Hypothetical question: Would you keep a wrong ordered lens, if it was in your favour?

[mrkgoo]

Just getting the disclaimer out there: this is totally hypothetical.

I'm sitting here waiting for my lens to arrive, so it got me thinking.

It must've happened to people in the past, but what would you do if you received lens that is better than the one you ordered, but they only charged you for your order (basically a mispackage)?

For example, you order a 70-200 f4L, and get a 70-200f4LIS?
Or an EF-s18-55IS, and you get a 17-55 IS?
50mmf/1.8, get a 50mm f/1.2?

I'm fairly moral, the guilt would probably eat way at me, and I'd like to think that I'd return it...but to be brutally honest, I'd probably consider it at least. At the very least, I'd open it and play with it probably...

Has this happened to anyone? What did you do?

Would it make a difference TO YOU, if it were different stores? i.e. BestBuy vs. B&H, or Amazon vs. some Mom&Pop store? Off an bay seller?

Would the price difference matter? For example, you get something $100 in your favour vs. something thousands of dollars?

'Stealing' is stealing, but people's morals always cover a gradient...

[Jeff81]

Interesting question. I'd return it. Wouldn't make a difference to me what store I ordered from. Maybe add a poll - you might get more honest results...

[ed rader]

Just getting the disclaimer out there: this is totally hypothetical.

I'm sitting here waiting for my lens to arrive, so it got me thinking.

It must've happened to people in the past, but what would you do if you received lens that is better than the one you ordered, but they only charged you for your order (basically a mispackage)?

For example, you order a 70-200 f4L, and get a 70-200f4LIS?
Or an EF-s18-55IS, and you get a 17-55 IS?
50mmf/1.8, get a 50mm f/1.2?

I'm fairly moral, the guilt would probably eat way at me, and I'd like to think that I'd return it...but to be brutally honest, I'd probably consider it at least. At the very least, I'd open it and play with it probably...

Has this happened to anyone? What did you do?

Would it make a difference TO YOU, if it were different stores? i.e. BestBuy vs. B&H, or Amazon vs. some Mom&Pop store? Off an bay seller?

Would the price difference matter? For example, you get something $100 in your favour vs. something thousands of dollars?

'Stealing' is stealing, but people's morals always cover a gradient...

you've just provided the yeast for a long, drawn out, nasty thread that surely will come to no good end. why is that?

ed rader

[RiaGurl]

Interesting question. I'd return it. Wouldn't make a difference to me what store I ordered from. Maybe add a poll - you might get more honest results...
+1 add a poll. would be curious to see the results.

[ed rader]

+1 add a poll. would be curious to see the results.


add a poll and move it to one of the off-topic chat forums. make sure to list the various dollar amounts that participants would sell out at.

ed rader

[neil_r]

I would return it without question. If you do put up a poll it would be interesting to try an accretion how many people would do nothing if the mis packaging was to their detriment rather than to their favour.

[CountryBoy]

If I ordered a 400mm 5.6L and someone sent me a 400mm 2.8L lens. The guilt would get to me and I would return it............ after a few years.

Maybe put it in my will to return it after I'm dead :lol:

[RiaGurl]

if i ordered a 50mm 1.8, and got a 1200mm 5.6, i would contact them and let them know, but i would first get lost in the excitement of the lens, that it would take me a lifetime to get my head on straight in order to do so:lol:

[neil_r]

If I ordered a 400mm 5.6L and someone sent me a 400mm 2.8L lens. The guilt would get to me and I would return it............ after a few years.

Maybe put it in my will to return it after I'm dead :lol:

but how pissed would you be if you ordered a 2.8 and they sent you a 5.6.

[mrkgoo]

if i ordered a 50mm 1.8, and got a 1200mm 5.6, i would contact them and let them know, but i would first get lost in the excitement of the lens, that it would take me a lifetime to get my head on straight in order to do so:lol:

Ok, I laughed at this :p

I'd wonder why my 50 f/1.8 was shipped on a crate. :D

Ed: A poll makes sense, but I guess I'm not so interested in the actual numbers over the discussion.

edit: Oh, and you're probably right,this could be a very bad thread...well, maybe no-one's going to own up to having this happen to them and them keeping the lens (for sure they'd get blasted for it). I sometimes forget this forum is not as 'anonymous' as your usual generic forum.

[CountryBoy]

but how pissed would you be if you ordered a 2.8 and they sent you a 5.6.


But that wasn't the question, was it ?

[ed rader]

But that wasn't the question, was it ?

no the question was at what dollar amount would you become dishonest.

ed rader

[neil_r]

But that wasn't the question, was it ?

I agree but I think it is a valid extrapolation of the original question. :-)

(But I am sure that no one posting here would have such blatant and immoral double standards)

[mrkgoo]

But that wasn't the question, was it ?

Yea,h I refrained form bringing that up - it's obvious what the reaction to getting sent a lens that is less than what you ordered. You'd be angry and you'd definitely contact the supplier.

Regards to the topic, one must also wonder if the supplier knows about the mistake as well. What if Canon sent you back a different lens from repair?

The bottom line is, if you have the wrong lens, then someone else also has a wrong lens.

