update on the treble camera stoll need your help

[gail]

I took it to the shop this morning. And she had a look at it and said from she seen it look to be non fixing in shop so had to be sent out for repair.

So as we talk and I was telling her of what it was doing and that on my mirror it had a Little square on there that I don't remember seeing before.

So she said let me go get my camera and see if mine looks like that.
So she did and it didn't we she got to playing around with it. And she said you know I bet your mirrors are stuck together. And they were I was so happy thinking well that was simple enough to fix. I thank her and went on. well got back to the church to do some more decterrateing.

and low and behold, still messed up. Now it will focus but when you view Madge is only show like 20% showing now. from the top to the bottom of the LCD screen it is only taking a part of the image and for the rest it is blacked out nothing there just pitch black. Could there be something else stuck to my mirrors and maybe I could clean them and it would work?

If so how do I go abpout doing that? Thank, hate to brother you all but I'm in a hard spot right now and need your ad vice. Please. Does anyone know why and how to fix this problem?

[PhotosGuy]

1st, let me say that I have no idea how to fix it, & doubt if you can do it & recommend that you don't try!
What I would do (probably before sending it in for repair) would be to put the cam in sensor cleaning mode which should flip the mirror up. See if it does. Then I'd take it out of that mode & see if the mirror came down. If it did, I'd try taking a few shots.
If it works, I'd STILL call Canon to see what they had to say.
Good luck, Gail! ;-)

Afterthought: These aren't flash pics, are they?

[CyberDyneSystems]

I'd definitely call Canon and be prepared to ship it to there service center.

[robertwgross]

Be thankful that you are not the primary photographer for the wedding.

For one thing, that is why primary photographers have a certain amount of backup equipment, just in case something goes south at the last moment.

---Bob Gross---

[Titus213]

And with a camera still under warranty do NOT try to clean the mirrors......

[Cadwell]

This business of the secondary mirror getting stuck/not flipping out of the way seems to be a common failure mode on the 300D/dRebel - we've seen quite a few on the forum. It needs a trip back to Canon.

[gail]

Ok here's a shot that was taken in the canon store today. This is what I'm saying it's doing it only takes top part of an Image. and the bottom half is blacked out. I I checked the mirror and it is flipping back up. Well, I will have to worry about it later I got a big day tomorrow and I'm still up putting things together at 3:00 am and I got like 2 hours to try and get a little rest before I have to go again. So thank to all for the help, I appreciate it very much.

I will be one tired lady tomorrow afternoon. Oh well it will all be worth it.
To see my baby son happily married. So I had to go and buy a new camera tonight didn't have time to try and fix this one. But it still has me puzzled as what happen to it just all at once. And It hasn't been dropped are anything.

All but it was in my truck yesterday for some time in the hot heat.
I was thinking maybe that could have done it.

[pierrot]

Definitely looks like a mirror unable to flip up, it remains half way up and masks the sensor.

Send it for repair, shoot with your brand new camera and... relax!

Have a great nice day! ;)

[gail]

thanks I'm looking fordward to a nice day. hopefully all goes well. I will have to post some of them here when I get them all uploaded to my computer.

[Jack_10D]

I'm guessing you're using an external flash set in manual mode, and possibly also the camera in manual mode. A flash in manual mode will fire whenever you take a shot, regardless what mode the camera is in. That's the key. If you put the camera's flash mode on, it will limit the shutter speed to 1/200 or slower to avoid the problem of the shutter being in the way during the flash. (At least, that's what my 10D does.) This is true if you're using the built in flash or an attached flash.



Here's the other key: if the camera isn't set in "flash" mode, you can set the camera's shutter speed much faster than 1/200. I think the combination of the flash in manual mode and a fast exposure leads to the problem you're seeing. The shutter is still moving when the flash fires.



Experiment with this on your camera: set the camera and the flash to manual, and take pics at 1/250, 1/350, 1/500, 1/750, etc. On mine, I just barely see it at 1/250, but beyond that it's quite noticable.



