Photoshop CS won't open CR2 format files [Archive] - Canon Digital Photography Forums

emilbev

18th of November 2004 (Thu), 14:54

Hi everyone, just got my new 20d and shot some pics using Raw format. I tried to open the raw files using Photshop CS and the pgm said that it cannot reccognize this format. Is there a work around for this or do I have to use the Canon supplied conversion pgm. I like to download my camera files using a card reader and then copy them into Photoshop CS for conversion.
Thanks Emil

tommykjensen

18th of November 2004 (Thu), 15:07

You need to download the latest version of camera raw from Adobe's website.

Don't be fooled by the fact that Adobe does not mention 20D as suported, 20 really is supported in the latest version.

kiwimichael

18th of November 2004 (Thu), 15:17

Hi

Tommy beat me to it. I too have just received my 20D. I have just downloaded the camera raw 2.3 update from adobe (http://www.adobe.com/support/downloads/main.html) and it indeed works fine even tho the 20D is not listed. The 20D uses the CR2 format which is the same as the 1D Mark II.

Michael

evilenglishman

18th of November 2004 (Thu), 15:50

The 20D is "un-officially" supported. It will open .cr2 files because the plug in supports the 1D Mk2.
All my images are green as the latest version seems to have some problem with white balance settings.

emilbev

18th of November 2004 (Thu), 16:48

Thank you to all who helped me. I just downloaded the Raw 2.3 version from Adobe and it converts the raw images fine. I just love this forum because of the users fast response.
Emil

Adam Hicks

18th of November 2004 (Thu), 17:12

While you're at it find the free plug in for windows that allows you to browse RAW files from windows folders, very handy!

Adam

funkydrummer71

1st of February 2006 (Wed), 15:24

grannisphoto

19th of February 2006 (Sun), 12:19

Ihave downloaded the raw update from the photoshop site, but I somehow did not have the CS2 or File Formas folders in my library, as they said would be there. I went ahead and put them in and put the plug in where they said, but it still says that the file (CR2) is the incorrect format. Any thoughts on what I can do?

JumpJtfp

19th of February 2006 (Sun), 13:21

Hello all,
I have recently purchased a 20D and I have Photoshop CS and I have installed the 2.4 update for camera raw. It will not recognise CR2 files. I have also tried 2.3 update as well, same problem. Anyone else have a similar problem?
Cheers

Did you replace the "Camera Raw.8BI" with the updated version? Once downloaded, you have to replace the old Camera Raw.8BI with the updated version. To do this, go to C:\Program Files\Adobe\Photoshp CS\Plugins\File Extensions and move the old file somewhere safe, then copy and paste the new file into that folder. Just make sure you don't delete the original file in case you need to restore it at some point.

Hope that helps.

stormyguy

22nd of February 2006 (Wed), 18:10

I had started another thread here http://photography-on-the.net/forum/showthread.php?t=140777 but now have found this one which seems to cover the problems I'm having too - namely Photoshop CS won't recognise my CR2 files. Sorry for the cross-posting.....

Does someone have the fix for this - I can't get the Camera Raw 2.x updates mentioned above - the latest version is 3.3 and Adobe's site says this is not compatible with CS ??

I see "Bridge" mentioned but can find no reference to this in my copy of CS either. I do note there is a download for this on the Adobe site (ver 1.0.3) but I don't know if this is necessary either?

Perhaps someone who is succesfuly manipulating 20D CR2 files in CS could explain the correct procedure to make this work - i.e. which versions of which files we need to have and where they should be stored??

I am using a Mac (OSX 10.3.9) if this makes any difference.

Thanks, as always, in advance
Danny

DavidW

22nd of February 2006 (Wed), 19:35

As I mentioned in the other thread, install Camera Raw 2.4. Mentioning CS2 got you a CS2 specific answer.

David

stormyguy

23rd of February 2006 (Thu), 02:25

David

Mea Culpa! Thank you again for the pointer there - I was having a 'stress' :) .

I managed to find the page where Adobe archived all the older releises and 2.4 has now been obtained, popped into the right folder and I'm all RAW equipped.

If anyone else needs it the page is http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Macintosh

DavidW

23rd of February 2006 (Thu), 08:11

Obviously that is the Mac page - but I'm glad you got it working! The problem comes when a Photoshop CS user has a 350D; Camera Raw 2 isn't likely to be updated beyond 2.4. The only work-round there is to use a modern DNG converter to convert the 350D RAW file to DNG, then open the DNG in Photoshop CS using Camera Raw 2.4.

