problems with Digital Camera Solution Disk

[ace711]

Hi,
i just got a Power Shot A540 for christms and i was loading the solution disk that comes with it onto my computer. it loaded fine but whenever i trie to open it, it freezes and i have to do ctrl+alt+del to close it. i have tried many times uninstalling and reinstalling but it will not work. i talked to canon tech support but they did nothing to help. any ideas? please?
thank you,
max

[Jon]

What computer and OS?

[ace711]

i have a windows mel.
the disk has the specs. on it and my computer has them all

[Wilt]

I think your problem is attempting to use Windows ME, rather than Windows XP...

http://www.usa.canon.com/consumer/controller?act=OSCompatibilitySupportAct&keycode=windr&fcategoryid=221&modelid=12942

Older versions of Windows did not have native USB port support and some of the drivers are USB drivers.

[ace711]

why would that be the case if it worked fine with windows 98?
max

[Jon]

WinME was a poorly-executed attempt to redo the Win9x internals and achieve a new, more consistent (they thought) driver interface. It failed. The easiest upgrade to Win ME is Win98.

[ace711]

so are you saying i should switch back to 98?

[Wilt]

No, move up to a reasonable operating system, Windows XP

--Wilt (who has lived thru every version of Windows, except the Windows ME!)