thank you Canon !

[mikeg]

Hi guys,

I just wanted to let you know that yesterday I just received back my 70-200 F/2.8 IS from repair.

After.......... 5,5 months !!! :shock: :shock:

Thanks canon for such a fast service ! :evil:


MikeG

[Sam North]

If only the service matched the hype...

:(

[roanjohn]

:shock: :shock:

5.5 MONTHS!!! That hella long!!!

RO1

[Transfix]

I turned around my 24-70 2.8 L in 1 week with CPS.

If you have the requirements to join CPS I'd do it.

[commando]

What's CPS?

[Transfix]

Canon Professional Services

[commando]

In case anyone else wonders what the requirements to join are, it seems you need to be a professional photographer who makes the majority of their income thru photography, and operates thru a registered business.

[blinking8s]

what about a photography student....hell its my degree, they could cut me some slack while im broke and still in school :lol:

[chops]

Man, that sucks!

We've sent lots of lenses to Canon before, and the most any of them took was about 2 months.

Did you send it in yourself or did you take it to your local Canon retailer to have them send it off?

[ScottE]

I don't know how may people I have talked to that have bought a Sigma or Tamron to use while they waited for their Canon lens to be repaired. I guess Canon has to do something to help the other guys.

[c0ntr0lz]

so you're saying if we have to send in our cameras that we should just buy another to take it's place for a while?

[ScottE]

so you're saying if we have to send in our cameras that we should just buy another to take it's place for a while?

If they are going to keep your camera for 5.5 months and you need to take pictures do you have any choice? Rent, I guess.

Personally, I would just blow the dust off my old film camera. :roll:

[mikeg]

Man, that sucks!

We've sent lots of lenses to Canon before, and the most any of them took was about 2 months.

Did you send it in yourself or did you take it to your local Canon retailer to have them send it off?

I sent it through a local canon retailer. The shopkeeper is a friend of mine.
He sent my lens on May the 25th. It arrived at the canon repair center on June the 18th (yes more than 3 weeks :? thanks to canon's transporter ) I saw a sheet of paper mentioning that arrival date at canon repair center.
My local retailer got the estimate on July the 9th. OK I took one week to decide whether I wanted to repair or not.
The repair cost was a little more than $1000. :shock:
(a brand new one costs >$2k here)
After a month still no news from the Canon repair center. So I decided to give them a call. As I'm not a pro, I couldn't have access to CPS and thus have a temporary lens.
After that, my local retailer decided to call another person from canon to try to have a temporary lens explaining that my lens was at canon since may the 25th. Finally, that person decided to lend me a (crappy) 70-200 non IS durnig the period of repair. So I had to go to the Canon professionnal center to get a temporary lens...
And on november the 8th I finally got my baby back :lol:

[chops]

Hmm.... I wonder if being in Belgium had something to do with it?! Well, at least you have it back now. :wink:

[mikeg]

Hmm.... I wonder if being in Belgium had something to do with it?! Well, at least you have it back now. :wink:

It was sent to the Netherlands for repair