LENS Error Message - Canon Powershot Pro1

[sfarson]

Everyone,


Saw a herd of Elk far away and had the Pro1 with me. Zoomed as far as I could to get a pic. Took the pic, and then the lens wouldn't retract when trying to "un zoom". Turning the camera off and on a couple of times brought it back fully retracted, but now the camera gives me a "LENS" error message when I turn it on, and I hear a slight clicking sound. Then it turns off. I'm stuck. According to the manual, the "LENS" error message says I'm holding the lens when turning it on. Not the case. Anything I can do before I go through the hassle and wait of sending it to Canon USA?

Thanks much,

Steve

[marie]

Everyone,


Saw a herd of Elk far away and had the Pro1 with me. Zoomed as far as I could to get a pic. Took the pic, and then the lens wouldn't retract when trying to "un zoom". Turning the camera off and on a couple of times brought it back fully retracted, but now the camera gives me a "LENS" error message when I turn it on, and I hear a slight clicking sound. Then it turns off. I'm stuck. According to the manual, the "LENS" error message says I'm holding the lens when turning it on. Not the case. Anything I can do before I go through the hassle and wait of sending it to Canon USA?

Thanks much,

Steve



Steve, take the batteries out, leave for a while and try again
it's probably a software problem as you may have given the camera too many commands altogether

anyway just try . nothing to lose


good luck

[sfarson]

Marie...

Thanks! You were close. The battery ran out of juice but i couldn't see this with the LENS error message. Called Canon and they suggested recharging the battery before sending it in. This was it! I'm kinda embarassed by all this but happy it is working. Thanks again.

Steve

[Andy_T]

Hi Steve,

welcome to the forum 8)

Good to hear it turned out well.

Best regards,
Andy

[marie]

Marie...

Thanks! You were close. The battery ran out of juice but i couldn't see this with the LENS error message. Called Canon and they suggested recharging the battery before sending it in. This was it! I'm kinda embarassed by all this but happy it is working. Thanks again.

Steve


thanks Steve

I really was thrilled to hear you got it fixed up ok

no need to be embarassed.
things happen us all , all the time.

our hearts can drop if anything (seemly) goes 'wrong'
( with such expensive equipment especially)

thanks
8)