Camera Raw 3 is one of the significant improvements in Photoshop CS2; it has quite a few more features than Camera Raw 2.

David

johnnyguitar

28th of April 2006 (Fri), 08:55

Can anyone confirm if the RAW plugin works with CR2 files from a 30D ?
I've downloaded several versions and tried installing in CS2 and photoshop 7.0 - none of them seem to want to open my RAW files.
greatly appreciate any help !

Johnny

DavidW

28th of April 2006 (Fri), 09:41

There's no released version of Adobe Camera Raw that works with 30D CR2 files.

There is an unofficial hack for Adobe Camera Raw 3.3 (for CS2) that allows it to open 30D CR2 files in many cases, but it's reported to malfunction sometimes.

David

Mediasoldier

28th of April 2006 (Fri), 15:31

God damnit. I have Adobe Photoshop CS and a Digital Rebel XT (350D)

So I download a 3rd party program to convert to CS recognized DNG?

DavidW

28th of April 2006 (Fri), 19:14

Many people find the DNG Converter from the Camera Raw and DNG Converter 3.3 bundle works just fine.

Obviously you can't make any use of Camera Raw 3.3 - that's for CS2 only - but you can use the DNG Converter to make DNG files out of your 350D .CR2 files. Hopefully the resulting files will work with Camera Raw 2.4 under Photoshop CS.

David

billdakelski

8th of May 2006 (Mon), 13:01

I have Adobe Photoshop CS and a Digital Rebel XT (350D)

So I download a 3rd party program to convert to CS recognized DNG?

I have the same problem and DNG converter (v2.4) does not appear to recognize .cr2 files

is there any other way to do it?

DavidW

8th of May 2006 (Mon), 13:10

You need a recent version of DNG Converter that understands the 350D; DNG Converter has the same camera compatibility as the corresponding version of Camera Raw, and Camera Raw 2.4 doesn't understand 350D RAW files. You may as well use DNG Converter 3.4, which has just been released.

What you do is download Camera Raw and DNG Converter 3.4 - which I know is listed for Photoshop CS2. Ignore Camera Raw 3.4 - you can't use it as you don't have a compatible version of Photoshop. DNG Converter 3.4 is a standalone application and doesn't require Photoshop.

Use DNG Converter 3.4 to convert your 350D RAW files into DNG, then use Camera Raw 2.4 in Photoshop CS to load the DNG files into Photoshop CS.

David

billdakelski

8th of May 2006 (Mon), 13:21

Great response!!
thanks, I will try that right now.

billdakelski

8th of May 2006 (Mon), 13:35

Like a charm!!!!!
Thanks a ton, now I don't have to use the jpgs.

LisaLA

9th of May 2006 (Tue), 01:31

Im having the same problem but on a 5d - However, last week I shot raw and it recognised them perfectly but they were not cr2 files, 'just camera raw'. Yesterday's shoot had the file extension cr2 on each shot. What's the deal with the 5d (using bridge, CS2 for processing)
Thanks

DavidW

9th of May 2006 (Tue), 07:04

CS2 should work fine with a 5D. Update to Camera Raw 3.4 to ensure you have a 5D capable version of Camera Raw installed, and make sure you put it in the right place according to the instructions. Under CS2, Camera Raw should not go in the Photoshop program folder (if you have a copy there, delete it).

David

dziuggy

3rd of March 2007 (Sat), 18:32

While you're at it find the free plug in for windows that allows you to browse RAW files from windows folders, very handy!

Adam

do you know where to find this?

thanks

michelle loren

8th of September 2009 (Tue), 14:18

Hello I just joined this forum site because I am experiencing similar problems.
I own a canon 40d and when I shoot in raw I can not open my images under CS2 or bridge. Is there a way I can fix this?

And just for clarification-- is cr2 any different from .xmp files?

CBokeh

8th of September 2009 (Tue), 14:33

Michelle, go here (http://www.adobe.com/products/dng/), on the right side of the page, under DOWNLOADS will be a link for Windows and Mac OS, pick yours. Install the converter and run it, PS will be able to "see" the converted files.

