Does Adorama ever answer their phones?

[clancyman]

I have called twice trying to order from them. The first time I called I sat on hold for 1/2 hour and a salesperson never picked up. Now I am on hold again for that lat 20 minutes with a recording saying thank you for holding a rep will be with you in just a minute. I thought they were supposed to be one of the places that had good service??????

[polarbare]

they're probably really busy right now. They close for a week for Passover so people are getting their orders in now. FWIW I order both from Adorama and Adoramapix on a regular basis without an issue so I'm sure there's a reason for the problem your having.

[kellgell]

I've called them 4 times in the last two days (Friday & Today) and had no problem at all.

[Karl Johnston]

Why not email them or buy online?

[clancyman]

I guess it's just me. They finally answered after about 35 minutes.

[Picture North Carolina]

Ordered something yesterday. After going thru the menu, a sales rep picked up within a minute or two.

[HelenOster]

I have called twice trying to order from them. The first time I called I sat on hold for 1/2 hour and a salesperson never picked up. Now I am on hold again for that lat 20 minutes with a recording saying thank you for holding a rep will be with you in just a minute. I thought they were supposed to be one of the places that had good service??????

I do apologize; we are incredibly busy today, probably because we will be closed for the Passover holiday as follows:

Wednesday April 8th, from 9:00 am to 1:00 pm
Thursday April 9th, Closed
Friday April 10, Closed
Saturday April 11, Closed
Sunday April 12, from 9:30 am to 5:00 pm
Monday April 13, from 9:30 am to 5:00 pm
Tuesday April 13, from 9:30 am to 2:30 pm
Wednesday April 15, Closed
Thursday April 16, Closed
Starting Friday April 17, back to Regular Schedule

We appreciate your understanding that this is a special time for us, and regret the inconvenience caused.

Sincerely

Helen Oster
Adorama Camera Customer Service Ambassador

helen.oster@adoramacamera.com (helen.oster@adoramacamera.com)
www.adorama.com (http://www.adorama.com/)

[polarbare]

I was right! Yay for me!

seriously though they're usually right on top of things.

[bps]

Unequivocally, my calls to Adorama have been the fastest and most convenient calls I have ever made to ANY customer service call center. I have literally placed orders in less than a minute from start to finish.

Bryan