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PiRho
13th of August 2008 (Wed), 16:00
OK, so first my new system, then my tale of woe. then my thoughts/Questions.
(The short version is that this system is giving me issues, will not POST/BIOS didn't see SATA HD's)

My New System:
Motherboard: Asus M3A32-MVP Deluxe
Processor: AMD Phenom 9850 BE
Video Card: Asus EAH3870/G/HTDI/512M Radeon
Ram: 4GB of Mushkin XP (2 x 2GB)
Hard Drives: 2* Seagate Barracuda 7200.11 500GB hard drives
Power Supply: Thermaltake W0116RU 750Watt
OS: Vista 64
Keyboard, Mouse, (IDE) DVD Drive, Monitor


Tale of Woe:
After eagerly awaiting the arrival of my packages for about a week! they Finally all arrived! I was so Excited! I almost had the whole thing put together that first evening I was home after work. I would have worked faster but since this is only the third system I have built myself I wanted to go slow and do it all right! I decided not to power it on until the morning because I knew the temptation to start loading an OS would be too great, so I slept (some) and in the morning I called in Sick to work :) so that I could spend the whole day loading software and learning this new aweful OS, then I hooked up the last component (the DVD drive which I took from my existing PC)

I double(or is it triple) checked all the connections inside the case and out. then I plugged in the power cord, and turned on the Power Supply (PSU), much to my delight I saw the little green LED on the Motherboard (MB) light up. "Good I have power" I think to myself, and then I press the power button. and much to my chagrin, All the fans, and Lights come on, for only a fraction of a second and then immediately shut back off. Man! talk about deflating! that was an terrible feeling! so then I checked everthing yet again, thinking I must have missed a cord somewhere, but no, it all looked fine, so thinking the problem may be in the switch I carefully hit the switch again... Same thing! So here I have this awesome machine, and it wont even boot to the BIOS! this is no good at all! So first step in debugging is reduce the number of variables until I can get it to work as expected. I unplug both SATA hard drives, these being what I have the least experience with. and Guess what? the thing goes through POST (Power On Self Test) and enters the BIOS just fine, at which point it of course tells me I have no Hard drives hooked up, which is what I expected, WHEW that was easy I think to myself, so I know one of my Hard drives is pooched! so I plug in HD 1 (they are both brand new and Identical so I randomly assigned them the numbers 1 and 2). and I try to boot. at this point it boots to the BIOS (here is where I kinda made a mistake, I didn't look to make sure that the BIOS detected the HD, which would have made my task of debugging later on a whole lot easier!). so I shut it down and switch to having only HD 2 hooked up.
Here is where it gets interesting :) when I first hit the power button for this second HD test, it started through POST just like HD 1 had, then about 2 seconds later... POOF!!! and the Magic Blue Smoke was released from HD 2. :D that was the first time I had done that so I made sure to watch carefully, and next time I swear I will keep my camera handy so I can get a good pic of the magic smoke leaving :D So now that I thought I had found what was wrong I went back to HD 1 and noticed that now (possibly before, but for sure now) the Hard drive was NOT recognized in the BIOS. I tried getting drivers.. nothing worked! so I decided that I must have fried the SATA controllers on the MB when I released the Magic Smoke. so I RMA both the MB and the smokeless HD 2. and waited a week and a half for the new parts :D

To test I took an IDE hard drive that I had sitting around and put it in the box, the BIOS saw the drive so I loaded the OS on it and everthing seamed to work fine! this is why I thought that the SATA controller on the MB must be defective.

Yesterday, I recieved my two new parts :) this time I knew pretty much exactly what I was doing so I got it all put together in about an hour, and I decided that I would just barely have time to load the OS. so I plugged in my keyboard, mouse, monitor... and powerd it on. this time I wasn't as excited when I saw the little green LED on the MB. but I was still very Deflated when it did the EXACT same thing when I tried powering it on the first time. GRRRR!!!! so I stopped there and said "I am not going to attempt anything else until I have done more research!". so I haev been trying all day at work (cough) to find out why this system would be giving me troubles!



Thoughts/Questions:
OK so did I (select all that apply)
1. also fry the HD 1 when I tried to use it, and must now RMA that as well.
2. have a second bad MB
3. have a bad PSU, (the problem was never the MB or HD's)

So do any of you folks have any Ideas about what's going on here? I am happy to answer questions...

I posted some questions on a computer forum... there is like nobody on there! it is sad! so I figured that maybe one of you other techie folks might be able to help answer my questions.

Thanks!

Moppie
13th of August 2008 (Wed), 17:12
From my experience, anything that involves releasing the smoke is a result of over voltage from the power supply.