Pete

8th of September 2009 (Tue), 14:38

And just for clarification-- is cr2 any different from .xmp files?

cr2 files are your raw files (large files).

xmp files (small files) hold your adjustments to the associated cr2 files (you'll see the first part of the file name is the same).

Basically, you're not editing the raw files, all you're doing is creating instructions for adjustments to the file that will be performed when you load the raw file into Photoshop.

michelle loren

8th of September 2009 (Tue), 15:11

Thanks Pete for the clear up! I get it now :)
Cbokeh- I installed the 5.4 version for windows, and sadly I got nothing still.

CBokeh

8th of September 2009 (Tue), 15:16

Did you run the conversion? You have to point the program to the CR2 files and indicate where you want the new DNG files and then use PS to open the DNG files you just made.

tonylong

8th of September 2009 (Tue), 15:18

Michelle,

Welcome to the forum!

When you say you "got nothing" from the DNG converter, what do you mean? Were you able to convert your files to DNG but still not able to open them in CS2?

Besides using DNG, an alternative for doing your RAW files is to use the Canon DPP software, which is a capable Raw processor, then saving and opening a tiff file in Photoshop when needed. Of course, Lightroom is also a top-of-the-line app built around the latest Adobe Raw processor.

michelle loren

8th of September 2009 (Tue), 15:32

CBokeh- Aw how on earth do I do that? I'm a bit out of my league when it comes to directing the files (there are a bunch!) to the right area.

tonylong- Thanks for the welcome! I downloaded the 5.4 version, thanks to CBokeh, and as soon as it finished downloading I opened the file where it took me to the whole process of installation but after that I ran CS2 again and the same message popped up about it not being the right document to open :( I have to insert files to their proper places I believe, and I am a bit lost as to how to do so.

I've heard of lightroom! I'll admit that the whole tiff thing is a bit tedious, but I love my results. I'll give lightroom a try some day. How do you like it?

CBokeh

8th of September 2009 (Tue), 15:44

You have only installed the program, you need to open the DNG program (Start menu>Abobe>DNG Converter) and then select the folder where your CR2 files are (this way you'll batch convert all of your images), then move down the steps of this simple program and then press Convert. It will not take too long to convert the files. After the conversion, open PS and go to where the new DNG files are.

Tony makes a great point, if you have the Canon DPP program installed, you can use that instead of PS. Many feel that DPP does a better RAW conversion of Canon files than PS.

michelle loren

8th of September 2009 (Tue), 22:36

Okay I got it to convert and I have .dng files!
But now for some reason they wont show up as images under cs2 or bridge.
Am I able to do post processing with dng files?
Ah, sorry if I'm a bother in advance!

CBokeh

9th of September 2009 (Wed), 10:05

Open the DNGs in Photoshop and see what happens. Don't be afraid, nothing will blow up!

michelle loren

9th of September 2009 (Wed), 13:46

haha I did. Honestly I did & I got the same message saying that it wasn't the right kind of document. Thanks for your help anyways though!

René Damkot

9th of September 2009 (Wed), 15:08

You did install everything in the right place? Double check.

You installed only the DNG converter and not ACR 5.2 (Since that won't work with your version PS)
Latest version for PSCS2 is ACR 3.7

ACR FAQ (http://photography-on-the.net/forum/showthread.php?t=244018)

CBokeh

9th of September 2009 (Wed), 15:09

Michelle, did you try to go through the Open dialogue box rather than Bridge?

CBokeh

9th of September 2009 (Wed), 15:11

Rene, Michelle said she followed my link and downloaded that, which was to DNG.

René Damkot

9th of September 2009 (Wed), 15:15

Double checking since, if all were done well, it'd work: I can open DNG files from my 1DMk3 in PSCS2 without any trouble... (Apart from the fact that ACR 3.7 gives crappy colors that is ;))

michelle loren

11th of September 2009 (Fri), 12:08

Michelle, did you try to go through the Open dialogue box rather than Bridge?

You mean file > open > then select the dng file?
I did. And I tried opening under bridge as well, and that didn't work out either.
It converted and everything but I'm still incapable of opening the image.

CBokeh

11th of September 2009 (Fri), 16:41

Hmm, that's odd. OK, let's try this. Here's the Adobe update page (http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows), scroll down to the CS download area and download and install the update for the Camera Raw plugin inside PS. You just installed a newer DNG converter, so you don't need that one. Let us know what happens.

michelle loren

11th of September 2009 (Fri), 17:28

Okay I downloaded the CS2 camera raw 3.7 update (just camera raw) unzipped, and I now have a .8bi file that needs to go somewhere. I'm not sure as to which folder it goes to
under Adobe.