[guitarman710]

You know what, something similar to this happened to me on an eBay transaction that was unrelated to lenses. I had ordered an item, I think it was a pocket digital recorder at like $40, and when I received the package (which was properly addressed and everything), it had 2 extremely nice personal digital recorders that retailed for well over $100 a piece. At first, I was just confused. I scratched my head and looked at the invoice in the box. IT had my name on it, but my paypal account only showed the $40 taken out for my original order. I quickly realized that someone had messed up and I had gotten someone else's order. Well, then I thought about the person somewhere else in the country who was opening their box to find a $40 recorder in place of the $200 order that they had placed. Then, sadly, I emailed the seller and had the recorders shipped back. I say sadly because I am human and there of course was a part of me that selfishly wanted to keep the items. But if you put yourself on the other side of the coin (business owner who lost a lot of money, or the person who expected the more expensive item and got shafted) then it makes the choice a little easier.

My $.02

[CountryBoy]

no the question was at what dollar amount would you become dishonest.

ed rader

Ed, I figured you would know my post was in jest :eek: .

Dell sent me a laptop I didn't order . It wasn't even linked to my account, someone in NY ordered it. But somehow it got sent to me on Oklahoma . It was really a pain in getting it straightened out. They kept denying that had they sent it to me. It took a number of calls to get it straight . Really I was almost to the point of keeping it, it was such a pain. But it was sent back and hopefully the rightfull one got it.

So I really know what I would do.

But lighten up people , threads like this should not be taken serious

[ed rader]

Yea,h I refrained form bringing that up - it's obvious what the reaction to getting sent a lens that is less than what you ordered. You'd be angry and you'd definitely contact the supplier.

Regards to the topic, one must also wonder if the supplier knows about the mistake as well. What if Canon sent you back a different lens from repair?

The bottom line is, if you have the wrong lens, then someone else also has a wrong lens.


how's that your fault? if canon we're doing its job everyone would have the right lens. plus isn't the lens insured.....that means it's will be replaced for free right?

and i'm mad at canon anyway because my 5d II should have the same AF as the new and cheaper 7d...........

ed rader

[Sports_Dude]

Here's my story....years back, I ordered a 28-135mm IS Lens from Sears over a long holiday weekend. A day later I found it cheaper somewhere else so I contacted sears to cancel the order. They said no problem. About a week later, I was surprised to find a package from sears with the lens. (Note: No charge was ever made to my CC). After a few phone calls, I finally received instructions from Sears on how to return the lens. I shipped the lens back to Sears and was credited back $400+ for the returned lens. (Remember, I was never charged for the lens in the first place) At that point, I felt my work was done. It's not up to the consumer to correct a merchant if they are making multiple mistakes. My time is worth something. End of story.

[mrkgoo]

how's that your fault? if canon we're doing its job everyone would have the right lens. plus isn't the lens insured.....that means it's will be replaced for free right?

For sure, it's not your fault, but if there's something that can be done about it...



and i'm mad at canon anyway because my 5d II should have the same AF as the new and cheaper 7d...........

ed rader

:p

On the question of price vs. dishonesty, I'd probably me more likely to be dishonest at a lower price difference.

Sports_dude: To be honest, I'd have probably done the same. If they continue to insist on giving you stuff...

This is kind of getting off the topic of lenses (which is probably why Ed said to move to off topic in the first place), but I've heard of stories from Apple where people have been shipped a better or an extra computer. They call back explaining the mistake, and Apple simply claim that there isn't a registered mistake at their end, so they can just keep whatever they got. That would be the ideal situation - free stuff, with approval from the supplier!

[St1ll]

Here's my story....years back, I ordered a 28-135mm IS Lens from Sears over a long holiday weekend. A day later I found it cheaper somewhere else so I contacted sears to cancel the order. They said no problem. About a week later, I was surprised to find a package from sears with the lens. (Note: No charge was ever made to my CC). After a few phone calls, I finally received instructions from Sears on how to return the lens. I shipped the lens back to Sears and was credited back $400+ for the returned lens. (Remember, I was never charged for the lens in the first place) At that point, I felt my work was done. It's not up to the consumer to correct a merchant if they are making multiple mistakes. My time is worth something. End of story.
How did you spend your 400 $ credit then? :D

[ed rader]

Here's my story....years back, I ordered a 28-135mm IS Lens from Sears over a long holiday weekend. A day later I found it cheaper somewhere else so I contacted sears to cancel the order. They said no problem. About a week later, I was surprised to find a package from sears with the lens. (Note: No charge was ever made to my CC). After a few phone calls, I finally received instructions from Sears on how to return the lens. I shipped the lens back to Sears and was credited back $400+ for the returned lens. (Remember, I was never charged for the lens in the first place) At that point, I felt my work was done. It's not up to the consumer to correct a merchant if they are making multiple mistakes. My time is worth something. End of story.


let's say you were overcharged $400. would you have pursued it after the one phone call or does the "my time is worth something" also apply here?

ed rader

[Sports_Dude]

let's say you were overcharged $400. would you have pursued it after the one phone call or does the "my time is worth something" also apply here?

ed rader

Yes, I would have made a single phone call to my credit card company and call it a day.

[CountryBoy]

Since, you brought the Canon slant into it , I would have to think hard about it . Mainly because of the way they are overpricing their lens , at the moment.

So it would be between , being honest or thinking they have it coming.

[ed rader]

Yes, I would have made a single phone call to my credit card company and call it a day.

couldn't you have done the same to return money that was not yours?

ed rader

[ed rader]

Since, you brought the Canon slant into it , I would have to think hard about it . Mainly because of the way they are overpricing their lens , at the moment.