Eagle
13th of August 2008 (Wed), 18:27
Can you get into the BIOS at the initial post? Maybe the BIOS is not set to detect SATA drives. Just guessing. Try unplugging all but one memory card, both hard drives, all cd/dvd drives, etc., just have one memory card, and processor plugged in, then see if it will boot to POST. If so start adding one component at a time and reboot after each. Make sure you are grounding yourself when your messing inside the case.

Smoke is not a good thing.

Chet
13th of August 2008 (Wed), 21:31
Smoke is bad. I'm still wondering if you have a bad power supply. You do need to get a meter on those connections and verify they are good.

PiRho
14th of August 2008 (Thu), 04:42
Yeah I have a friend that should be coming over to help test it. grrr. do you know what voltage/ampage an SATA drive should have?

PiRho
14th of August 2008 (Thu), 08:32
UPDATE:

OK. So this PSU has really really bad design! when I looked over all the wiring again for the 100th time this morning I saw that it looks like I swapped where a couple of the modular power cables should be plugged in... OOPS! :oops: I don't feel very bad about that cause it is a design flaw. my friend tested the PSU and it appears that it is fine but both HD's appear to be toast. even though we didn't get any blue smoke. GRRR. so... RMA round 2. I am going to RMA both the HD's and to be sure I will RMA the MB again, and the PSU. so it looks like what should have been a 1+- week process is quickly turning into a month long trial to get working components! this will leave only the CPU/CPUfan/heatsink/GPU/RAM/CASE as non-RMA'd

GRRRR!!! Talk about frustrating! I am just about ready to swear off of building my own system! not quite though cause I do enjoy when I actually get it to work!

you can bet bad design will somehow end up in a review of this PSU!

Chet
14th of August 2008 (Thu), 08:55
Sounds like you're on the right track.

bieber
14th of August 2008 (Thu), 15:41
Wait, am I understanding this wrong, or did you incorrectly connect the hard drives to the PSU? If so, how can you now return them?

joeseph
14th of August 2008 (Thu), 16:04
Wait, am I understanding this wrong, or did you incorrectly connect the hard drives to the PSU? If so, how can you now return them?
that is the impression I got from the above descriptions. Likely is that the supplier has every right to refuse to replace the now broken components - I know I wouldn't.

Woolburr
14th of August 2008 (Thu), 16:44
Wow....I never heard of a company that would take back a system component you fried by connecting improperly. Good luck with that.

Eagle
14th of August 2008 (Thu), 18:33
I've never seen a power supply you could plug in wrong. The connectors only fit components with the same type of connector. If you used some type of plug to switch from one connector type to another, then you screwed up. I don't see how you can RMA any of it. Good Luck and keep us posted. Where did you get everything from?

joeseph
14th of August 2008 (Thu), 19:46
I've never seen a power supply you could plug in wrong.
The AT powersupply had two molex connectors that can not only be swapped, but can sometimes be plugged in 180 degrees incorrectly. Not that I've ever done it... (that I can remember anyway!) :p

Eagle
14th of August 2008 (Thu), 20:03
Isn't everything now ATX?

vgk1nka1dx
16th of August 2008 (Sat), 16:23
Isn't everything now ATX?


ATX mainly, different variants of it are available, like microATX. If it was ATX there is absolutely no way it could have been plugged in wrong, unless you are strong arming it. Everything only fits in one way. As far as your HDD frying...there is no way your psu will never send too much voltage to your hardware unless manufacture error. The HDD, CPU, RAM, DVD ROM/Burner, Graphics card slot, PCI Slots, mainboard/4pin power connectors, everything, is set to a standard voltage and any PSU manufacturer are forced to accept and set their plugs to the same voltage as all these parts. Now you can always up the voltage to certain parts if you are over clocking, but not the HDD's.

PiRho
16th of August 2008 (Sat), 19:19
Well, it is ATX, and I agreed that they were all keyed so you couldn't put them in wrong... until last week! that is why I feel fine doing an RMA, they changed the rules and didn't tell me! GRRRR! LOL anyway, both me and my A+ cert friend that looked at it said it was "very easy" to put the lead in the wrong socket in the PSU.

This is a Modular PSU so not all the leads have to be hooked up. this caused me much confusion. but I guess If it all ends well then I will be happy :)

20droger
16th of August 2008 (Sat), 20:08
You know, when all else fails, you could read the instructions.

Thermaltake provides a very nice, very detailed, very clear manual for that unit (complete with warnings).

You DID read it, didn't you? Otherwise, you are asking the supplier to pay for the fact that you were too lazy to read the manual, which hardly seem just.

Those who will not read have no advantage over those who cannot read.