CBokeh

11th of September 2009 (Fri), 19:03

Go to the Photoshop CS Plug-Ins-folder. The RAW plug-in goes in the folder Plug-Ins/File Formats

michelle loren

11th of September 2009 (Fri), 20:13

I placed it in that file and still couldn't open it :(
All hope seems lost for me! I think I need geek squad on my side.

CBokeh

11th of September 2009 (Fri), 20:41

I don't know what else to suggest to you. If you have the software CD that came with your camera, you can use DPP. If you don't have that CD, you can call Canon about a replacement CD Or, you can download a trial version of Lightroom,

René Damkot

12th of September 2009 (Sat), 07:17

I'm not sure as to which folder it goes to

Just to double-double check: PSCS2, right?

Go here (http://www.adobe.com/support/downloads/detail.jsp?ftpID=3587), and follow the instructions exactly.

It should go here: Program Files/Common Files/Adobe/Plug-Ins/CS2/File Formats

michelle loren

12th of September 2009 (Sat), 12:10

Yep PSCS2. If all else fails I'll ask for Lightroom for Christmas haha
But I'll try out the instructions now and see how that works out.

gygeek

13th of September 2009 (Sun), 09:51

I have the same problem, or had the same problem. I use CS3 and finally pieced something together that worked. There is a way to get PS to open the CR2 files without conversion, or install a plugin so it is automatic. I had to install an application as well as replace the Camera Raw.8bi file with an older version It has been a while since I worked it out and I saved the files, but I'm not sure which version I used.

There is a program that needs to be run first, it is called CameraProfiles.exe. It comes in a zip file, downloaded from Adobe, Camera_Raw_5_2.zip. Then the Camera Raw.8bi file in the Program Files\Adobe\Adobe Photoshop CS3\Plug-Ins\File Formats should be replaced with another version of the 8bi, an older version. I cannot remember which version of this file I used, but I'm pretty sure the 5.2 did not work. I kept downloading different versions and copying it over to the above directory until PS would open my CR2 files.

René Damkot

13th of September 2009 (Sun), 13:29

I have the same problem, or had the same problem. I use CS3 and finally pieced something together that worked. There is a way to get PS to open the CR2 files without conversion,

Just to be sure: What camera are we talking about?

As far as I know, there is no way to get PSCS3 to open 5DMk2 CR2 files for instance. Unless you convert to DNG. It will open 40D or 50D CR2 files however.

PSCS2 will not. You will need to go the DNG route then.

http://photography-on-the.net/forum/showpost.php?p=6962746&postcount=5

I'd love to be wrong, but I doubt that I am.

gygeek

13th of September 2009 (Sun), 15:16

I have a Rebel XSi and run Photoshop CS3 on Vista. When the CR2 file opens, the Camera Raw version comes up as 4.4.1.

It does not open into Photoshop directly, but in another window that allows for manipulation before opening the image into Photoshop proper with a CR2 extension.

René Damkot

13th of September 2009 (Sun), 15:21

Yeah, that's exactly as it normally should be :lol:

PSCS3 supports the XSi. The CR2 file will open in ACR.

Update to ACR 4.6 though. It's better then 4.4, since it supports DNG profiles.

michelle loren

14th of September 2009 (Mon), 19:16

Just to double-double check: PSCS2, right?

Go here (http://www.adobe.com/support/downloads/detail.jsp?ftpID=3587), and follow the instructions exactly.

It should go here: Program Files/Common Files/Adobe/Plug-Ins/CS2/File Formats

IT WORKED! THANK YOU SOOO MUCH!
I can finally mess with these bad boys now!
Thanks a bunch!

CBokeh

14th of September 2009 (Mon), 20:09

Good job, Rene!

michelle loren

14th of September 2009 (Mon), 20:54

And you too CBokeh :)

René Damkot

15th of September 2009 (Tue), 07:08

Glad you got it sorted :)

letmar

18th of November 2009 (Wed), 07:09

ChasP505

18th of November 2009 (Wed), 07:34

hi, i dont wanna bother u too much with this, but... i just bought my first pro cam its a canon 500d, and my photoshop CS3 is not opening the RAW files... tried already downloading the camera raw 2.4 from the adobe site, but when i double click in it to install it photoshop tells me it doesn't support the file :(

The 500D is too new a model to be supported by CS3. Adobe Camera Raw (ACR) support for the 500D was added with version 5.4. The highest version that works with CS3 is 4.6 (http://www.adobe.com/support/downloads/detail.jsp?ftpID=4034) . You'll have to download the DNG converter from Adobe or else use the DPP software that came with your camera to adjust and/or convert CR2 Raw files.

