1DM2 Question: How screwed am I?

[scottbergerphoto]

I accidentaly tore one of the two foam cusions hanging down just inside the lense mount of my Mark II while cleaning the focusing screen. It looks like they are important for cushioning the mirror snap. Does any one know how important these are and if i need to box it off to Canon for repair?

[dito]

not from personal experience, but I've heard these things ARE important and sounds like a Canon repair to me. sorry...

[Pekka]

Yes, I would say it is better to get it fixed professionally than do possibly more damage by self-repair.

[Dante King]

Hopefully not a too costly repair.

[scottbergerphoto]

My Googleing tells me that I need new Mirror Bumpers. Thanks all, It's off to Canon.

[defordphoto]

That sux. Next time don't use the pressure washer! ;) Yeah, I know it's hard to find humor in any of this right now when the baby's going in a box, but I gotta try.

[Tom W]

Good move letting Canon deal with it - this foam helps prevent damage to the reflex mirror. It shouldn't cost too much to fix it, and it might even be free.

[HKFEVER]

My Googleing tells me that I need new Mirror Bumpers. Thanks all, It's off to Canon.

It's cheap less than $50.00 from HK's Canon or Nikon. But those foam are must.

[Mills]

Scott. This may be a rotten thing to ask, but here goes. Would you consider taking us through the process of sending the camera to Canon for repair? You are one of the better Teachers here and, God forbid, a step by step "guide" from you may be very useful to other members in the future. I for one would have no idea of the address of the appropriate service center. Or who to call to get it. It is probably right there in front of all of us but I am confident that you could provide the best possible "handbook" should anyone need it in the future.

[mr.photoguy]

Scott. This may be a rotten thing to ask, but here goes. Would you consider taking us through the process of sending the camera to Canon for repair? You are one of the better Teachers here and, God forbid, a step by step "guide" from you may be very useful to other members in the future. I for one would have no idea of the address of the appropriate service center. Or who to call to get it. It is probably right there in front of all of us but I am confident that you could provide the best possible "handbook" should anyone need it in the future.
You could start by looking at the Canon website, or even the Canon manual that came with your camera.. everything you need from contact phone numbers, to shipping addressess should be in there..

We don't need anyone to hold our hands on this one.

[scottbergerphoto]

Scott. This may be a rotten thing to ask, but here goes. Would you consider taking us through the process of sending the camera to Canon for repair? You are one of the better Teachers here and, God forbid, a step by step "guide" from you may be very useful to other members in the future. I for one would have no idea of the address of the appropriate service center. Or who to call to get it. It is probably right there in front of all of us but I am confident that you could provide the best possible "handbook" should anyone need it in the future.
1. Choose the closest Canon Service Center to you geographically.
2. Type a letter clearly stating the problem with the item and what you would like done.
3. Enclose copies of the sales receipt and warranty card.
4. Pack the item in bubble wrap or similiar protective packaging. It might be used as a football.
5. Ship the item via a reputable carrier like UPS or FedEx and insure it for the full value of the item.
6. Make sure someone at the shipping counter signs your reciept if you print the shipping label at home via the UPS web site.

[Mills]

1. Choose the closest Canon Service Center to you geographically.
2. Type a letter clearly stating the problem with the item and what you would like done.
3. Enclose copies of the sales receipt and warranty card.
4. Pack the item in bubble wrap or similiar protective packaging. It might be used as a football.
5. Ship the item via a reputable carrier like UPS or FedEx and insure it for the full value of the item.
6. Make sure someone at the shipping counter signs your reciept if you print the shipping label at home via the UPS web site.


Thanks Scott. As usual, well done. I am sure someone will catch this on a Search in the future and it will provide assistance. Good luck. Hope you get the camera back Very Soon.

[robertwgross]

Into Scott's list, I would suggest to interject one step. Contact the repair center and tell them the problem. Sometimes they will suggest an unobvious trick, and sometimes they will issue a Canon tracking number for you to mark on the package. Tracking numbers can be very important if you ever have to contact them about the repair progress. Without a tracking number, you have little recourse with Canon, and maybe only with the shipping company. With the tracking number, Canon can look it up in their database and see if it has been received before they look for the physical item.

---Bob Gross---

[scottbergerphoto]

Here's a follow up. Canon replaced the Mirror Bumpers, the Focusing Screen, and cleaned the sensor for free. The only problem is, now the Quick Control Dial doesn't work for any of the exposure modes. I called Canon and the first moron(Ebony) I spoke to, told me it was unrelated to my original problem so I would have to initiate a new repair. She then hung up on me when I asked to speak to her supervisor. I called back and another rep offered to send me a Fed Ex overnight label to get it back to them for repair. I am waiting for a call back from the moron's supervisor. :evil:

[Tom W]

Isn't it odd how so often, tech support employs the least technically-minded people in the world? I'd certainly send a letter, e-mail, or something to someone a little higher up at Canon support describing in detail your conversation with this particular tech support person.

And I hope that the problem with the QCD is something simple (which I'm sure it is). BTW, and this may sound silly, but is the dial on-off switch firmly in the "on" position? It may have been bumped during the repair process. Toggle it back and forth a couple of times if you haven't already done so.

[scottbergerphoto]

Isn't it odd how so often, tech support employs the least technically-minded people in the world? I'd certainly send a letter, e-mail, or something to someone a little higher up at Canon support describing in detail your conversation with this particular tech support person.

And I hope that the problem with the QCD is something simple (which I'm sure it is). BTW, and this may sound silly, but is the dial on-off switch firmly in the "on" position? It may have been bumped during the repair process. Toggle it back and forth a couple of times if you haven't already done so.
Toggled the switch numerous times and cleared all the Custom Functions and Personal Functions.

[Tom W]

Toggled the switch numerous times and cleared all the Custom Functions and Personal Functions.

I kind-of figured that you had done that, but it seemed to be worth mentioning. Its those simple things that often get us.

Some day, I'll tell you about the 2-cycle snowblower that I picked up at a garage sale when I lived in Cleveland. Suffice to say that the reason that it wouldn't start was due to something simple (and a bit embarassing for me).

Good luck with it - they should get you going quickly.