So it would be between , being honest or thinking they have it coming.


so let's change the slant to sigma. you'd have no problem with being honest with sigma because their lenses are fairly priced and they've always done you right?

ed rader

[ed rader]

For sure, it's not your fault, but if there's something that can be done about it...



:p

On the question of price vs. dishonesty, I'd probably me more likely to be dishonest at a lower price difference.

Sports_dude: To be honest, I'd have probably done the same. If they continue to insist on giving you stuff...

This is kind of getting off the topic of lenses (which is probably why Ed said to move to off topic in the first place), but I've heard of stories from Apple where people have been shipped a better or an extra computer. They call back explaining the mistake, and Apple simply claim that there isn't a registered mistake at their end, so they can just keep whatever they got. That would be the ideal situation - free stuff, with approval from the supplier!

so you'd find it easier to steal $5 rather than $500?

ed rader

[Sports_Dude]

couldn't you have done the same to return money that was not yours?

ed rader

If you read my post above, I already spent enough time dealing with the issue.

[ed rader]

If you read my post above, I already spent enough time dealing with the issue.

all your post told me is you justified a way to keep money that wasn't yours.

ed rader

[eror11]

Well, it surprises me that there are more people who would be fair. It's a nice surprise... cos' personally, no matter what the price difference, if i got a better lens then what i payed for, id probably keep it. No guilt either! :)

[mrkgoo]

so you'd find it easier to steal $5 rather than $500?

ed rader

Pretty much.

I didn't say it was right, I was just being honest.

For example, if I get given too much change, I normally point it out, but if it's just a few cents, I just forget it. It works both ways, though. Sometimes I I would get paid not enough change and I would forget about it then too.

It depends on the cost of the item in question. If it costs $1, and the price charge was $5, I'd bring it up.

if it cost $1000 but I was charged $1005, i'd probably forget about it.

Again, not saying I'm right or it's a good way to be, just being honest to how I would probably react.

[CountryBoy]

so let's change the slant to sigma. you'd have no problem with being honest with sigma because their lenses are fairly priced and they've always done you right?

ed rader


Ed , I was mainly talking about the prices over the last year . Sigma didn't raise the price on a lens I wanted . Canon did, way to much. So I am pissed at Canon also, because of their greed.

By the way, any time I've had dealings with Canon they me right also.

[neil_r]

I once was the first customer at a stall at a dive show, I had researched the prices of a specific air integrated computer that I wanted to buy, the cheapest I could find it on the web was £650 but most were at about £700. I had taken a print out of the £650 web page and was going to ask if they would match it.

The guy was still unpacking when I asked him how much he was charging for that model, he looked at his price sheet and said £250, I paid him and walked away with my goods. I got to the exit, turned around and went back to the stall told the guy that I thought he may have made a mistake, he checked, he had. His list price was £700. He let me have it for £625.

[mrkgoo]

Ed , I was mainly talking about the prices over the last year . Sigma didn't raise the price on a lens I wanted . Canon did, way to much. So I am pissed at Canon also, because of their greed.

By the way, any time I've had dealings with Canon they me right also.

Honesty and things aside, it's not really Canon's fault that the exchange rate is the way it is. I'm led to believe it's the exchange that is causing the price hikes. Canon are probably making the same money they've always made on these lenses.

I liken it to Apple prices in NZ. A US$1999 currently costs US$2999 in New Zealand due to the exchange at the time it was released compared to now (Apple fix a price until each update). Likewise, some things end up costing a little less if you take direct exchange rates.

[ed rader]

]Well, it surprises me that there are more people who would be fair.[/COLOR] It's a nice surprise... cos' personally, no matter what the price difference, if i got a better lens then what i payed for, id probably keep it. No guilt either! :)


i'm more surprised at how willing some are to publically display their dishonesty :D!

ed rader

[CountryBoy]

Honesty and things aside, it's not really Canon's fault that the exchange rate is the way it is. I'm led to believe it's the exchange that is causing the price hikes. Canon are probably making the same money they've always made on these lenses.

I liken it to Apple prices in NZ. A US$1999 currently costs US$2999 in New Zealand due to the exchange at the time it was released compared to now (Apple fix a price until each update). Likewise, some things end up costing a little less if you take direct exchange rates.

Canon had a layoff early this year , 1000+ people. The cited lack of camera sales for the reason. They also planned on cutting back production. So I don't think exchange rates is the only reason.

When I sent my Sigma 50-150mm in for repairs , I did neglect to tell Sigma that it had took a bad fall . You really couldn't tell by looking at it . They fixed it under warranty. I really don't feel any guilt.

[DaveSt]

I would send the incorrect lens back without any further thought. In the end, it isn't Canon or Amazon that made the mistake, it is another human being at his/her job that made an error in filling the order. That person, not the company, is the one that will have to pay the price for the error should it be noticed. You might try to reason it out by saying you are getting screwed by high prices, but in the end you are just punishing somebody at a probably crappy low paying job that happened to have a bad day.

[DreDaze]

i'd like to think that i'd send it back, but who knows until you're actually in that situation...i do tend to do the right thing though, i remember i was in the airport, and bought a couple slices of pizza...they only charged me for one so i pointed it out to them....then when i was walking away i thought to myself...they really ripped me off anyways, and that 2 slices for the price of one is probably the typical pricing outside of the airport...2 slices for $15 bucks really isn't right :)

[neil_r]

i'd like to think that i'd send it back, but who knows until you're actually in that situation...i do tend to do the right thing though, i remember i was in the airport, and bought a couple slices of pizza...they only charged me for one so i pointed it out to them....then when i was walking away i thought to myself...they really ripped me off anyways, and that 2 slices for the price of one is probably the typical pricing outside of the airport...2 slices for $15 bucks really isn't right :)

But even though you knew the price you chose to enter into the trade, so that argument is moot.

