MarKap77
19th of May 2009 (Tue), 10:58
I was having some difficulties with my G9. While still under warranty, it got sent to Canon because of buttons that would not function. First and second repair attempts failed, but that was because the store where I purchased the camera didn't correctly state the problem, so Canon returned it twice without repairing it. Subsequently, I sent it to Canon directly, but out of warranty and paid the $159 repair fee (we had moved, and I couldn't find the receipt), but noted that it was a repeat repair.
Canon never charged my credit card for the repair as this was basically a re-repair of something that should have been covered under warrenty. They did that on their own, even though I was willing to pay to have an operational G9. They returned a refurbished G10 as replacement for my defective G9. This is allowed under the terms of the warranty. Problem is, I don't want a G10. I prefer the longer focal length of the G9, plus, I already own a Canon underwater housing for the G9 and didn't want to have to purchase a different housing for the G10.
Contacted technical support, and after a few transfers, got a lady named Michelle in customer service. She said they had refurbished G9s available, and sent me a return label for the G10. Once it was shipped back, they sent me the refurb G9.
I am now in possession of a fully operational G9, which I can take diving any time I want. Yes, there was a little hassle factor, but most of that was due to the store where I purchased the camera that messed up the repair instructions. Dealing directly with Canon was a good experience. They lived up to the label "customer service". And while 95% of people would have been ecstatic to get an upgraded camera, when I asked that they correct that situation, they did so forthwith.
Big "thumbs up" to Canon!
Canon never charged my credit card for the repair as this was basically a re-repair of something that should have been covered under warrenty. They did that on their own, even though I was willing to pay to have an operational G9. They returned a refurbished G10 as replacement for my defective G9. This is allowed under the terms of the warranty. Problem is, I don't want a G10. I prefer the longer focal length of the G9, plus, I already own a Canon underwater housing for the G9 and didn't want to have to purchase a different housing for the G10.
Contacted technical support, and after a few transfers, got a lady named Michelle in customer service. She said they had refurbished G9s available, and sent me a return label for the G10. Once it was shipped back, they sent me the refurb G9.
I am now in possession of a fully operational G9, which I can take diving any time I want. Yes, there was a little hassle factor, but most of that was due to the store where I purchased the camera that messed up the repair instructions. Dealing directly with Canon was a good experience. They lived up to the label "customer service". And while 95% of people would have been ecstatic to get an upgraded camera, when I asked that they correct that situation, they did so forthwith.
Big "thumbs up" to Canon!