshop charge.

But that all being said all that they have had their last order from me, the prices might be good but thier customer services stinks. I had much better service from the shop inc Canada where I brought my 300D and saved more money.

leehal

5th of August 2004 (Thu), 15:51

Revised information regarding duties etc from 7dayshop website :-

Please Note - Ammendment of this information.
This information page has been updated as of 5pm, 30/07/2004.
To view the information and Ordering Terms and Conditions that applied to all orders
placed prior to 5pm, 30/07/2004 please follow this link.

If the delivery address for your order is in the United Kingdom, all prices shown are FULLY INCLUSIVE of UK VAT where applicable and all goods are in FREE CIRCULATION within the EU. No further duties or taxes are payable upon receipt of your order - we pay these for you.

For all deliveries which are made outside of the UK, you may be asked to pay Sales Tax at the correct rate for your delivery country. This may be charged on top of the price paid to us, and is collected by your Post Office when your goods are delivered.

We cannot discount any of our prices for whatever reason but would like you to note that all items in our catalogue with an individual value of under Â£18 are exempt from any Sales Tax (VAT).

Molydood

5th of August 2004 (Thu), 16:25

Mogwyth, thanks for the information. I appreciate what you are saying, but at the end of the day these guys suck. When I ordered from their site, it didn't state any of the iregularities that appear to be causing all this bother.

when I go on-line and buy something, I have no interest in hidden charges, and I see that as the responsibility of the vendor, if their costs are likely to incure extra charges.

every other web based company I have ever dealt with don't have this problem, so it's unfair on the consumer to expect them to understand the ins and outs of the legal system, or read every inch of their website before ordering. After all, they are the experts, not me, my involvement is limited to a credit card number :roll:

It's only my opinion of course, and others may think that I am being too harsh on them, but I am not a satisfied customer and my instinct is to complain about it :wink:

perhaps mine is an isolated case, I sure hope so....

leehal

5th of August 2004 (Thu), 16:33

However good or bad their customer service is surely people must have thought there was a catch to their prices, they are on average 20% cheaper than most retailers.

Since they changed their terms and conditions (as posted above) it should prove better value for all as long as you don't mind putting up with long delivery times.

Molydood

5th of August 2004 (Thu), 16:54

yeah I agree, take a hit on the delivery time, and get great prices.
but I got slow delivery, NOT great pricing, and a lot of hassle into the bargain.

I just like to know where i stand when I order

Mogwyth

5th of August 2004 (Thu), 17:21

You should always read the terms & conditions, thats why the tick box is there and it's why I didnot order my 300D from them once I read them. I got mine on Ebay from place in canada that guaranteed low vat if any, I actualy paid Â£40.00 including the handleing charge, which meant I still saved Â£150.00 on the best UK based price.

ArtierSquare

6th of August 2004 (Fri), 01:47

All go and fair points!

It was my fault for not having read properly their terms and conditions, spotted their variation to their pricing structure etc, etc.

I take full responsibility for all that... and to be honest it's not what really bothers me...

But my point was this:

I emailed them within two hours of ordering at night (so no orders had been dispatched) and still I got this C..P through the door! Had their system worked as they profess, in a better, more competent way, surely the delivery and charges would not have been incurred and we would not be having this debate and I WOULD NOT BE COMPLANING OF POOR SERVICE!

There, thatâ€™s better!

Pete

Big_B

6th of August 2004 (Fri), 01:49

And now they are trying to make YOU pay to return the unwanted goods to them. These guys sound like real jokers.

Molydood

6th of August 2004 (Fri), 02:28

I can't really agree with the point about reading the terms and conditions. I read their site quite thoroughly before the purchase, and it wasn't clear. They have now changed their site to make the extra charges clear to the consumer.

It's basic business ethics to make anything out of the ordinary obvious, and not responding to customer enquiries is totally unacceptable.

