B&H Photo????

[Docsknotinn]

Wow. Is this for real? I have to wonder if this Henry Posner guy isn't a fake. It's hard to believe they would treat customers like this. :confused:


http://www.fredmiranda.com/forum/topic/633692

[cosworth]

He's not fake. And it's a religious holiday that people shouldn't complain about.

[rachelsne]

It is the reason I went with adorama instead of Band H, i much prefer the b and H website, but I was worried if I had a problem I woulnt be able to resolve it fast enough.

Passover is 20th to the 27th(i think), maybe this is to do with why they are closed

[shannyD]

he is not. he posts on here as well.

[BillsBayou]

You'll have to be specific. I've read Henry's comments in this thread. He doesn't seem to be treating them bad at all. (maybe I haven't read far enough)

[cosworth]

Here is his ID.

http://photography-on-the.net/forum/member.php?u=17695

Aren't you glad a shop actually monitors their online customer satisfaction and informs their customer that they will be on holiday? I am.

[rachelsne]

I think what the Henry guy was just being honnest telling it as it is.

[shannyD]

i dont think hes ever been rude to anyone. he commented back to the things people have said. but i think it did it in a polite way.

[BillsBayou]

David Pennell obviously has a large arthropod up his nether region. The guy apparently had a problem with shipping and wanted to state his "B&H Sucks" mantra but Henry is putting lies to David's assertations. Then David, who brought it all up in a public forum, is crying foul that Henry is using facts in a public forum to defend B&H.

Henry appears to be very professional in his responses.

Here's a note on how to read arguments between logical and emotional people:

Emotional people use exagerated and unsubstantiated statements.
Emotional people use arguments structured so as to elicit emotional responses in their audience.
Emotional people rarely use concluding statements; they rely on their audience to fill in the conclusions within their own constructs. (this makes the emotions real for the audience)
Emotional people do not want their audiences to think.
Emotional people will not see reason.
Emotional people can only be convinced that they are wrong if they can be made to feel even more emotional in favor of the opposing argument.

Logical people make statements based on facts.
Logical people use concluding statements.
Logical people want their audiences to think.
Logical people can be pursuaded to change their minds with logic.
Logical people can be pursuaded to change their minds when they turn off their minds and think with their heart.
When faced with emotional people, logical people typically appear cold and heartless.

If Henry comes across as cold against David, it is only by comparison. David appears to be very emotional about what happened.

Can't say I've seen Henry before, but I like him already.

[Docsknotinn]

David Pennell obviously has a large arthropod up his nether region. The guy apparently had a problem with shipping and wanted to state his "B&H Sucks" mantra but Henry is putting lies to David's assertations. Then David, who brought it all up in a public forum, is crying foul that Henry is using facts in a public forum to defend B&H.

Henry appears to be very professional in his responses.

Here's a note on how to read arguments between logical and emotional people:

Emotional people use exagerated and unsubstantiated statements.
Emotional people use arguments structured so as to elicit emotional responses in their audience.
Emotional people rarely use concluding statements; they rely on their audience to fill in the conclusions within their own constructs. (this makes the emotions real for the audience)
Emotional people do not want their audiences to think.
Emotional people will not see reason.
Emotional people can only be convinced that they are wrong if they can be made to feel even more emotional in favor of the opposing argument.

Logical people make statements based on facts.
Logical people use concluding statements.
Logical people want their audiences to think.
Logical people can be pursuaded to change their minds with logic.
Logical people can be pursuaded to change their minds when they turn off their minds and think with their heart.
When faced with emotional people, logical people typically appear cold and heartless.

If Henry comes across as cold against David, it is only by comparison. David appears to be very emotional about what happened.

Can't say I've seen Henry before, but I like him already.

I think I might be a little upset if I asked a vendor not to discuss my order in the open and they ignored me and continued to post. That seems like a very reasonable request. How about the fact that B&H sent the guy an email, he responded with questions and B&H refused to answer? Not really very good customer service . How can any vendor just ignore a customers questions or request to handle the matter in private then claim they can't be beat? It looks to me like David was trying rather hard to avoid the confrontation and deal with the matter in private. B&H didn't deny that there was a delay they only stated it was shipped out the day after the freight was upgraded. I guess I just don't see how you get a B&H sucks mantra out of a poster that obviously placed a lot of orders with them since the problem.
What ever happened to the customer is always right? :rolleyes:

[Docsknotinn]

He's not fake. And it's a religious holiday that people shouldn't complain about.

The holiday was not the issue. This was about an order from last year.

[salexande867]

What ever happened to the customer is always right? :rolleyes:

That is an out-dated business model. Anyone who has studied business or runs a business knows that there are customers who cost more to keep than the revenue they provide. Customer service must take into account those customers which are not profitable.