(PS I am taking no moral high ground I am simply enjoying the debate)

[ed rader]

Canon had a layoff early this year , 1000+ people. The cited lack of camera sales for the reason. They also planned on cutting back production. So I don't think exchange rates is the only reason.

When I sent my Sigma 50-150mm in for repairs , I did neglect to tell Sigma that it had took a bad fall . You really couldn't tell by looking at it . They fixed it under warranty. I really don't feel any guilt.


i'll bet they knew or at least suspected that you were at fault. i'm sure many of their repairs really don't qualify for warranty and they figure the cost of customer dishonesty into the cost of doing business, which just raises prices for everyone. so if you think you got one over on sigma i really doubt it :D.

ed rader

[DreDaze]

But even though you knew the price you chose to enter into the trade, so that argument is moot.

(PS I am taking no moral high ground I am simply enjoying the debate)

and i chose to tell them...i just was thinking to myself that if i didn't let it go in that instance(where i could've easily talked myself into being right somehow) i probably wouldn't in any case....either way i'd do it again even though i hate paying that much for pizza:lol:

[neil_r]

I bet it was not even good pizza ;-)

[mrkgoo]

I would send the incorrect lens back without any further thought. In the end, it isn't Canon or Amazon that made the mistake, it is another human being at his/her job that made an error in filling the order. That person, not the company, is the one that will have to pay the price for the error should it be noticed. You might try to reason it out by saying you are getting screwed by high prices, but in the end you are just punishing somebody at a probably crappy low paying job that happened to have a bad day.

If the error was found, and it was a genuine mistake, the company would probably take the hit. Depending on the error, and the company, the nature of the mistake, the person 'responsible' doesn't necessarily get screwed- businesses can be insured agains these kinds of errors.

It probably comes down to one less 17-55 on the stock shelf, one extra 18-55. During stock take this error is noted and business continues. This is obviously for larger operations. If it happened repeatedly, then maybe there will be an investigation.

[ed rader]

But even though you knew the price you chose to enter into the trade, so that argument is moot.

(PS I am taking no moral high ground I am simply enjoying the debate)


i'm really doing the same too. i am human too. i know for me rigorous honesty is very important....and not just so i can sleep at night.

do i fall short? sure i do. for me cash register honesty is the easy one because it makes me look good in front of others when i return 75 cents.

i am making progess in other areas too. i pick up my dog's poop even in the dark of night when no one is looking :D.

the trick to honesty for me is it must be instantaneous otherwise "possession is 9/10ths of the law" comes into play.

ed rader

[DaveSt]

If the error was found, and it was a genuine mistake, the company would probably take the hit. Depending on the error, and the company, the nature of the mistake, the person 'responsible' doesn't necessarily get screwed- businesses can be insured agains these kinds of errors.


Yeah, I agree that the employee might not have to actually pay for the mistake out of his own pocket, but it could very well mean that he will be looking for a new job. If he makes that kind of mistake on a normal basis he probably deserves that, but everyone has bad days and any mistake looks bad on the employee record.

[neil_r]

Insurance is still our money, we all pay, remember the premium comes out of the retailers margin, the number and value of the claims determines the insurance premium, if the premium goes up the retailers puts up their prices to cover it, in the end we all pay.

[mrkgoo]

A lot of good truth posted in the last few replies.

Ed: I agree that often companies are probably pretty clued in on customer dishonesty. That's all part of the cost of things we buy - their losses are integrated into the prices. I remember when I was marking undergraduate labs and stuff. It seemed like the students were trying to be 'clever' in being creative with their copying, but we always knew what was going on.

DaveSt: FOr sure, penalties can be more than just the money... I agree.

Neil_r: yup - in the end insurance companies make money, that's why they exist - one persons gain is actually a cost that is distributed to the rest. But you should know that when buying insurance - it's like a gamble. You pay for everyone elses' loss, for chance at a payout should you have a loss.

[Katiana]

99.99% chance that I would just return it and hope that karma would catch up to me, but if I were in the same situation as Sports_Dude, then I would keep my lens/money.

In fact, something sort of like that happened to me about two years ago. I bought myself a new flute from a local music store, and they ended up handing me a more expensive model with silver plating. The difference was probably a solid $350. I told my mother, she takes it back to the shop, and they tell her to come back in three days and pick up the right one. She goes back, picks it up, and it's the silver plated one yet again. We mentioned it, and the lady at the front desk insists that it's our order and that we should take it. $700 flute for $350. If they make the same mistake twice, then it's on them, not me. At least how that's I feel.

[fly my pretties]

Without a shadow of doubt, if it was from a large company, I would keep it.

Once, I bought an Ipod. This was back when they cost hundreds of pounds. It didn't arrive in the mail, so I called the company(John Lewis) to complain. They said they had sent it, but the courier hadn't delivered it yet. The courier claimed to have no record. They refused to refund my money until investigations were complete. I kicked up a massive fuss, and on my final phonecall(One of around ten), they agreed to credit my money back to me there and then.

Literally ten minutes, and I do mean literally, there was a knock at the door. A courier with a brand new Ipod.