There's nothing wrong with using the flash in manual mode, but if you do, keep in mind that you'll also have to keep the shutter speed below 1/200. Also, if I'm right about my assumptions, I would say that there's nothing wrong with the camera or the flash. It sure would be nice to have all this explained in the manual.



I understand that the Canon 550EX & 580EX have a setting called High-Speed Sync that's supposed to alleviate this problem. I don't know if using that feature requires either the camera or the flash to be in a certain mode, but I'll bet one or the other can't be in manual for it to work.

Jack

[lostdoggy]

Huh??? Mirror lockup!!! Flash???

[Jon]

I understand that the Canon 550EX & 580EX have a setting called High-Speed Sync that's supposed to alleviate this problem. I don't know if using that feature requires either the camera or the flash to be in a certain mode, but I'll bet one or the other can't be in manual for it to work.

Jack

You'd lose. High speed sync works (on the 420EX as well) in all camera modes, and in any mode the flash otherwise supports.

Based on the described symptoms, I'd agree with the consensus. If it were X-sync setting being wrong, since the shutter is very close to the sensor, the edge would be much sharper.

[OviV]

Gail,

What you are seeing is the secondary mirror (used for AF) staying down. It is a problem that a few people have come across with the Digital Rebel (including me), usually after a large number of actuations. Mine did it at around 9,000. If you flib it up by hand your AF stops working and eventually it will stay down again. I had mine fixed by Canon under warranty. There is nothing that you can fix.

Ovi

[gail]

Thanks, all for the help on trying to solve this matter. But I just went and bought me a new one. I think maybe it was from the hack, not for sure but think thats what messed it up. I want do that with this new one. The lady at the canon shop said to repair, it would cost any where from $400.00 to $500.00 to get it fixed.

So I didn't want to spend that kind of money on it and just decided to go get a new one being a new one would only cost me few hundred over the price to have that one repaired. I got a new one with kit lens for 650.00.

But again thanks for the help, I appreciate it.

[gail]

Gail,

What you are seeing is the secondary mirror (used for AF) staying down. It is a problem that a few people have come across with the Digital Rebel (including me), usually after a large number of actuations. Mine did it at around 9,000. If you flib it up by hand your AF stops working and eventually it will stay down again. I had mine fixed by Canon under warranty. There is nothing that you can fix.

Ovi

Well, I didn't have any warranty. And too didn't want to send it in being I had did the hack. They probably wouldn't have fixed it any way being I had.

[OviV]

Gail,

Hack has nothing to do with it. This is a hardware failure that a number of us have experienced. I sent mine in with the hacked software and had no problem whatsoever. I also seriously doubt that it would be more than around $200 or so to get it repaired at most. If I were you, I would get it repaired and keep it as a backup body to your new one. You can also do what I did which was get it repaired and sell it on eBay.

Ovi

[gail]

Ovi,

I was thinking the same as you. I don't think the lady at the canon store knew what she was talking about. I was thinking around $200 or less maybe a little more.
I will probably have it repaired and just keep for a backup. AS you never know when you will need it lol. At a spare of the moment mine put me down a day before the wedding.

[Wazza]

That's exactly what happened to my mate.

(Rendezvous, here at the forums)>

His 300D has been in for repair for over 5 weeks. Friday this week, it will be 6! Apparently he said a spring came popping out, and AF won't work.
Still waiting for the local shop to have it ready. A week ago, they said they were still waiting on a part. :rolleyes:

[Mark_48]

Gail,
If you haven't already done so, give Canon service a call and explain the problem. If it is a somewhat commonly occuring problem they may be able to give you an approximate dollar estimate for the fix. No doubt they'll recommend sending it in for a look. And as you said it will be a good backup for the new one you have.

I don't usually purchase extended warranties for products I purchase, but I'm beginning to think in some cases it may be worth it. If the new camera you just bought has an extended service warranty available through the dealer at a "reasonable" cost with good coverage, it may be worth looking into.

Looking forward to seeing some of those wedding pics !!

Mark.......