I'm confused about the "camera raw 2.4"... CS4 is currently using ACR version 5.5.

tzalman

18th of November 2009 (Wed), 07:37

ACR 2.4 isn't going to do it. It dates from years before the 500D existed. To support the 500D you will need ACR 5 and to support ACR 5 you will need PSCS4. So you have the following alternatives:
Upgrade to PSCS4.
Download the free DNG Converter from Adobe, convert all your RAWs to .dng and then open them in the ACR you have.
Use the DPP software you received with the camera.
Buy Lightroom or another third party converter.

ChasP505

18th of November 2009 (Wed), 07:51

I don't know about anyone else, but my CS3 install at work updated my ACR version to 4.6 automatically. I just used the Update menu selection. My CS4 install on my home PC works the same way. Maybe it's because I'm running full Adobe suites, not standalone Photoshop installations.

ZeissLensFan

10th of January 2010 (Sun), 14:00

Got an 5D mkII, and PS CS3 extended on Mac OS 10.6.2 on a new intel quad core MacPro. Adobe Raw 4.6.0.30, DNG converter 4.6.0.30 [latest to work on CS3]. The problem is that the DNG converter cannot read the CR2 files. In the "Conversion status" window, Status is "There was an error parsing the file". According to the Adobe site the 5d mkII is supported by ACR (from 4.6 page, it links, thought to the 5.6 supported camera page, and 5d mkII was only added with ACR 5.2. I assume the the DNG converter is supposed to enable older ACR versions to read newer camera files, so that should not be an issue). Tried to re-download the RAWs, no success. The files open fine in DPP, but I don't see an option of converting CR2 to DNG in DPP (just 16 bit tiff as the best alternative).

Any advice? Thanks!

D Thompson

10th of January 2010 (Sun), 14:10

DNG converter 4.6.0.30 [latest to work on CS3]. Any advice? Thanks!
Download the DNGv5.6 for Mac (http://www.adobe.com/support/downloads/detail.jsp?ftpID=4619) and follow the instructions. The DNG converter is a separate program and you need at least v5.2 for the 5DMkII. Once you run them thru the converter you should be able to use the dng's in CS3.

ZeissLensFan

10th of January 2010 (Sun), 14:12

Just figured it. Download the HIGH converter (converter 5.6) and it will downconvert to ACR 4.6 DNG files. Sorry for the bother.

unique one

1st of May 2010 (Sat), 18:18

What if I have a Canon Rebel T1i and it won't open CR2 files in Photoshop CS3? It says it's not the right kind of document.

sandpiper

1st of May 2010 (Sat), 18:39

What if I have a Canon Rebel T1i and it won't open CR2 files in Photoshop CS3? It says it's not the right kind of document.

If the camera is a model that came out after your version of PS, or your latest update to it, then PS won't recognise the files. each camera model has its own version of RAW so Adobe won't have been able to add it to the software.

CS3 is getting on a bit now and your camera is a fairly new model (? - sorry don't know the US designations, they are 500d, 550d etc over here) which could be an issue. Adobe stop supporting older versions when a new PS comes out, so updates to CS3 would cease after CS4 came out.

If the latest ACR that CS3 will accept doesn't cover your camera, you will need to update to CS4 or CS5, or use other software to convert your RAWS. That can be Canon DPP or Adobes DNG converter if you don't want to spend any money.

unique one

1st of May 2010 (Sat), 19:17

If the camera is a model that came out after your version of PS, or your latest update to it, then PS won't recognise the files. each camera model has its own version of RAW so Adobe won't have been able to add it to the software.

CS3 is getting on a bit now and your camera is a fairly new model (? - sorry don't know the US designations, they are 500d, 550d etc over here) which could be an issue. Adobe stop supporting older versions when a new PS comes out, so updates to CS3 would cease after CS4 came out.