[SlowBlink]

Well it looks to me like Dave didn't have a problem until someone else mentioned it. It looks like he grabbed and ran with it because he'd been unexpectedly corrected in front of everyone. He didn't have anything to say about the order after that did he...spanked!

[20droger]

What ever happened to the customer is always right? :rolleyes:
Old saying--
"The customer is always right.
Misinformed, perhaps, stupid, ignorant, and downright asinine. But always right."

Those who believe the customer is always right have never sold retail. Customers are not only often wrong, but many are flat out dishonest.

[rklepper]

No matter how thin you slice it there are always 2 sides.

[cosworth]

The holiday was not the issue. This was about an order from last year.

The holiday was the reason for the thread. The upset customer ordered a 2 day freight item and somehow his verification email/call didn't happen. He then had to select overnight shipping.

A) Plan ahead
B) You can always do A

Let me ask you this, since the orders are processed by humans (yes, in order to prevent fraud) can you say YOU do your job PERFECTLY everyday? Didn't think so. :)

There sure is a lot of negativity towards B&H when they don't come through for saving someone's butt. I've ordered MASSIVE amounts of consumables from B&H that required overnight shipping to a third world country. I seem to never have had an issue with them since I take responsibility for getting my order.

[20droger]

Silly me! I never thought of Canada as a third-world country!

I've dealt extensively with B&H. And will continue to do so. That should say it all.

[GSansoucie]

OMG, not this again. This subject comes up every time BH posts their 'we will be closed' message. . .

[Docsknotinn]

Well it looks to me like Dave didn't have a problem until someone else mentioned it. It looks like he grabbed and ran with it because he'd been unexpectedly corrected in front of everyone. He didn't have anything to say about the order after that did he...spanked!


I think I must need glasses. LOL Are we talking about the same thread? I think David said several times that he had placed multiple orders since this event. So I'm not getting how others are coming up with the bad customer theory. Henry even listed a couple of orders and those were just the priority shipments. I fail to see where B&H made any corrections. Please explain. B&H acknowledges receipt of his email but refused to answer his questions or even really respond to the issue on the thread. Henry just kept rambeling on about how B&H is justified in delays. Wasn't that the exact nature of the complaint? If any one was spanked it was Henry just for doing this in the open. I guess I'm just skeptical because I thought it was so poorly handled by B&H that it must have been an internet joke. Either way it seems pretty narcissistic to go on a forum and state that your so great no one can beat you. I've ordered from several on line vendors I've been very happy with. A few with better prices than B&H. Even if David was dead wrong I don't think this was very professional for B&H.

[Jon]

Silly me! I never thought of Canada as a third-world country!

I've dealt extensively with B&H. And will continue to do so. That should say it all.
Cos had the onerous task of photographing at a Club Med down in the Caribbean; luxury resort or not, commerce wasn't what we're used to on the N. Am. mainland.

[Docsknotinn]

The holiday was the reason for the thread. The upset customer ordered a 2 day freight item and somehow his verification email/call didn't happen. He then had to select overnight shipping.

A) Plan ahead
B) You can always do A

Let me ask you this, since the orders are processed by humans (yes, in order to prevent fraud) can you say YOU do your job PERFECTLY everyday? Didn't think so. :)

There sure is a lot of negativity towards B&H when they don't come through for saving someone's butt. I've ordered MASSIVE amounts of consumables from B&H that required overnight shipping to a third world country. I seem to never have had an issue with them since I take responsibility for getting my order.

This was NOT about the holiday. If you read the whole thread Henry posted the guys order information and it was from last November. The guy ordered an item. He did not receive the B&H shipping confirmation so he obviously called to check on his order and was told it was pending verification. Clearly he needed the item in two days so he was then forced to over night the item.
I understand why this might be confusing because of the title of the thread but it digressed a lot from the original topic. As far as doing a job perfectly I think that's exactly what David said. We are all human and we all make mistakes. If he called about his order (which Henry verified) and paid expedited freight (which Henry verified) I'd say that he was indeed taking responsability for his order. I believe his point was in response to B&H stating they just can't be beat. ;)

[Woolburr]

I think I must need glasses. LOL Are we talking about the same thread? I think David said several times that he had placed multiple orders since this event. So I'm not getting how others are coming up with the bad customer theory. Henry even listed a couple of orders and those were just the priority shipments. I fail to see where B&H made any corrections. Please explain. B&H acknowledges receipt of his email but refused to answer his questions or even really respond to the issue on the thread. Henry just kept rambeling on about how B&H is justified in delays. Wasn't that the exact nature of the complaint? If any one was spanked it was Henry just for doing this in the open. I guess I'm just skeptical because I thought it was so poorly handled by B&H that it must have been an internet joke. Either way it seems pretty narcissistic to go on a forum and state that your so great no one can beat you. I've ordered from several on line vendors I've been very happy with. A few with better prices than B&H. Even if David was dead wrong I don't think this was very professional for B&H.