They are clearly aware of this as it has now been altered. It's too late for me, I'm not using them again out of principal

Mooneyes

6th of August 2004 (Fri), 02:43

Sevendayshop.com = terrible customer relations.
Ordered a lens from them only to be told it was not in stock (waiting time approx 2 weeks) it said nothing on the website about it bieng out of stock. Tried and tried to contact them about cancelling the order, numerous emails and faxes and still nothing back.If they send the lens I wont even bother accepting it,and it can go straight back to them.
I have been a good customer to them over the years but I shall go elsewhere from now on, they are going downhill fast!

Mogwyth

6th of August 2004 (Fri), 12:19

..........................in full (except back orders - see below). If your delivery address is outside of Guernsey you may be subject to duties/taxes/charges which may be levied once the package/s reach the delivery destination. Any such charges must be bourne by you. We have no control over these charges and we cannot predict what they might be. Security of your payment details is as important ............

This is exactly as it appears on their old t&c (pre 29/07), and the same as when I went to order my camera 3 months ago. IMHO it seems pretty clear .

And I as I have said I am having problems of my own with them and the deadline for them to answer my question has passed so I have just cancelled my order. And I sympathise with any one else who is having problems with their socalled customer service dept.

billhercus

6th of August 2004 (Fri), 12:53

Fascinating to read this thread as I have been purchasing v inexpensive Olmec photo paper from them for some time.

Couple of weeks ago purchased the lovely Canon 28-135mm IS lens from them which arrived promptly and I paid customs duty. Still saved me about Â£25 over cheapest on line Uk price.

I shall watch this lot with due care ........

leehal

9th of August 2004 (Mon), 08:45

My 10D arrived this morning :D :D :D

Took a week to get to me but I saved Â£200 so worth it in my opinion.

Packaging now states that the item is VAT paid and customs sticker states full purchase price.

Can't wait to charge the batteries and get snapping.............. :lol: :lol:

Calis

9th of August 2004 (Mon), 12:23

My 2p

I've used them quite a lot and have no complaints. The only issue I had was a few weeks ago when I ordered some memory - they sent me an email telling me it was out of stock, I contacted them via a form on their site asking what the expected delivery was & I got a mail back in 6 hours telling me, (it was too long) so I replied canceling the order and got confirmation of it back in a couple of hours.

I thought it was pretty reasonable service.

As for the post about VAT - their site has always made it clear that there was a risk of getting hit for the VAT. It was a risk you took. From the sound of it Customs & Excise have got wind of the loop-hole and are acting to close it (which is their job). But while it lasted it was a good thing for those consumers willing to take the risk and got away with it. If you buy off-shore that's just one of those things.

As for not being able to contact them - that's the price you pay for cheap goods. If something is cheap there is always a reason for it & in this case they are saving money by not running a call centre and passing the savings on to customers. If you want top notch customer service you have to pay for it. Judging by the lengthy delivey times I suspect they also keep costs down by carrying very low stock levels.

My view is this is a pretty good company doing it's best to offer low cost goods to consumers. Thier target market is those consumers who are willing to take poor delivery times and customer service in return for cheep goods. If you fit into that market niche use them, if not buy somewhere else. But don't complain if you've bought a scooter & it doesn't go 100 mph.

ArtierSquare

9th of August 2004 (Mon), 14:44

My 2p

....

...As for not being able to contact them - that's the price you pay for cheap goods. If something is cheap there is always a reason for it & in this case they are saving money by not running a call centre and passing the savings on to customers. If you want top notch customer service you have to pay for it. Judging by the lengthy delivey times I suspect they also keep costs down by carrying very low stock levels...

I beg to differ... If you are happy with this kind of service then these kind of places may be for you. I on the other hand am not. I run a computer business which undercuts EVERY main high street shop. People use me for my reputation. I give good service, top notch goods and am always available at the end of a phone.

My photography (I am told) is of a high quality. My prices don't reflect that and thus the market I pitch at are quite happy to pay my prices.

I don't expect bad service, just because I pay a lower price and I don't give it. I expect value. I expect fair and honest treatment. And I expect it when I am the one who is paying!

Cutting prices should not mean cutting service. They are low priced only because they are outside THIS island.