If the latest ACR that CS3 will accept doesn't cover your camera, you will need to update to CS4 or CS5, or use other software to convert your RAWS. That can be Canon DPP or Adobes DNG converter if you don't want to spend any money.

Throws up two thumbs*
Thanks, that helps me out a ton!
Looks like I will look into the DNG converter

tonylong

1st of May 2010 (Sat), 19:23

What if I have a Canon Rebel T1i and it won't open CR2 files in Photoshop CS3? It says it's not the right kind of document.

Heh! Did you read this thread? Go back and read it and you will get all the answers you want!

Basically you have four choices for Raw files from newer cameras: update to a newer version of Photoshop CS, use the Canon DPP Raw converter (a very good choice), use a third-party Raw converter (Lightroom, Capture One, etc) or use the Adobe DNG converter (free) that will make your Raw file "readable" by older Raw processors like CS3.

unique one

2nd of May 2010 (Sun), 00:12

Heh! Did you read this thread? Go back and read it and you will get all the answers you want!

Basically you have four choices for Raw files from newer cameras: update to a newer version of Photoshop CS, use the Canon DPP Raw converter (a very good choice), use a third-party Raw converter (Lightroom, Capture One, etc) or use the Adobe DNG converter (free) that will make your Raw file "readable" by older Raw processors like CS3.

yeah I read a few posts earlier, but didn't get any info with a T1i and CS3.
I was about to go through it again right now, but doesn't look like I have too lol.
Thanks!

tonylong

2nd of May 2010 (Sun), 00:35

yeah I read a few posts earlier, but didn't get any info with a T1i and CS3.
I was about to go through it again right now, but doesn't look like I have too lol.
Thanks!

Yeah, it is a repeating scenario for every new camera and for every older version of software:)! In fact, people are already asking because the brand new release of CS5 does not yet have the update for the T2i so the pattern continues:)!

Billiem

16th of September 2010 (Thu), 07:30

Hi there, I had the same problem trying to open up CR2 using an older verson of Photoshop CS. I followed all the instructions but still seem to be getting the same old message... "Could not complete your request because it is not the right kind of document"...

Desparately need to fix this problem. If anybody can help, I'd greatly appreciate it.

Cheers, Billie

tonylong

16th of September 2010 (Thu), 07:41

Billie, what version of Photoshop CS do you have, and what camera are you shooting with?

Billiem

16th of September 2010 (Thu), 17:10

Hello Tony,

Thank for you very quick reply.

A potential client has asked me to retouching some photo's but not sure which camera they are using. I'm currently using the first Photoshop CS before it became CS1.

Thanks,
Billie

tonylong

16th of September 2010 (Thu), 21:35

Well Billie, the likely problem is that you are trying to open a Raw file from a Canon camera that is newer than your older version of Photoshop and Camera Raw can support -- this is common -- Adobe provides updated support for new cameras for a limited time, and then they move on.

You have a few options:

Of course you could update Photoshop, but you need to do a cost-benefit analysis as to whether if would be worth it:)!

Another option is to download the free Adobe DNG converter -- a DNG file format is a "wrapper" for Raw files that enables older versions of Camera Raw to open and process them. I'm not sure about Camera Raw previous to CS1, though. You could find info by doing a Google search for "Adobe DNG converter" and see if you can dig up some pertinent info...

A third approach that may be better than the above two is to install the Canon Raw processing software Digital Photo Professional (DPP) by going to the Canon site and navigating to the software support for a newer camera (such as the 7D). This will ensure that you can process Raw files from the many Canon cameras except for the very newest (the software is not released yet).

The problem here is that the Canon site offers "upgrades" to software that has been previously installed (it looks for "evidence") and if you don't have a Canon disk or previous installation you are faced with workarounds. You haven't said, but do you own a Canon camera?

There is a site with some helpful info for people who don't have the Canon software:

http://www.northlight-images.co.uk/article_pages/install_canon_software.html

Of course, there is other Raw processing software available, Lightroom and Capture1 being a couple. You seem to be faced with a challenge that will take some thought to address!

Billiem

17th of September 2010 (Fri), 22:32

Hello Tony,

Thank you so much for putting in the time to answer my question, it's very much appreciated.

Regarding whether I own a Canon camera, no I don't at this stage. So it's a bit of a problem with updating old software. So I may have to bite the bullet and purchase later Photoshop software. It's a shame because everything else is working fine.