I remember thinking "**** john Lewis..."

Anyone who displays honesty regarding consumer goods overlooks the fact that a) It will not be rewarded, and b) The company would bleed you of every penny you have if it could.


Edit: Of course, I would return anything if it looked like an individual may get in trouble because of the mistake.

[korrektor]

wow return a better lens because it was their mistake? never. Is it stealing? yep. Will anyone personally have to pay for it? Probably not. So I wont be taking anyone's money anyway. Clear record with my guilt )))

[Todd Lambert]

lol

[LeuceDeuce]

I absolutely would not return it.

I know this to be true because I ordered a 24-70L from a very large company, and they double shipped it. I sent back the one that matched the serial number on the receipt, and kept the freebie.

[Todd Lambert]

It's be quite funny if you ever sent it into Canon and they kept it claiming it was stolen property.

[sparkin]

I absolutely would not return it.

I know this to be true because I ordered a 24-70L from a very large company, and they double shipped it. I sent back the one that matched the serial number on the receipt, and kept the freebie.

What's the number on the one you kept - I think you got my lens. ;)

[EcoRick]

businesses can be insured agains these kinds of errors.

I don't think there is insurance a company can purchase for this type of mistake. I would think the company would have internal controls in place to prevent this and if a mistake occurs, the company eats it.

I would like to think I'd return it, but I really don't know. The internet has created a very impersonal buying experience and I don't have the emotional attachment to an "Add to Cart" and box at my door sale. If a sales rep at a camera store brought out the wrong lens and handed it to me, there is no doubt I'd mention it at the point of purchase.

[mrkgoo]

Well, for the record, the 17-40f4l I ordered arrived and in the box was ... An ef17-40f4l :p. I appreciate the people being honest about telling us they were dishonest. To be honest, if this happened to me I wouldn't say a thing.

[CountryBoy]

i'll bet they knew or at least suspected that you were at fault. i'm sure many of their repairs really don't qualify for warranty and they figure the cost of customer dishonesty into the cost of doing business, which just raises prices for everyone. so if you think you got one over on sigma i really doubt it :D.

ed rader

Well I don't think I was dishonest or that I got one over Sigma. They didn't ask and I didn't tell .

[pwm2]

If the error was insignificant in either direction, I would probably ignore it since it would cost me and/or the supplier a lot of money to correct the problem. If the error was more than probably $10-$20 in either direction, I would call them. Shopping locally, where corrections are more or less instant, I would react to an error larger than $1 in either direction. Possibly all the way down to the smallest possible error in the local currency.

If someone gives me $100 I would be happy. If someone accidentally gives me $100 I wouldn't be able to enjoy it. If someone takes $100 from me, I would be angry. If someone takes $5 from me, I would be irritated but probably ignore it.

In some situations, it can be quite hard/expensive to bother. What to do if buying something in a shop, and the price is $10 off. I don't notice the error until I'm home, and it costs more than $10 to drive back to the store? If they charged me too much or supplied the wrong article (or a broken one), then by local law I can also require them to pay my costs for correcting the error. If they charged me too little, I would have to pay the extra costs for solving the problem unless they gave me a better product than I requested. I don't like to correct errors if one part would have to pay as much just for correcting the error. But I may call the supplier and telling them that they shipped a $10 more/less expensive item but that I'm not interested in a one-hour car drive to get it switched. At least, that would allow them to correct any pricing/marking errors they have so the same thing doesn't affect other customers too.

[sparkin]

Well I don't think I was dishonest or that I got one over Sigma. They didn't ask and I didn't tell .

If it's good enough for government, eh ?

[tkbslc]

This actually happened to me, but it was with a compact camera. The model I got was worth about $100 more than the one I ordered. I called customer service and was told just to keep it and sorry for the "trouble". I imagine for $100, the administrative overhead and shipping costs of processing the return would barely be worth it for them.

Now if it was $1000, I am sure the company would want to know. I also would feel like the lens was not really mine and I stole it in some way. All it would take was a phone call and I would be on the hook for the full price of the lens. I think it would ruin the enjoyment of the lens.

[DStanic]

Without a shadow of doubt, if it was from a large company, I would keep it.



Anyone who displays honesty regarding consumer goods overlooks the fact that a) It will not be rewarded, and b) The company would bleed you of every penny you have if it could.


Edit: Of course, I would return anything if it looked like an individual may get in trouble because of the mistake.


I agree as well. If I ordered a 50mm f/1.8 from Henry's and a 50 f/1.2L came to my door I would enjoy my shiney new lens! :p
If it was the local camera shop across the street and was worth some significant amount, I would likely return the item.

I assure you, I am being totally honest!

[neil_r]

I agree as well. If I ordered a 50mm f/1.8 from Henry's and a 50 f/1.2L came to my door I would enjoy my shiney new lens! :p
If it was the local camera shop across the street and was worth some significant amount, I would likely return the item.

I assure you, I am being totally honest!

:-) Well as far as your answer goes you are :-)

[Dinoman]

If I ordered something and received something that was different I'd contact whoever I bought it from and see what they wanted to do. Better or worse, worth more or less, I wouldn't be able to handle not making the simple effort to correct the situation. :) Some places will tell you to just keep it, I know of somebody that ordered a computer UPS and through some shipping mix ups ended up receiving 2. Company said to just keep the extra because it'd cost too much to bother sending it back.

