JZaun
23rd of January 2005 (Sun), 15:12
FYI
To my suprise this happened today (Sunday) after 3:00PM. I still want a BG-E2, had one that didn't work and returned it. I sent a E-mail to Canon this afternoon. See my e-mail at bottom of page. Canons response is at the top.
Dear Mr. Zaun,
Thank you for contacting Canon Technical Support. We are sorry to hear
of the issues that you are experiencing with your BG-E2 and your EOS
20D.
From what you describe, your battery grip will require factory service
for correction.
For factory service, forward your BG-E2 properly packaged and insured,
with a letter describing the difficulties. Be sure to include your name,
address, telephone number, and proof of warranty (if applicable). Send
to the Canon Factory Service Center at the following address:
Canon Factory Service Center
100 Jamesburg Rd
Jamesburg, NJ 08831
Tel.# (732)521-7007
or
Canon Factory Service Center
15955 Alton Parkway
Irvine, CA 92618
Tel.# (949) 753-4200
Your equipment will be examined and you will be advised of the findings.
The length of time for the repair will be dependent upon the nature of
the repair and availability of parts if needed. If the repair entails
something that is not covered in warranty you will be sent a written
estimate to the address that you have provided. We apologize for any
inconvenience.
Sincerely,
Anthony, Product Support Representative
Special Note: Certain issues are very difficult to resolve via e-mail.
If your question remains unanswered after you have received this e-mail,
the direct assistance of a Canon telephone support representative may be
required. To ensure your issue is resolved promptly, Canon has
established a special toll-free priority support telephone number that
is available exclusively for e-mail support customers with unresolved
issues. If you would like to speak to a support representative, dial
1-866-261-9362. Please note that this number is accessible for thirty
days from the date of your e-mail. After thirty days, any calls to
customer support should be made to the phone number in your user manual.
If you prefer to continue to communicate via e-mail, reply to this
message and we will respond to your message as quickly as possible,
which is normally within 24 hours.
Original Message Follows:
-------------------------
Email Support Form Message
Product Type: Speedlite Transmitter ST-E2
Product Model:
IslandData Session:
INQUIRY: There are a lot of us out here wanting a answer to the BG-E2
problems. We are not getting any feedback from Canon. Lots of the
BG-E2's do not fit the 20D properly, come loose and flexing causing
power loss. Also the AA battery feature doesn't appear to work in many
units. I bought one and it was so bad I returned it to B&H in 4 days. I
do want a battery grip but do not want to have to pay shipping both ways
to try one. So the question is are the ones in the stores FIX'd? If not
when can we exspect to be able to find one that works as well as the one
for the 10D? Every photography forum out here is constantly discussing
this propblem. Canon! Where are you? If you aren't going to fix it tell
us, If it is in the works tell us, if it is fix'd tell us. Just talk to
us and we will be happy.
Jerry Zaun
jlzaun@comcast.net
Product Serial Number: 20D
Date of Purchase: 09/10/04
First Name: Jerry
Last Name: Zaun
Address:
City:
State:
Zip:
Phone Number: 804-282-200*
Email Address: jlzaun@comcast.net
EMAIL_ADDRESS_CONFIRM: jlzaun@comcast.net
To my suprise this happened today (Sunday) after 3:00PM. I still want a BG-E2, had one that didn't work and returned it. I sent a E-mail to Canon this afternoon. See my e-mail at bottom of page. Canons response is at the top.
Dear Mr. Zaun,
Thank you for contacting Canon Technical Support. We are sorry to hear
of the issues that you are experiencing with your BG-E2 and your EOS
20D.
From what you describe, your battery grip will require factory service
for correction.
For factory service, forward your BG-E2 properly packaged and insured,
with a letter describing the difficulties. Be sure to include your name,
address, telephone number, and proof of warranty (if applicable). Send
to the Canon Factory Service Center at the following address:
Canon Factory Service Center
100 Jamesburg Rd
Jamesburg, NJ 08831
Tel.# (732)521-7007
or
Canon Factory Service Center
15955 Alton Parkway
Irvine, CA 92618
Tel.# (949) 753-4200
Your equipment will be examined and you will be advised of the findings.
The length of time for the repair will be dependent upon the nature of
the repair and availability of parts if needed. If the repair entails
something that is not covered in warranty you will be sent a written
estimate to the address that you have provided. We apologize for any
inconvenience.
Sincerely,
Anthony, Product Support Representative
Special Note: Certain issues are very difficult to resolve via e-mail.
If your question remains unanswered after you have received this e-mail,
the direct assistance of a Canon telephone support representative may be
required. To ensure your issue is resolved promptly, Canon has
established a special toll-free priority support telephone number that
is available exclusively for e-mail support customers with unresolved
issues. If you would like to speak to a support representative, dial
1-866-261-9362. Please note that this number is accessible for thirty
days from the date of your e-mail. After thirty days, any calls to
customer support should be made to the phone number in your user manual.
If you prefer to continue to communicate via e-mail, reply to this
message and we will respond to your message as quickly as possible,
which is normally within 24 hours.
Original Message Follows:
-------------------------
Email Support Form Message
Product Type: Speedlite Transmitter ST-E2
Product Model:
IslandData Session:
INQUIRY: There are a lot of us out here wanting a answer to the BG-E2
problems. We are not getting any feedback from Canon. Lots of the
BG-E2's do not fit the 20D properly, come loose and flexing causing
power loss. Also the AA battery feature doesn't appear to work in many
units. I bought one and it was so bad I returned it to B&H in 4 days. I
do want a battery grip but do not want to have to pay shipping both ways
to try one. So the question is are the ones in the stores FIX'd? If not
when can we exspect to be able to find one that works as well as the one
for the 10D? Every photography forum out here is constantly discussing
this propblem. Canon! Where are you? If you aren't going to fix it tell
us, If it is in the works tell us, if it is fix'd tell us. Just talk to
us and we will be happy.
Jerry Zaun
jlzaun@comcast.net
Product Serial Number: 20D
Date of Purchase: 09/10/04
First Name: Jerry
Last Name: Zaun
Address:
City:
State:
Zip:
Phone Number: 804-282-200*
Email Address: jlzaun@comcast.net
EMAIL_ADDRESS_CONFIRM: jlzaun@comcast.net