Familiaphoto
22nd of February 2008 (Fri), 08:45
Hello All,
I wanted to share something I've found, just help other out if they encounter this.
I am a happy Zenfolio user but since upgrading to premium package I have not been able to create pricelists. When ever I hit save nothing would happen, it was very frustrating to say the least. While I could do the operation in Firefox I couldn't in IE, my browser of choice.
So I opened a support ticket with Zenfolio. These guys were fantastic. They stuck with me for over a month working on this issue. Try this setting, could you look at this, etc., etc. Never once did I hear "you are the only user experiencing this, it must be something with you PC." Not once did they defer responsibility. Well, last night the mystery was solved...
It ends up that if you have McAfee Virus scanner it uses a Phishing filter when you serf the net. Well then the IE add-on for this filter is enabled I can't save new pricelists in IE. When I disable it everything is fine. My issue is not officially resolved as this is still a problem, but I now know what it is and how to work around it if needed. Further Zenfolio is taking this to their engineers to see if they can controll/correct this in their coding/application.
The short message of this long post is if you are using McAfee and Zenfolio Premium you might see this issue and now you'll know what it is. Further you'll also know that the support folks at Zenfolio are fantastic and will stick with you no matter what.
Sorry for the long post and have a great one today.
I wanted to share something I've found, just help other out if they encounter this.
I am a happy Zenfolio user but since upgrading to premium package I have not been able to create pricelists. When ever I hit save nothing would happen, it was very frustrating to say the least. While I could do the operation in Firefox I couldn't in IE, my browser of choice.
So I opened a support ticket with Zenfolio. These guys were fantastic. They stuck with me for over a month working on this issue. Try this setting, could you look at this, etc., etc. Never once did I hear "you are the only user experiencing this, it must be something with you PC." Not once did they defer responsibility. Well, last night the mystery was solved...
It ends up that if you have McAfee Virus scanner it uses a Phishing filter when you serf the net. Well then the IE add-on for this filter is enabled I can't save new pricelists in IE. When I disable it everything is fine. My issue is not officially resolved as this is still a problem, but I now know what it is and how to work around it if needed. Further Zenfolio is taking this to their engineers to see if they can controll/correct this in their coding/application.
The short message of this long post is if you are using McAfee and Zenfolio Premium you might see this issue and now you'll know what it is. Further you'll also know that the support folks at Zenfolio are fantastic and will stick with you no matter what.
Sorry for the long post and have a great one today.