I like people/companies being honest with me, and I like to deliver the same back. I'd like to be notified if I made a mistake just so I could try and correct it from happening in the future. :) Of course I still count my change I get back from the cashier to make sure its correct and appreciate those few that do still count it back for you.

[rral22]

I'm pretty sure the Commandment reads, "Thou shalt not steal, unless it's just a little bit, or the company is big enough."

Pretty sure.

A man in a bar turns to the woman on the next stool and asks her, "If I paid you a million dollars, would you sleep with me?" The woman thinks about it for a few seconds and then says, "For one million bucks, yeah, I would."

The man then asks, "Well, would you do it for $25?"

The woman is offended and replies,"What kind of woman do you think I am?"

The man says, "Well, we already established that. Now we're just working on price."

[mikekelley]

Say you're playing blackjack at a casino, ten bucks a hand.
The dealer deals, and you bust, but he doesn't notice, and you get paid $10 via the dealer's error in this fast paced casino environment.

What do you do?

[DreDaze]

Say you're playing blackjack at a casino, ten bucks a hand.
The dealer deals, and you bust, but he doesn't notice, and you get paid $10 via the dealer's error in this fast paced casino environment.

What do you do?


i'd take it, and then proceed to give it back to them plus hundreds more in the next half hour:D

[Lazuka]

I'd send it back immediately, I like to remain classy and I'm a firm believer in Karma.

[LONDON808]

if it was in my favour i would have to say i wouldkeep it no questios asked -
and im sure all these people who say they wold return it are actually kidding themself

its like in a store when you pay with a $20 and coem out with change for a $50 you just go oh well there mistake my gain

if people want to attack me fo saying the truth about wha i would do well think for just a second

have you ALWAYS done the Good/right think at every turn ?
if you found a $100 on the floor would you do the leagly right thing and turn it into the police ?

i could list a million examples here and i know the awnser will always be no i have not i have taken somthing at some 1 elses loss so before the flames start stop and think

WHAT WOULD YOU REALY DO

[DreDaze]

and im sure all these people who say they wold return it are actually kidding themself


i'm glad a person like you didn't find my wallet when i lost it with $200 in it..

and don't pretend like you know what others would do...you don't know me, i wouldn't keep it in a second, and every other situation you described i would have/ or have done the exact opposite of what you think everyone would do

just because you don't believe in karma, and are happy living the way you do, doesn't mean others are all in the same boat

[pwm2]

I don't believe in karma but why should I keep something that isn't mine? Because I magically "deserve" to keep it?

[mikekelley]

I guess it depends how much it inconveniences the person who made the error

[ssim]

I wouldn't even have to think twice. I would return the item immediately. I agree with those that say good things will happen to those that are honest (call it Karma if you want0.

I find it disturbing and almost amusing as to how some justify their keeping the lens or any other item that may have worked in their favor. They already charge too much, they are a big corporation and it won't matter to them, I didn't tell them and they didn't ask and some other reasons contained in this thread. This all goes to show me which people have high moral standards and well those that don't. I guess overall it is not surprising in today's world but it is disappointing to me.

To each their own and those that feel it is justified to do this have to live with themselves. I would have to wonder how ethical they are in dealing with their customers.

[Canonswhitelensesrule]

If I ordered a 400mm 5.6L and someone sent me a 400mm 2.8L lens. The guilt would get to me and I would return it............ after a few years.

Maybe put it in my will to return it after I'm dead :lol:

*orders a 400mm f5.6L then waits & HOPES with crossed fingers!;)

Hey, if they send me the wrong lens, it's not MY fault! They shouldn't be so careless! It's not like you walked into the store, TOOK the "wrong" lens, and then walked out with it. They GAVE it to you!!

Just kidding...I'd return it! (I might use it for a while, and they might not appreciate all the drool on it when it is returned, but I would return it.)

[CountryBoy]

*orders a 400mm f5.6L then waits & HOPES with crossed fingers!;)

Hey, if they send me the wrong lens, it's not MY fault! They shouldn't be so careless! It's not like you walked into the store, TOOK the "wrong" lens, and then walked out with it. They GAVE it to you!!

Just kidding...I'd return it! (I might use it for a while, and they might not appreciate all the drool on it when it is returned, but I would return it.)


Maybe it was Karma that sent it to you ;) !

[rsscp1]

I honestly don't know what I would do. I might return it, but more so because I'd be afraid of them demanding I return it when they finally find out their mistake. I can't say I'm the most honest person in the world, I'm afraid...

[nphsbuckeye]

So, how is it not hypocritical to screw over a company that you think is screwing over you? I don't see how two wrongs make a right?

[RiaGurl]

So, how is it not hypocritical to screw over a company that you think is screwing over you? I don't see how two wrongs make a right?
i know there is a mathematical equation there somewhere. perhaps someone schooled in the fine art of math could do this complex equation for us:D

wrong²=right-companyrecordofscrewing/? or something like that

[eelnoraa]

Wow, I must say it will be tough. But let me separate into 2 cases here:

case 1. you order lens A, got lens B, B is more expansive, but A is what you want, you don't have any feeling for B. For example, A=70-200F2.8IS, B=28-300L. I would send back 28-300L with no hestitation because this particular lens has no use to me.

case 2. you order 35f2, and got 35L. now I have to say this one is tough. On one hand, I know I should return it, but the only reason I go for 35f2 is probably I can only afford 35L in my dream. Very tough. I don't know the true answer now. I will think about it when it really happen to me.