Another option is to download the free Adobe DNG converter -- a DNG file format is a "wrapper" for Raw files that enables older versions of Camera Raw to open and process them. I'm not sure about Camera Raw previous to CS1, though. You could find info by doing a Google search for "Adobe DNG converter" and see if you can dig up some pertinent info...

I will look into Adobe DNG Converter and see if I have any luck. And Lightroom and Capture1 too... Fingers crossed. ;)

Many Thanks,
Billie :)

tonylong

17th of September 2010 (Fri), 22:42

Lightroom and Capture 1 should definitely do the trick, in fact you can download free trials of PS and LR and see if they do the trick -- maybe something will be worth hanging onto!

Billiem

19th of September 2010 (Sun), 19:52

Thanks so much Tony. I'll give it a try!

Cheers, Billie :)

KRUSH

19th of September 2010 (Sun), 21:26

Here we go, I've got a dilemma (kinda the same) as well.

1Ds Mk III Firmware 1.1.2
Photoshop CS5
ACR Version 6.2 (latest)
Adobe Photo Downloader

I also get the message that "Could not complete your request because it is not the right kind of file/document"...

Here's the twist. I took the CF card out of the 1Ds Mk III and put it in a 40D and attempted the download of the photos taken with the 1Ds Mk III.
Success!! I downloaded the .CR2 files taken with the 1Ds Mk III.

If the files are of the wrong type they wouldn't be able to be read through any camera body or reader.

Why wouldn't CS5 & ACR download the photos from the 1Ds Mk III? Can someone assist me with this problem. I am stumped. Does the 1Ds Mk III need a firmware update or something? I have the latest ACR & CS5.

tonylong

19th of September 2010 (Sun), 22:54

KRUSH

20th of September 2010 (Mon), 09:30

CS5 should be able to open a 1Ds3 file with no problem -- in fact CS3 can open my 1D3 files just fine and I'd imagine the same would go for the 1Ds3.

So, something else must be going on. Have you opened the card in a card reader and checked as to whether there is any strange file on there? Honestly, I can't think of any reason why it would hang. Do you have the proper version of Downloader? I would imagine it would have installed automatically with CS5, I'm just swatting at flies here.

Do you open your files via Adobe Bridge? And is that where you got your ACR version number, and where the error is coming up? Or is the error happening when you download?

I used my 40D as a card reader this time. I would say that I have the proper version of the Adobe Photo Downloader because the files uploaded when the card was placed in the 40D. It's the version that came with Photoshop Elements 6.

I haven't tried opening files using Adobe Bridge, but I will give it a shot. My ACR version number came from CS5. The error is coming up when using Adobe Photo Downloader with the 1Ds Mk III.

The conclusion that I came to is that maybe my Adobe Photo Downloader doesn't recognize the 1Ds Mk III. My next steps will be to use Bridge or something else to download .CR2 files. I don't think DPP will be an option because when I tried it, it too gave me a problem. I'll have to try again though just to be sure.

René Damkot

20th of September 2010 (Mon), 10:11

Why not get a proper card reader?
Faster and safer.

KRUSH

20th of September 2010 (Mon), 13:16

Why not get a proper card reader?
Faster and safer.

Looks like that's what I'm gonna do. At least this way I don't have to worry about trying to hook the camera up all the time.

D Thompson

20th of September 2010 (Mon), 16:51

I haven't tried opening files using Adobe Bridge, but I will give it a shot. My ACR version number came from CS5. The error is coming up when using Adobe Photo Downloader with the 1Ds Mk III.

The conclusion that I came to is that maybe my Adobe Photo Downloader doesn't recognize the 1Ds Mk III. My next steps will be to use Bridge or something else to download .CR2 files. I don't think DPP will be an option because when I tried it, it too gave me a problem. I'll have to try again though just to be sure.
Anyway, I too suggest using a card reader. I always get my images from Bridge - File/Get Photos from Camera. It will then bring up another screen where you select the source. From there you can select a custom name folder, rename the files, convert to dng, and a few other things. Highly recommend you check it out.

KRUSH

20th of September 2010 (Mon), 19:16

Anyway, I too suggest using a card reader. I always get my images from Bridge - File/Get Photos from Camera. It will then bring up another screen where you select the source. From there you can select a custom name folder, rename the files, convert to dng, and a few other things. Highly recommend you check it out.

What card reader would you recommend?