Like everyone, you are entitled to your opinion. The whole premise behind the original post was to let people know about B&H's upcoming holiday schedule. Seems that every time someone mentions their taking a holiday that doesn't correspond to mainstream American holidays, there is an uproar questioning their business practices. The answer is simple, if you are offended by their religious beliefs or their business practices, shop elsewhere.

This David character chose to take the whole thread off-topic with a rant about B&H shipping practices. It has no bearing on their holiday schedule...but he chose to make it an issue in an open forum...he raised the question and Henry responded. No details were given of the order....so the whole David was wronged by open discussion point is invalid. He started it...he got a response...he didn't like the response...so like a two year old, he threw a tantrum. Henry Posner is an honorable man, which is more than can be said for a couple of posters in that thread.

Again...if you don't like B&H...that is your right and you are free to take your business elsewhere...but there are thousands of satisfied customers each and every day that disagree with you.

[bbqKing]

Like everyone, you are entitled to your opinion. The whole premise behind the original post was to let people know about B&H's upcoming holiday schedule. Seems that every time someone mentions their taking a holiday that doesn't correspond to mainstream American holidays, there is an uproar questioning their business practices. The answer is simple, if you are offended by their religious beliefs or their business practices, shop elsewhere.

This David character chose to take the whole thread off-topic with a rant about B&H shipping practices. It has no bearing on their holiday schedule...but he chose to make it an issue in an open forum...he raised the question and Henry responded. No details were given of the order....so the whole David was wronged by open discussion point is invalid. He started it...he got a response...he didn't like the response...so like a two year old, he threw a tantrum. Henry Posner is an honorable man, which is more than can be said for a couple of posters in that thread.

Again...if you don't like B&H...that is your right and you are free to take your business elsewhere...but there are thousands of satisfied customers each and every day that disagree with you.

Very well said

[ibdb]

It is the reason I went with adorama instead of Band H, i much prefer the b and H website, but I was worried if I had a problem I woulnt be able to resolve it fast enough.

Passover is 20th to the 27th(i think), maybe this is to do with why they are closed
You realize that Adorama is also closed for the holiday, right?

[MDJAK]

I won't even take the time to read the thread in question. It's completely unnecessary.

I know Henry Posner through numerous email communications I've had with him. I know him to be a forthright, honest and caring man who tries as hard as he can to make things right. That is the bottom line.
mark

[Docsknotinn]

Like everyone, you are entitled to your opinion. The whole premise behind the original post was to let people know about B&H's upcoming holiday schedule. Seems that every time someone mentions their taking a holiday that doesn't correspond to mainstream American holidays, there is an uproar questioning their business practices. The answer is simple, if you are offended by their religious beliefs or their business practices, shop elsewhere.

This David character chose to take the whole thread off-topic with a rant about B&H shipping practices. It has no bearing on their holiday schedule...but he chose to make it an issue in an open forum...he raised the question and Henry responded. No details were given of the order....so the whole David was wronged by open discussion point is invalid. He started it...he got a response...he didn't like the response...so like a two year old, he threw a tantrum. Henry Posner is an honorable man, which is more than can be said for a couple of posters in that thread.

Again...if you don't like B&H...that is your right and you are free to take your business elsewhere...but there are thousands of satisfied customers each and every day that disagree with you.

I fail to seee how any one on the thread is being dishonorable. IMO that's a mighty big stretch. My only point really is that a request was made to handle the topic in private and Mr. Posner refused. Because of that I dissagree with your assesment about the temper tantrum. In fact it has to be about the most civil disagreement I've ever seen. I probably will not order from B&H. God forbid I make an error and ask a question I'd rather not drag may affairs out on the internet or be a bad customer if I don't turn into a fan boy. I guesss this is just another reason I prefer buying locally. I go to the store I leave with what I want. If I have an issue I know the guys at the store so for me it is worth a few bucks more to support a local business.
Either way it seems that this behavior is normal for Mr. Posner as no one is suprised and that really was the nature of my inquiry. I appreciate the responses.

[belmondo]

Either way it seems that this behavior is normal for Mr. Posner as no one is suprised and that really was the nature of my inquiry. I appreciate the responses.

Mr. Posner is a member of unblemished reputation. He is a valued member of POTN, and a capable spokesman for B&H. Any problems with B&H should be dealt with through traditional channels, and not on an open forum where anobody can say anything they wish, no matter how errouneous or irresponsible.

This thread is locked.