[bjyoder]

I can't say for sure until I'm in the situation, but I've had a few hours to think on this, and here is my general thought process:

I can't, on any world, truly justify my having the lens. I would probably take the appropriate steps to return the lens. Now, if the lens was packaged in such a way that I could take it out and see what it's all about (assuming an upgrade, say the aforementioned 35 f/2 v. 35L), I would almost definitely test out the lens and package it back up like new before I send it back. This all assumes a big internet retailer.

At a brick and mortar shop, I wouldn't hit the register before I notify them of the mistake.

On e-bay, I'd send an e-mail to see if the person meant to send me the item, if it becomes a problem to prove/contact the seller, I'd chalk it up to their mistake on the auction, and my luck for bidding on the right auction. This case is the one I'm least concerned about... ;)

[nicksan]

Years ago, I ordered a 32" TV and they sent me a 36" TV. Didn't say a word and never heard back from them. The TV was like 300lbs. Too much trouble on both sides. Never felt an ounce of guilt.

But life is rather strange. If I am at a store and they give me toouch change, I always correct it.

As for the lens example, i would keep it. If they are stupid enough to send me a lens that cost thatuch more money, then they deserve the consequences. I know I am being hypocritical but at least I don't pretend that I am a Saint.

[RiaGurl]

Years ago, I ordered a 32" TV and they sent me a 36" TV. Didn't say a word and never heard back from them. The TV was like 300lbs. Too much trouble on both sides. Never felt an ounce of guilt.

But life is rather strange. If I am at a store and they give me toouch change, I always correct it.

As for the lens example, i would keep it. If they are stupid enough to send me a lens that cost thatuch more money, then they deserve the consequences. I know I am being hypocritical but at least I don't pretend that I am a Saint.
amen:D

[[Hyuni]]

I bought a burton snowboard for $180 at the time and when I ringed out, they forgot to ring it up (I was buying other things). I walked out and was baffled why the amount on the receipt was so small (came out to be $300+ when i should have been around $500). I realized they didn't include it. I had a huge grin on my face, but went back into the store and told them they forgot to ring it out.
They were shocked that I came back into the store, and the only thing the cashier could say was 'thank you thank you thank you thank you!'

But in this case... If I ordered an EF 85 f/1.8 and got an EF 85L, it'd be VERY hard for me to send it back, especially if it was shipped correctly to my home.
I think it has to do with the guilt theory: Stabbing someone generally induces more guilt than shooting someone, and dropping a bomb on people you've never even met face to face induces almost no guilt at all.

[gkarris]

Lens? Wrong order? This is the right lens... ;)

[nphsbuckeye]

Years ago, I ordered a 32" TV and they sent me a 36" TV. Didn't say a word and never heard back from them. The TV was like 300lbs. Too much trouble on both sides. Never felt an ounce of guilt.

But life is rather strange. If I am at a store and they give me toouch change, I always correct it.

As for the lens example, i would keep it. If they are stupid enough to send me a lens that cost thatuch more money, then they deserve the consequences. I know I am being hypocritical but at least I don't pretend that I am a Saint.
I suppose punishing someone for a clerical error is not as bad as punishing a company for being successful.

[fly my pretties]

I don't believe in karma but why should I keep something that isn't mine? Because I magically "deserve" to keep it?

Should they get it back because they magically deserve to have their mistakes corrected?

[bjyoder]

Should they get it back because they magically deserve to have their mistakes corrected?

It still baffles me that when it is a mistake in someone's favor, they put forth the least effort - if any - to fix it; when they get short changed by an error, however, these same people raise the biggest fit. This quote above sums it up in my mind.

And this isn't me "pretending that I am a Saint." This is me being the person I am; one that was raised to do the right thing.

[nicksan]

It still baffles me that when it is a mistake in someone's favor, they put forth the least effort - if any - to fix it; when they get short changed by an error, however, these same people raise the biggest fit. This quote above sums it up in my mind.

And this isn't me "pretending that I am a Saint." This is me being the person I am; one that was raised to do the right thing.

Listen. Take my TV example again.
If they aint' coming knocking on my door claiming that they made a mistake, that they have the 32" TV in the truck waiting to be swapped, I ain't getting off my behind to make it happen, that's for sure.

Sorry. There's just no motivation for me. That's the key. MOTIVATION. Fine, I'm guilty. I'll go to hell...except there is no hell. There's just earth.

Now, first of all, I would never make the mistake of sending something more valuable than what I was supposed. Never happened. I assume it never will. But it did, and if the difference was like $1000, you can bet your behind I'll try to "right the wrong". I have plenty of motivation.

Sure...I'm being hyprocritcal. I also go over the speed limit 90% of the time, spit on the ground, saw plenty of action before getting married, smoked and drank while under aged...the list goes on and on.

But agan...I ain't no saint.

[pwm2]

Should they get it back because they magically deserve to have their mistakes corrected?
No, but because they legally, and morally deserve the right.

[DreDaze]

Now, first of all, I would never make the mistake of sending something more valuable than what I was supposed. Never happened. I assume it never will. But it did, and if the difference was like $1000, you can bet your behind I'll try to "right the wrong". I have plenty of motivation.



now say you did send the wrong lens to someone...obviously nobody means to do it, so to say it will never happen is pretty ridiculous...

and then someone like yourself receives the nice new lens...what is their motivation to answer your phone calls...or even deal with you...unless they think, "hey if i messed up and sent the wrong lens, i'd like it if the person on the other side was honest with me"

basically i treat others how i would like to be treated...apparently that doesn't go for all though...

