What is your Turnaround Time

[AzzKicker]

For those of you who shoot events like H.S sports or other sporting events where you have a large number of files, what is your turnaround time? I usually tell parents 48hrs or by the end of the next day.

[johndevane]

Turn around time for what product exactly?

[Dennis_Hammer]

If your talking galleries. A single game I say 48hrs, but always up have them up early than 24 hrs. If I get a tremendous amount of interest I tell them 24 but have them up within 8 hrs. For a weekend tournament I tell them Wed. but I start uploading the first night and every night of the tournament. By the way I cull but I don't edit and only crop if its absolutely necessary to make it a good shot.

[Patrick]

Usually 1 to 2 days to get them on-line. Only taking good shots instead of going burst crazy helps turn around time. Print time depends on when the order was placed in relation to when I upload but usually 7-10 days.

[stathunter]

Patience is something that the consumer does not have. I try to get highlights posted within hours. The remainder are uploaded ASAP. I find that the biggest impulse buyers happen right away-- when there is a delay--the sales go down.

[Sledhed]

I usually have galleries up with in a few hours but all I do is cull and upload. I don't color correct, crop or do anything to the shots until after an order has been placed.

[AzzKicker]

Hmmm. I'm wondering if I upload them too late. The problem I've having is that I edit, process and crop the pictures and upload the ready to print pics. That takes me a while. I should probably get them up quicker.

[Patrick]

I don't crop until printing and only use ACR's auto correct. The final touches are done when the order is placed. I don't want to spend time working on something that will never sell.

[AzzKicker]

I don't crop until printing and only use ACR's auto correct. The final touches are done when the order is placed. I don't want to spend time working on something that will never sell.

The problem I have with not cropping right away is what if the parent doesnt buy because the subject seems too far away in the fram? and its because its not cropped?

[johndevane]

I get scared of the same thing Ruben, not cropping first. I don't trust the parents to understand that this will turn into a good shot if they buy.

I save time by culling heavily, then do all the work on just my best shots before I upload. For a basketball team of 8 kids, I'll only post 30 or so shots. I try to post a few good ones of each kid, and keep my gallery small. Who wants to look through 10 pages to find their kid anyway? Get some up quick, 1-3 hours, then add more later if you want. It's rare that a parent will buy all of your shots anyway, they usually just pick the best 1 or 2.

In my experience, my web stats have a huge spike every game night, then drop way off the next day. You gotta get something up quick. I'm uploading the first game while I process the next. Especially for basketball, when it's 10:00 pm before I get home. I tell everyone to check the web tomorrow, but the stats still show that they look as soon as they get home.

[Sledhed]

Hmmm. I'm wondering if I upload them too late. The problem I've having is that I edit, process and crop the pictures and upload the ready to print pics. That takes me a while. I should probably get them up quicker.

When you work on each pic like that you end up spending a lot of time on shots that never sell, so all your doing is wasteing your time. If your worried about the crop put a note at the top of the gallery that says "customer may indicate crop when ordering" or something like that. Similar to what I did on this gallery. It's never been much of an issue with me but then again I mainly shoot with a 400/2.8.

http://cproctor.smugmug.com/gallery/4854686_UKqPF#P-1-24