Contivity
30th of May 2008 (Fri), 00:40
I finally decided to get Feisol CT-3301 and 488RC2 for my support. I ordered both items on the Memorial Day, hoping to get the item by next Wednesday for an event on Thursday. I ordered the tripod from Feisol.net and the ball head from BH. I received an e-mail on Tuesday that 3301 is out of stock, but they have the 3401 and 3402 available to ship almost immediately. I opted for the 3402 and asked if there's going to be a price difference. They upgraded both the Tripod at no extra cost and asked if I want to proceed.
I responded that I will take the upgrade and send a follow up e-mail to ask if it will fit the 488RC2. They told me that they have customers using the Bogen ball head, but can't be 100% sure if it will fit. I leave it at that, thinking that my earlier positive answer for upgrade would settle the shipment. I sent a follow up yesterday afternoon asking for tracking number. I received a call today from Michael. Apparently there's a misunderstanding. He told me that since I didn't respond to the last e-mail that I'm not pulling the trigger, while I'm thinking that since it's a positive response, then the earlier e-mail should still stand.
I mentioned to him that I need the tripod by Wednesday for next Thursday event. He told me he'd check it out and follow up. Low and behold, my shipment is upgraded to 2-days air. It's definitely one great service. My tripod, center column and shipment has all been upgraded.
Now I'm hoping that their product can keep up with their service. Once I got the items, I'll put a review on the combo.
I responded that I will take the upgrade and send a follow up e-mail to ask if it will fit the 488RC2. They told me that they have customers using the Bogen ball head, but can't be 100% sure if it will fit. I leave it at that, thinking that my earlier positive answer for upgrade would settle the shipment. I sent a follow up yesterday afternoon asking for tracking number. I received a call today from Michael. Apparently there's a misunderstanding. He told me that since I didn't respond to the last e-mail that I'm not pulling the trigger, while I'm thinking that since it's a positive response, then the earlier e-mail should still stand.
I mentioned to him that I need the tripod by Wednesday for next Thursday event. He told me he'd check it out and follow up. Low and behold, my shipment is upgraded to 2-days air. It's definitely one great service. My tripod, center column and shipment has all been upgraded.
Now I'm hoping that their product can keep up with their service. Once I got the items, I'll put a review on the combo.