Brand new G9 last 1 day only then error occur

[loul]

i got my G9 on 16/Feb, first day i took few pictures (3 or 4?) with the MMC card which come with the camera.

second day, i use my 2G SD and took about 15 pictures, then the zoon lever never work any more

an error message says " lens err" restart camera"" lens get stuck there, after few seconds, press the power button then the lens can be get back to the camera.

tried few times, the lens working ok just switch on and off the camera, but the zoom function never work any more and if you press it the err msg keeping comeing out.

i bring it to the shop in no time, the rep and the shop manager says that i must dropped it,

---but i swear i didn't !!---

now they just asking Canon base to do an exam and will let me know the result.

I am really up sad because the camera just last one day and i might use it less than an hour

any one have the same issue and any recon?:o:o

[Kevan]

Two sides to every story.

I gotta remember that.

[steved110]

I would insist on a replacement. In the UK consumer rights are pretty strong, and few sellers here would create difficulties.

[Nickmard]

What else is the dealer going to think when you inspect the camera in the shop before you buy it , and its all fine. And then you bring back the camera with a buckled lens with scratch marks on it?????

Wait and see what canon say...

[jrobert]

What else is the dealer going to think when you inspect the camera in the shop before you buy it , and its all fine. And then you bring back the camera with a buckled lens with scratch marks on it?????
I must have missed all that in the original post....

[bobtodrick]

Me too...I don't see anything about buckling in the origianal post.
A few questions come to mind. Most shops (I work at one in Canada) have at least a 1 week (sometimes 2) return policy for defective goods out of the box, which this would qualify as.
The questions are:
-is it a reputable shop
-is the product gray market (if it is the dealer is going to eat the repair charge
so he wants to be sure it is not impact damage.
At the least, if all is up and up you've dealing with a shop that obviously does not care about repeat business...unfortunately what you get if you shop on price alone.

[Nickmard]

I was the dealer . :)

We will wait and see what has caused the damage. Canons Service department will be able to tell us this.
We do care about repeat Business and have dealt with Mr.X previously, however we need to be sure of what has happened.
The camera was not Grey market.

This item left the shop in mint condition and was inspected and even tested. It comes back with damage, of course we are going to have it inspected before we act.

Time will tell, I hope this ends well.

[bobtodrick]

Strange how no mention of physical damage was mentioned in the original post (assuming from the dealers post there was).
Got to admit...we now make it a policy at our store to check all cameras going out in front of the customers. We were getting a high rate of returns within a week or so with impact damage...always with the 'it was that way out of the box'.
Amazing co-incidence...as soon as we started checking the cameras the manufacturers all improved their quality control hahahahahaha

[thelightofsound]

this a the weirdest thread i've read on this forum. :drama

[Canon_Owner]

It´s a shame... good luck