briancmo
9th of June 2009 (Tue), 21:46
Needed to vent.
My last laptop was an Acer and had a great all round experience. No isses blah blah blah
Bought a new Acer laptop May 7, 2009. While partioning the HD, it screwed up!When I went to look in my acer box, I realized they never shipped recovery CD's!!! I had to reformart C and install a beta of vista I had filed away.I called immediately and the recovery CD's weren't in stock, and needed to be ordered, then once they're in, 7-10 business days to get to me. F$!K
I call back May 20th to inquire why I haven't received my discs and they tell me they never shipped them out!!! Apparently I needed to call back after my first call to say "yes, please send", which makes no sense! Obviously I need the discs, that's why I caled in the first place!!! ANOTHER 7-10 business days + ordering time.
Discs arrived last week on June 4th. Tonight I decide to install, and what-do-ya-know, the English discs don't work! It just gets hung up on 0%! It's not 1 month, and I've lost $1000 on a computer I can't use unlss I use pirated software. This is rediculous. Acer just told me tonight, thy'll resend discs, but it will (again) be another 7-10 days and can't send any faster.
I asked if they were going to make this up to me and they said nope. I could purchase an extended warranty like every other joe shmoe. I'm furious!
Meanwhile, the store I purchased from isn't a major retailer so beyond 7 days (and any physical damage), I'm on my own to deal direct with the manufacturor.
I can't believe Acer isn't offering me a free extended warranty, money back, or a credit note to switch the comp with the same model at the store and take care of this for me. I will NEVER buy an acer product again.
My last laptop was an Acer and had a great all round experience. No isses blah blah blah
Bought a new Acer laptop May 7, 2009. While partioning the HD, it screwed up!When I went to look in my acer box, I realized they never shipped recovery CD's!!! I had to reformart C and install a beta of vista I had filed away.I called immediately and the recovery CD's weren't in stock, and needed to be ordered, then once they're in, 7-10 business days to get to me. F$!K
I call back May 20th to inquire why I haven't received my discs and they tell me they never shipped them out!!! Apparently I needed to call back after my first call to say "yes, please send", which makes no sense! Obviously I need the discs, that's why I caled in the first place!!! ANOTHER 7-10 business days + ordering time.
Discs arrived last week on June 4th. Tonight I decide to install, and what-do-ya-know, the English discs don't work! It just gets hung up on 0%! It's not 1 month, and I've lost $1000 on a computer I can't use unlss I use pirated software. This is rediculous. Acer just told me tonight, thy'll resend discs, but it will (again) be another 7-10 days and can't send any faster.
I asked if they were going to make this up to me and they said nope. I could purchase an extended warranty like every other joe shmoe. I'm furious!
Meanwhile, the store I purchased from isn't a major retailer so beyond 7 days (and any physical damage), I'm on my own to deal direct with the manufacturor.
I can't believe Acer isn't offering me a free extended warranty, money back, or a credit note to switch the comp with the same model at the store and take care of this for me. I will NEVER buy an acer product again.