Bridge won't open

[larann78]

Hey~

I am having a problem in CS3. When I try to open Bridge, it won't. I click on the icon to open it, and all that happens is my pallettes to the right flash. I have to shut down my computer and restart it to get Bridge to open. Once I close bridge down...forget it! It won't open again until I shut the computer down. Any ideas?

I am working on a PC with Windows XP

[qtaran111]

Try opening Bridge via Photoshop (i.e. in PS hit Ctrl + Alt + O). Any luck?

My guess is this is a PC memory problem. How much RAM do you have?

[larann78]

no luck with that either. I have 2 Gigs

[PixelMagic]

Try holding down the CTRL+ALT+SHIFT combination immediately AFTER double-clicking the Bridge icon to start it. You will be presented with a dialog box with three options to reset Bridge to its factory defaults. Check all both boxes and click OK.

[larann78]

nothing happens when i do the CTRL+ALT+SHIFT

[larann78]

is there another way to reset the factory settings on bridge?

[PixelMagic]

well, reboot your computer so that you know that Bridge will start if you double-click the icon. Once you're certain it will start, double-click the icon and immediately press and hold the CTRL+ALT+Shift combination.

[larann78]

bridge opened now when i rebooted, but the ctrl alt shift thing still didn't do anything

[qtaran111]

OK if Ctrl + Alt +Shift doesn't work, try this:

1. Reboot
2. Go to Start > All Programs and now press and hold Ctrl BEFORE clicking on the Bridge icon

Hopefully Bridge will start and display the Purge, Reset Preferences & Default Workspace. Tick all three boxes.

[larann78]

it worked! you're a genious!!!! So what do you think the problem was?

[qtaran111]

Thank you, glad to be of assistance :cool:.

As to the problem, hard to tell but it seems that sometimes the preference files get corrupted and this causes PS/Bridge to act up.