View Full Version : Problem!
1st of March 2008 (Sat), 17:31
Ok, so I had a 8 gig San Disk CF card go to the sh**er, and now I can not get ANY photos off of it. I called San Disk and they said they will get the photos that they can off of it since the home recovery software would not do it. Should I post a "News Release" to my customers explaining why the photos are not online, and give a time frame of when they will be online, or should I deal with them on a individual basis?
1st of March 2008 (Sat), 20:00
Be honest and upfront with your clients. Keep them posted as to what's going on. They're going to be upset enough if they don't get their photos. You don't want them more pissed by the way you handled it.
Oh... and don't use 8 gig cards for this very reason. I always recommend using cards that are small enough so that you're forced to spread the images to multiple cards. That way the loss of one card never results in the loss of the entire shoot.
1st of March 2008 (Sat), 20:01
Don't tell your customers why, it'll just stress them and leave them upset. I would just tell them "I expect to have your images ready on approximately (insert date here)". If they ask why you're probably better telling them the truth, that there was a technical issue and your working with a supplier to fix the problem.
I use 8GB and 4GB cards, i've never had an issue. I shoot with two cameras and I shoot both situations with both so in the unlikely event the worst happens i'm covered.
1st of March 2008 (Sat), 20:02
I just clicked on your web site. It looks like you just sell photos that you shot on spec and that you don't actually have a paying client until after the fact. If that's the case, no need to say anything. No one has paid for anything so you don't really owe anyone anything. They can wait.
1st of March 2008 (Sat), 20:15
Well, I told potential customers that they would be up by a date already, and have gotten emails asking where they are because I have already exceeded that date. I also have a high school athletic director who is awaiting the release as well. I might just send out a mass email to customers that I have on file, and tell the same to new ones if they contact me about them.
1st of March 2008 (Sat), 20:43
Don't send out a mass email! Why advertise your problems? That reminds me of the episode of The Office where the boss called a press conference to announce a major problem that the company had even though no one knew about the problem. (It was funny.)
Just tell everyone who asks that there is a technical issue with the images that you are working to resolve. Let them know the date by which you expect to have the issue resolved and thank them for their patience.
2nd of March 2008 (Sun), 08:51
Simple to fix.
You need a copy of BadCopy Pro. I only needed it one time and it recovered the files when NOTHING ELSE WOULD (and I tried everything else too).....
I suggest you get it ASAP.
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