CS 3 stopped working!

[teeny]

Hi, I got a new computer about a month ago. I installed Ps 3 on it and it worked fine untill today. I went to pull it up and it wanted my serieal number again. Typed it in . Still not working. should I unistall it nd try again? I don't understand what happened to it.

T

[advaitin]

When you installed it, you somehow got it in as a trial. You will need to go back to the old installation on your old computer and go through a deregistration--I forget the name photoshop calls it--which will allow you to register the new installation. When in doubt contact Adobe.

[cory1848]

Registration and activation are two separate things with CS3. You do not have to register it but you do have to activate it. Usually this is what happens when the copy is not legit. If it is a legit copy, contact adobe and they will walk you through it.

[advaitin]

Activate! That's it. I switched to a new computer and tried to install my CS3 but was told I had all the activations allowed--that I would have to deactivate the copy in the old computer first. Cory1848 jogged my memory, which is poor most of the time.

[teeny]

Its still not working. I went to my old computer and deactivated it. I reinstalled my photoshop on my new one, clicked to open it and still the same thing, a gray screen the the heading only and you can't click them, it you try it says not responding.

It did not ask me for my serial number or anything.
I called adobe, and they said because its CS3 they wanted to charge me $39.00 to continue and I could not half understand the guy to begin with so I told them nevermind.

Anybody else out there with some help? Please! I have pics to edit and can't!
Oh yea, he said I could upgrade to 4 and they could help me out.:mad:

teeny

[cory1848]

What system are you running?

[teeny]

Hi, I have Vista

Teeny

[Pinto]

It did not ask me for my serial number or anything.
I called adobe, and they said because its CS3 they wanted to charge me $39.00 to continue and I could not half understand the guy to begin with so I told them nevermind.

I've never heard of anything like this. Has anybody else?

[Pinto]

I misread the post. I thought it was a charge to reinstall the software. Apparently it's a tech support charge on an outdated version. Now it makes sense.

[MaxxuM]

Its still not working. I went to my old computer and deactivated it. I reinstalled my photoshop on my new one, clicked to open it and still the same thing, a gray screen the the heading only and you can't click them, it you try it says not responding.

It did not ask me for my serial number or anything.
I called adobe, and they said because its CS3 they wanted to charge me $39.00 to continue and I could not half understand the guy to begin with so I told them nevermind.

Anybody else out there with some help? Please! I have pics to edit and can't!
Oh yea, he said I could upgrade to 4 and they could help me out.:mad:

teeny

Reinstall back onto the old drive, turn off all AV/Firewalls (including on router if you have one) then try to deactivate again. Here's my thinking. If this is truly a lagit copy of CS3 the license file may have been corrupted and it may have never called home (properly) to deactivate. Once it is deactivated then wait an hour then try to install on the new computer (but only after uninstalling it completely then running CCleaner to clean up the registry). Hope that helps.

[teeny]

Thanks everyone for your help, but after many,many hours of trying, my husband and I gave up. I upgraded to CS4.

Teeny

[DennisW1]

Thanks everyone for your help, but after many,many hours of trying, my husband and I gave up. I upgraded to CS4.

Teeny


Probably what Adobe wanted you to do all along............greedy b@$stard$