err 01 on a new EOS 1D Mark II (need advice)

[JX]

I have a new Canon EOS 1D, Mark II. I keep getting an Err 01 code while I am shooting. I have a new 70 – 200 F/2.8 USM IS lens, I looked up the error code states “Communications between the camera and lens is faulty. Then the manual recommends to clean the lens contacts.

This is a new lens and camera. I have not taken more than 300 photos.

The camera locks up, and I am not able to operate it. Turning the camera off does not enable operation. To get my Mark II operational, I shut it off, dismount the lens, and remount it. When I turn it back on everything is fine.

This has happen about four times. Has this ever happen to any of the other Mark II owners. Is it something I am doing or do I have a defective lens, or camera?

Does anyone have any ideas or advice on the problem.

Thanks

Jim

[defordphoto]

Though I have not met anyone with the problem, it seems some folks run into problems with the 70-200 and 1-series cameras. There's quite a banter over at Galbraith's board: http://www.robgalbraith.com/ubbthreads/showflat.php?Cat=&Number=248404&page=3&view=collap sed&sb=5&o=&fpart=1

[ssim]

I have the same setup that you are using and I have never had this happen to me. I've put about 1800 images through my MKII and nary a problem. I'd seriously suggest a call to Canon.

[CyberDyneSystems]

This same thing happened to me (of course at the worst possible time.. in the middle of a payed shoot)


And yes.. it is a documented pain in the ass!

Haven't read up on it since early June.. so I don't know if there is a fix yet.

Usually all you have to do is disconnect the lens and reconnect.. but in my case the lens would not "come back" untill I mounted it on another body (a 10D)

[Sketcher]

The other day I responded to a post here stating that I cleaned the contacts and my 10D/70-200 IS combo was good to go. Well, I've had the Err99 and Err01 a few times since. Reading up on Jim's reference to the link in Galbraith's forum and also a link referenced within that thread to a Sportshooter discussion it seems the solution has been.

1. Send lens to Canon; which is repaired and returned with notation regarding the IS assembly being replaced.

2. The problem is experienced irrespective of 10 series or 1 series bodies.

3. The problem is not limited to a specific build # or release of lenses (new and old 70-200 IS's have shown this problem).


That's what I got from all the reading anyway.

[CyberDyneSystems]

Hmm.. tahnks Sketcher.

The Solution had not been discovered last time I read up...

I essentially decided I would wait for a second occurance before taking action.

However.. at that point I assumed I'd lose my camera to get it fixed...

If all I need to lose for a period of time is the 70-200mm f/2.8.. then that will be an easier thing to part with.

Still,. I'll wait untill after the shows I want to shoot are passed... it'll be on the 20D anyways.

[G2Jim]

It's not your camera, it is definitely the lens. I recently had the same problem with my 300D and new 70-200 f/2.8L IS USM lens, and after doing some digging on the web also found several others with the same problem with that lens. Easily fixed by sending it to a Canon repair center where they apparently replace the IS gizmo, and those who had it done said no more trouble. That's where mine is right now! : ) Too bad though to pay so much $ for a lens and have that happen.

[digitalmono]

I'm with exactly the same problem as JX described and the same conditions (new equipment). It happened yesterday and I just came here to ask for advice before go to Canon and found this topic. But the strange thing is: never happened with my 300D.
Thank you guys. I'm going to Canon tomorrow.

[JX]

I called Canon Tech support. The he said to take a clean pencil eraser and gentle clean the contacts on the lens to remove the oxidation.

I am going to give it a try.

Thanks To All, for the replies to this post.
Jim

[TooManyHobbies]

I just got my Mark III yesturday and have lens problems. Every lens I have works but one. It works fine 800 ISO and below, but everytime I increase the ISO above that it gets the error. I've cleaned the contacts and it doesn't help. It's a brand new lens that works fine with other cameras. Of course it's an expensive lens - EF 85 f/1.2L II.

[cdifoto]

Why did you resurrect a 2 and a half year old thread?

[Pekka]

I just got my Mark III yesturday and have lens problems. Every lens I have works but one. It works fine 800 ISO and below, but everytime I increase the ISO above that it gets the error. I've cleaned the contacts and it doesn't help. It's a brand new lens that works fine with other cameras. Of course it's an expensive lens - EF 85 f/1.2L II.

Increasing ISO should not do anything else to the lens than open up aperture (in Tv mode). So your lens problem is most likely stuck aperture blades. Better take it to Canon.

[Andy_T]

Pekka, would the more correct term not be 'stopping down' or 'closing' aperture?
Don't want to nitpick, but found your statement a bit confusing when I read it the first time.

Anyway, stuck aperture blades should be easy to check ... just put the camera in AV mode, set aperture to something like f/2.8 and try to shoot an image. Do you also have another Canon EF camera you could check the lens with?

BTW ... I assume it is not that your shutter speed in AV mode would be too fast for the camera to handle the shot because of the increased sensitivity, right :wink:

Best regards,
Andy

[TooManyHobbies]

Why did you resurrect a 2 and a half year old thread?

It was the only thread that came up im my search that was close to my problem and I did get help.

[TooManyHobbies]

Increasing ISO should not do anything else to the lens than open up aperture (in Tv mode). So your lens problem is most likely stuck aperture blades. Better take it to Canon.

Thanks Pekka, that helped a lot. I was shooting test shots in P mode on the 1dM3 and the 20D and the H ISO's were not the same. I'll shot in M and see if that's the issue. Returning the lens is a lot more appealing to me then returning the camera.

[dennykyser]

I just got my Mark III yesturday and have lens problems. Every lens I have works but one. It works fine 800 ISO and below, but everytime I increase the ISO above that it gets the error. I've cleaned the contacts and it doesn't help. It's a brand new lens that works fine with other cameras. Of course it's an expensive lens - EF 85 f/1.2L II.

That is the only lens I have tried with mine and it works great, not sure what to suggest sorry.

[TooManyHobbies]

That was it Pekka! The camera stays; the lens goes back! Thanks.