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FlyingPete
17th of December 2004 (Fri), 20:20
My wife is on the committee of a local community education group that does education for parents to be and parents of infants, anti-natal, moving and munching etc...

Now they were approached, or they approached (not sure which) a local photographer than specialises in pre-schoolers, got some local awards and recognition, had a look at here portfolio, not too bad, some of the shots are pretty cliché (you know baby with fairy wings in a plant pot), however the parents usually like them.

Anyway they organised a fund raising event, where people could have a session for $20 (we are talking NZ $$$ here, so at current exchange rate of around 0.70, that is $14US), $5 went to the community group, and the parents got to pick a free 5x7 to keep in a couple of weeks, with the choice to pay for others as well.

As this photographer normally comes to you, she needed a studio for a couple of days, my wife pointed out we had a good room with heaps of natural light, and hey presto, the photographer was using our place. I thought this would be good, as I would have a chance to pick up some tips.

The day came, she pulled out her 300D with standard 18-55, single battery and 256MB card. I was a little surprised at the lack of gear for a days shooting (she did have to charge the battery at lunch though).

She proceeded to put up her back drop and lay out her props, I though cool, nice props, fairly well organised. I didn't really want to get in the way, so I watched for a while, and let her get on with her work. She shot in Program mode, not sure what ISO in single fire mode.

We booked our wee one in for a 15 minute session, what can I say, the whole time I was thing fire now, fire now, did you get that? What about rapid fire, you just missed some great shots!!!! The same happened when some of our friends had their turn and I came in to watch.

Well, she is a professional, she knows what she is doing, anyway, can’t use rapid fire too much; it would run down the single battery and full the 256MB card too quickly! The real proof will be in the excellent results I was expecting.

The day came when the proofs came, not what I expected, just printed from Windows on a HP inkjet on plain paper, oh well, some of the shots looked OK, I personally wouldn’t have put them all in, some of them were not good at all (blurry, head cut off etc). We picked a couple for ourselves to get printed, as did several of our friends. I have to say, I did have higher expectations, I had done better myself in the past, but didn’t have all the cool props and backdrops.

Yesterday, my wife got a call from her friend, she had spend over $200, and got her prints, she said some didn’t look right, in fact she commented that they weren’t all the same size, and the B&W ones looked like photocopies, that is coming from a non-photographer. As a point she is a solo mum, and $200 is a lot of money for her!

By the time she came around with them last night, ours had also arrived. What a shock. Some were printed on gloss paper from a Fuji Digital Frontier at, however they were all washed out, others were printed on HP Photopaper from an inkjet (I can only assume an HP), these ones semi gloss. It was defiantly not a photo printer as I could easily see the dots with the naked eye, what made it worse is in a sequence we got done, some were Frontier prints and some were inkjet, which had completely different colour balances, some had borders some did not. They all were printed however from either high compression, low resolution and over sharpened as the JPEGieness (that artificial look that makes something look like it was printed from a TV) was very obvious.

Disappointed I am. What to do? I don’t know. I am more worried about the solo mum, she could see they were not good prints, she got ripped off, as for a Professional photographer, um I don’t think so.

steven
17th of December 2004 (Fri), 20:38
You paid for good photo's from a profesional. You should get them.

I would contact the photographer and tell the individual that you are not happy with the quality of the prints that you received.
This will give the photographer a chance to do "right" and get you what you paid for.

If the photographer give you problems then I would got to the same paper that gave this photographer such good reviews and see about getting this problem covered publicly.

IndyJeff
17th of December 2004 (Fri), 21:26
Flying Pete, you, your wife and the single mum, approach the organization that hired this bozo. Well now I guess I shouldn't say bozo because this is clearly a case of someone getting in over their head.
Anyway let the organization know that you are far from happy with the results. Any other parents who are unhappy should also contact the organization and let their beef be handled by the organization. The photographer should not reshoot but, refund all monies, every last dime. She should also cease from referring to herself as a professional photographer, which she is clearly not.


I wouldn't take this lying down by any means. She needs to be dealt with and on a level that will make her think twice about taking on a job such as this.

FlyingPete
17th of December 2004 (Fri), 21:45
Thanks, you guys responses are alone the line of our thinking, at absolute minimum, I want descent prints. Some of her shots are quite good, but I think they are more formula than skill.

