Advice please! Battery not what I ordered

[IainB]

I know....another BP-511 battery question. Wait! Please read on...
I ordered a BP-511 advertised as 1450mAH from a so far reliable on-line Australian dealer. What arrived was a BP-511 marked 1250mAH. I emailed the dealer who has responded
"There is not much difference or the difference is so slight between those two, than normally should not be of concern. However you are welcome to send it back and we will send you another one that is 1450." He explained that they don't check every battery in stock but "we need to in the future."

First of all, is there indeed 'not much difference' between the two, and second, what's the best way to handle this? I would like the 1450mAH - that's what I paid for - but can't see why I should have to pay to ship the 1250mAH back.

I'd appreciate some feedback.
(Thanks for staying with me on this!)
IainB

[tim]

I think you should get what you paid fort too, and they should pay the return postage or give you something equal in value to the postage.

[IainB]

Thanks Tim. BTW my Tamron 28-75 arrived from BH...so sharp! I'll have to post some photos soon.
IainB

[Planet-Ed]

I agree you should get the 1450mAH batteries since thats what you paid for. They should refund you the price of return shipping or provide a prepaid mailer to you.

I had an incident like this once with another product .. The dealer refused to pay for the return shipping even thou they sent me the wrong item .. I called my credit card company and they did a charge back refunding the money in my account .. Once they no longer had my money they quickly changed their minds and sent a return label .. I then went and order from another dealer.

[IainB]

Of course...the old credit card has its uses. I'll keep that in mind.

[Hellashot]

Send it back, geez.

[lomond]

I had a similar experience from a reputable UK company. It prides itself on winning "Best Independent Retailer of the Year".
They sent me the wrong item ( in fact it even had Nikon on the case).:shock:
They asked me to return it and said "It is important that the goods are sent back via Royal Mail Special delivery and that there is adequate insurance to cover the full value of the goods." It’s a small inexpensive item so I won't be paying for a return, I'll just go elsewhere in future
I also paid £7.95 for next day delivery. Guess what, it didn't arrive despite sitting in all day waiting for it. When I complained they replied,
Dear Customer
Many thanks for your recent email enquiry.
Apologies for the delay on the delivery with this shipment.
Kind regards
So I'm inconvenienced, out of pocket and I am left with an item I don't want.

Thanks "WarehouseExpress".

[Persian-Rice]

These big seller do make mistakes, they are obviously bound to do so if they have lots of traffic. I would suggest replacing it at their expense. If you are fine with the battery, just ask them to refund you the difference. It's really up to you.

[Hogleg 44]

FWIW: I was in a Target store recently, looking at NiMH AA batteries. On the same pegboard hook, with virtually identical packaging, from a major manufacturer; the batteries inside the some blister-packs had one rating, and in other packs had another rating. Evidently the mfgr had raised the ratings from one production batch to another, but Target had both newer and older on the same hook. All were priced the same and had the same UPC #.
Moral...Look carefully at the battery itself before you buy!
In the case in question!...I assume the different rating was just simply an honest mistake by the shipper>

[Fills]

This is actually very common. Take a peek through many of the negative feedbacks on Ebay from battery sellers. Almost every negative feedback is "Battery not what described". I'm not sure why they do this, but for the $16 CND I pay for a battery I'm not too concerned... it beats $110 CND for the "Canon" one.

[IainB]

Satisfactory outcome. The dealer said I could keep the first battery, and posted another which has arrived so all's well. I can therefore recommend
http://www.powerinnumbers.com.au/ Check them out. New Zealand shipping is AU$9.50 for those of you from this corner of the world...

[blackviolet]

I know....another BP-511 battery question. Wait! Please read on...
I ordered a BP-511 advertised as 1450mAH from a so far reliable on-line Australian dealer.

was it battery-charger.com.au?? if so, they are great with their service. i emailed them at 5:30pm and the next morning they apologised for not getting back to me the day before. i recently got a knock-off of the np-e3 for my 1dmk2 and it fits perfectly and in its first charge (before refresh cycle) i've already taken about 1500 shots.

good luck!

[Kostyanych]

Hi everyone!
IainB, you post about Tamron sounds like you didn't find any other supplier around NZ/Aus...
That's really sad...
I am looking at BH too.
How long did it take to receive the lens?

[Andy D]

I had a similar experience from a reputable UK company. It prides itself on winning "Best Independent Retailer of the Year".
They sent me the wrong item ( in fact it even had Nikon on the case).:shock:
They asked me to return it and said "It is important that the goods are sent back via Royal Mail Special delivery and that there is adequate insurance to cover the full value of the goods." It’s a small inexpensive item so I won't be paying for a return, I'll just go elsewhere in future

So I'm inconvenienced, out of pocket and I am left with an item I don't want.

I would have demanded the correct item from them, telling them that as they had delivered something that you had not ordered, they still have not fulfilled the contract of sale with you. If they demanded the return of the incorrect item, I would have quoted to them the "Unsolicited Goods and Services Act of 1971 (as amended)" Which states that any item or service supplied, that was not ordered or requested, can be treated as an unsolicited good (or service). This good or service can then be kept or disposed of by you in any manner that you see fit. The only offence that would be made, is if they demanded payment for the unsolicited Goods or service. In which case, you refer them and the invoice to your Local Trading Standards Office!

If they refused to supply the original item, I would have taken it up with my Credit Card people. (Still would have kept the wrongly delivered item out of spite!!)

[MarkH]

Satisfactory outcome. The dealer said I could keep the first battery, and posted another which has arrived so all's well. I can therefore recommend
http://www.powerinnumbers.com.au/ Check them out. New Zealand shipping is AU$9.50 for those of you from this corner of the world...

Good to hear that this is resolved amicably. Though considering who you dealt with, I'm not surprised. I have made several purchases from that site and have found them to be excellent to deal with.