Thanks for all the replies. I have sent the goods back now and await the result...

I notice from one of todays posts that someone else is having problems with magicstor! Should have gone to EOS Forums! :wink:

Pete

Molydood

9th of August 2004 (Mon), 15:12

I have just checked their site, they have changed their terms and conditions and they now guarantee that they pay the customs charges, but the (now all inclusive) prices have only gone up by a small percentage, not the percentage I had to pay on top of my order (over Â£150)

So yes, their terms and conditions always clearly stated exactly where you stand as the customer, (provided you read the entire T&C document) so technically they are not in the wrong. However, look at me, I paid way too much for my camera, I lost out big time, I'm not a happy bunny

It's simple though, go and look at the T&C document pre 30/07/04 (they provide a link: http://www.7dayshop.com/catalog/info_20040730.php).
How many people are going to read every word of that document (over 1000 words), and how many are going to take a scan, maybe get half way down reading it, and then think, naaa, looks like standard stuff?
maybe im in the minority here, but I didn't read every word
we live and learn though and at the end of the day I'm not going to loose sleep over it :-)

GIrven

6th of January 2005 (Thu), 04:48

Like Paul I live locally and as such you can pay 0.95p and collect your online purchase. Twice I had to go in and collect one order of paper as the picker was sick and no one else could do it! I said that I'd made two trips and they had taken my money and no email was sent to delay my collection. I waited at the counter for ages and finally someone appeared with my order.

As to VAT issues most local people here and in other areas of the Channel Islands are fuming with their approach to charging locals VAT. I now deal with other UK companies that remove the VAT charges for the Channel Islands as we are excempt from paying them here. I have tackled 7Day about this and their stance is that the charges are still cheaper with the inclusion and fixing of prices with VAT. Needless to say I buy all my equipment from the UK now and get a better cuctomer service as most have a contact number and someone human and knows what they are talking about.

wibbly

6th of January 2005 (Thu), 07:29

I have used them without problems on 14 occasions over the last 2 years, but only for consumables and mainly low cost items. Most expensive stuff I've purchased from them are their (cheap - currently £53) 1GB CF cards. Total order size of a single order has been ~£100.

John

evilenglishman

6th of January 2005 (Thu), 11:41

i bought a 20D battery grip from them. an ac adapter kit from them and a 70-200 L from them recently. All were bought on seperate occasions and everything was delivered within 2 days. I didn't pay the cheapo delivery option.
Regarding the lens, I contacted them via their website to make sure it would be delivered in time for a shoot and they responded within 15 mins.

Jonny

6th of January 2005 (Thu), 13:55

I ordered a 70-200 F2.8L IS from them and then read the horror stories posted all over the net and was horrified!!

i took no chances and responded to their email confirmation with the fact my CC was stolen and my CC company have been informed of this fraudlent transaction. Needless tosay they cancelled the order. PHEW!! A narrow escape.

The stories i have read give no no confidence and personally i would steer clear.

trakmeister

6th of January 2005 (Thu), 15:31

I've been using 7day for quite a while now, buy all my ink, paper and film from them. Just before Christmas bought a 10D, it arrived about 5 days after ordering. It was a grey import from America, which is what I thought, so no surprises.
The warranty problems that have been mentioned, ie no Canon UK warranty, means if there is a problem with the camera it goes back to 7day which seems fine with me, if I buy anything from a shop/dealer I would expect them to sort it out, not go directly to the manufacturer myself.
Mike

mdr

7th of January 2005 (Fri), 02:41

Have dealt with 7dayshop.com for years, mainly slide and B&W film and printer cardridges and paper. Service has always been excellent :). I accept slow postage due to shipping from Guernsey. Film dates always ample time left (over a year), except with nearly out of date discounted film, but that was my choice.

Couple of returns over the years which have been handled excellent (through e-mail), including freepost address to send to.

Bought a 20D and 17-40 f4L two months ago from them. Marked as UK VAT paid by 7dayshop.com (note it's included in their price!) and delivery in two days from Guernsey to remote Scotland, impressive :D.