One of the things I think these people prey on is the fact that the vast majority of the population doesn't realise the difference, I have seen this quite a few times. It seems that any monkey (apologies to skilled monkeys out there!) can go out and buy a camera and set up a business (not the only field I have seen this is, signwriters and PC repair people come to mind).

This also seems to happen in Wedding photography, saw paid photographer turn up to a wedding with a Foodtown bag (local supermarket) with a three pack of Kodak Max to shoot the wedding on the original EOS Rebel (EOS500).

As a result of this my wife has offered me to do a shoot of our friends! I'm not really sure I want to play this game though!

tim
17th of December 2004 (Fri), 23:08
Yeah give it a go Pete, just set expectations before they arrive. All experience is good.

The person who said she was a pro comes under the consumers guarantee act, which applies to good as well as services. Ask for a refund, if you don't get any joy, there are a few agencies or people who can help you out. I forget their names right now, PM me if you want me to give it more thought.

RichardtheSane
18th of December 2004 (Sat), 03:05
I agree with what has been said.
Two things to do right away, one is to make sure the local education group of which your wise is on the comittee are fully aware of the poor quality service that the photographer has offered. Second is to give the photographer a chance to right the errors.

A sidenote is a 256Mb card would not fit enough full size jpegs on it to do a full days shooting, possibly she dropped the jpeg quality down to save buying another card..... see if you can get a copy of one of the original files.... :-?

Oh, and yes - give it a go! Never know, you might like it!

tim
18th of December 2004 (Sat), 03:18
Yeah 256 is just silly. I'm doing a shoot of a bar next wee, in RAW, and i'm considering buying a 2nd 1GB card just in case I need it. 150 RAW.... dunno yet.

Moppie
18th of December 2004 (Sat), 04:05
Wow, thats really really terriable.

But, remember one thing.
NZ has some VERY strong comsumer protection laws, and you clearly did not get what you paid for.
Neither you, your friend, or the organization that hired the untrained monkey.


I would take the prints back, and ask for your money back.
If the monkey refuses point them to the consumer garuntees act. If that fails, or they are ignorant of its meaning, then point them towards the small claims court, or the comerce commision. Or even give Target or Fair Go a ring, Im sure they would be interested in a "pro" ripping off a parenting organisation and a solo mother.

Care to name the monkey?

Cadwell
18th of December 2004 (Sat), 13:06
It never ceases to amaze me as to the rubbish some "pro" photographers will try to sell - I'm also amazed by the rubbish some people will buy. Perhaps that's what your "pro" is counting on?

Meerkat17
18th of December 2004 (Sat), 14:17
Peter, the world is full of rip-off merchants - go for it, otherwise she's just going to continue ripping folk off.

David

FlyingPete
20th of December 2004 (Mon), 13:49
THe 'Professional' has gona away for a few weeks, I guess I will have to pick this up again after Christmas, I will let you know how I get along...

IndyJeff
20th of December 2004 (Mon), 14:59
I would be totally against giving her another chance. She had her chance and she blew it. What makes anyone think she will be any better with another goround? She knew exactly what she was doing when she produced the inferior prints. She had to look at them and if she thought, "well they aren't great but they will do," then she hasn't any rights to a second chance.

steven
20th of December 2004 (Mon), 19:18
THe 'Professional' has gona away for a few weeks,

This is starting to sound like a con-job.
Get the money, and hit the door running!

Good luck and I hope the "pro" shows back up.

Canuck
20th of December 2004 (Mon), 23:46
It is a shame you and the rest of the people got taken for a ride, it seems based on what you have said. Anytime I show up w/ the stuff I have, it is alwaysa asked if I am a pro. I say no and that I do this on the side. I am far from a pro, but can get pro quality pics without too much effort. The one gig I did locally was for $25 US and was 5 pics. I said that I wanted to get the person the product before paying me. I let them call the price and told them what it took to get the pics looking sharp. By the way, the day I did that shoot I had a 1 GB card int he camera and 2x 512s on standby. I have now added a 4 GB microdrive last week so that ought to be plenty!

jrobert
21st of December 2004 (Tue), 12:10
I agree that this sounds like someone in over her head. I would definitely offer her the chance to make good on the shots already taken though I wouldn't be very quick to agree to another sitting. If she is a professional business-woman (despite apparent skill as photographer) she'll re-do the prints, perhaps enlisting some knowledgeable help to try to salvage the deal and her reputation. That outcome should make everyone happier than would any other alternatives I can think of. I hope it goes well.

-jeff-