Tiger direct RMA question

[TXLEBER]

I bought a refurb'd pc from Tiger Direct. On their website it specifically says "TigerDirect.com cannot accept returns of Gateway GM5478 Refurbished Intel Desktop Computer". I called anyways and explained my problems about the defective part. (A bad integrated NIC)

The lady at TD asked if I worked with Gateway and if they gave me a case #. I told her yes and they still couldn't help me. (Gateway did say that I could ship the PC back to them and they'd fix it..but that it'd be a 2-3 week process...I didn't tell her that) She then looked up my purchase/order # and said without any hesitation, "I'm sorry you're having problems with the computer, I'll get a return label sent to you so you can ship it back." I have the RMA label sitting in my inbox now.

My question is...is this for real???? That was too easy. I didn't have to fight for anything. Will they get the computer and then realize...ooops! Sorry we can't take the computer back per our policy. Or will I get a call sometime tomorrow morning saying...sorry buddy, we screwed up.....you're stuck!! Has anyone ever dealt w/ TD in a similar situation?

[Chet]

I have found Tiger Direct good on return issues. I don't think you will have any problems. I think they want you to have a working machine out of the box, and will honor a return if you receive it defective.

[Becca]

I've never had a problem with Tiger Direct. They seem to be a really upright company. Isn't it sad that when we do get good customer service we doubt that its real? Kind of a sad commentary on normal customer service!

[TXLEBER]

I had my boxing gloves on..ready for a fight :-) I'll be shipping this PC back in the morning. I'm just really skeptical about how this is going to turn out. I'm not sure if I should go out and get another PC...and then a couple days later get a call saying that they fixed the PC and we're shipping it back. Then I'll be stuck paying for two PC's.

[TXLEBER]

So I just got off the phone...I stupidly called TD back to make sure that my order was processed for a RETURN for my MONEY BACK....and not a return for a replacement. The customer service rep checked my account and said..yes sir, I see the return label has been emailed to you, everything is in order. Once we get the item back it takes 3-5 business days for the credit to be applied. I asked him 2 more times after that just to make sure....am I being a little paranoid..nah...I think I've just been screwed over a time or two, too many. :-)

[Tdragone]

Why not just buy a new nic for a few dollars?
Or are you concerned there's something else wrong with the PC?

[TXLEBER]

Why not just buy a new nic for a few dollars?
Or are you concerned there's something else wrong with the PC?

I almost resigned to this. But when I tried using the TV tuner and an error came up stating that I didn't have a tuner card installed, that was the last straw. I couldn't even load/install a USB network adapter driver. All of this could very well be human error, but it shouldn't even be an issue, even if it's a refurb'd pc.

The pc is in UPS's hands now on it's way back to TD. Hopefully I won't have any problems. I did get an email from TD this morning. It just said that my RMA request has been approved....I just hope this works out.

[TXLEBER]

Got my response from TD after shipping the pc back:

Dear EDWARD,

Please be advised that the following merchandise authorized for return under order no. Wxxxxxxx has been received and will be credited to your account. Allow 7 - 10 business days to view the credit on your account.

Regards,

TigerDirect.com