[nicksan]

now say you did send the wrong lens to someone...obviously nobody means to do it, so to say it will never happen is pretty ridiculous...

and then someone like yourself receives the nice new lens...what is their motivation to answer your phone calls...or even deal with you...unless they think, "hey if i messed up and sent the wrong lens, i'd like it if the person on the other side was honest with me"

basically i treat others how i would like to be treated...apparently that doesn't go for all though...

Actually I won't make that mistake, but sure, let's say in an imaginary situation I had a 300 f4 IS and the bigger more expensive 2.8 version and asked my wife to pack it up and send it to the buyer. She sends the 2.8 by mistake.

I will indeed make a concerted effort to correct the situation. Honestly, if the store that sold the TV to me made the same effort I would have worked with them. But they didn't.

Again, I said I was being hypocritical about this because if I found a wallet on the street full of cash, I would report it. If a store gave me too much change, I would return it.

But if Best Buy sends me a 60" flat screen instead of a 36" one, and they don't blink an eye, they better make the effort to correct it with minimal inconvenience on my part. Otherwise it's staying.

[nphsbuckeye]

Listen. Take my TV example again.
If they aint' coming knocking on my door claiming that they made a mistake, that they have the 32" TV in the truck waiting to be swapped, I ain't getting off my behind to make it happen, that's for sure.

Sorry. There's just no motivation for me. That's the key. MOTIVATION. Fine, I'm guilty. I'll go to hell...except there is no hell. There's just earth.

Now, first of all, I would never make the mistake of sending something more valuable than what I was supposed. Never happened. I assume it never will. But it did, and if the difference was like $1000, you can bet your behind I'll try to "right the wrong". I have plenty of motivation.

Sure...I'm being hyprocritcal. I also go over the speed limit 90% of the time, spit on the ground, saw plenty of action before getting married, smoked and drank while under aged...the list goes on and on.

But agan...I ain't no saint.
Woah, totally too much information.

[bjyoder]

Listen. Take my TV example again.
If they aint' coming knocking on my door claiming that they made a mistake, that they have the 32" TV in the truck waiting to be swapped, I ain't getting off my behind to make it happen, that's for sure.

Sorry. There's just no motivation for me. That's the key. MOTIVATION. Fine, I'm guilty. I'll go to hell...except there is no hell. There's just earth.

Now, first of all, I would never make the mistake of sending something more valuable than what I was supposed. Never happened. I assume it never will. But it did, and if the difference was like $1000, you can bet your behind I'll try to "right the wrong". I have plenty of motivation.

Sure...I'm being hyprocritcal. I also go over the speed limit 90% of the time, spit on the ground, saw plenty of action before getting married, smoked and drank while under aged...the list goes on and on.

But agan...I ain't no saint.

If we took the time to count up all the mistakes of those that believed they would never make a mistake, we'd be here for just a bit of time...

It's your choice on what you would do. You're being honest about it (and it can't be easy being an honest hypocrite, ;)), and some here may not be. I am mainly taking issue with the dig at those of us that would truly return the product for the right one (or try, anyway). Like I said above, it's not me pretending to be a saint, it's just the way I am.

[fly my pretties]

No, but because they legally, and morally deserve the right.

It depends where you're getting your moral code from, because in my eyes, there's no moral obligation to return goods sent to you mistakingly. If you pay for something, and you receive something else, then you are a victim of the mistake as much as the next man.

[bjyoder]

It depends where you're getting your moral code from, because in my eyes, there's no moral obligation to return goods sent to you mistakingly. If you pay for something, and you receive something else, then you are a victim of the mistake as much as the next man.So if they accidentally send you a 50mm f/1.8 instead of a 50mm f/1.2, you just accept the 1.8?!

[jacuff]

I ordered my 300mm f/2.8L IS from Adorama as a Gray Market Item. When it arrived, It was the one with the USA Warranty. I called them fully expecting them to say just keep it because the difference in cost at that time was only $100. I would have insisted that they pay for shipping back to them and shipping back to me (after all, it was their mistake). It didn't come to that because they said keep it. So now if I have a problem, I can send it to Canon USA instead of Adorama. Both have the same warranty period, but I imagine Canon USA would have the faster turn around time.

I'd report an error even if it was in my favor. However, I don't think there is anything wrong with insisting that they pay for all expenses in getting the error corrected.

[DStanic]

It still baffles me that when it is a mistake in someone's favor, they put forth the least effort - if any - to fix it; when they get short changed by an error, however, these same people raise the biggest fit.

This is when "the customer is always right" rule applies ;)

[fly my pretties]

So if they accidentally send you a 50mm f/1.8 instead of a 50mm f/1.2, you just accept the 1.8?!

This bears no relevance to my previous post.

[Shinnoobi]

Sometimes life screws you over, and this might be a way of it balancing itself out.

To be completely honest, I'd probably keep it. But at the same time if it was not in my favor I would complain, maybe i am just selfish.


Edit: Its like saying you go out to buy a camera. Retail price is 500 dollars, but the 'new' clerk rings it up for say 300. Would you tell him its a 500 dollar camera? or would you just pay the 300 and be on with it.

[CountryBoy]

No , I would tell the clerk . I've friends and family members who worked as clerks and know the hassle they get into when they are short at the end of the day. Even if it's few dollars , I still tell them.

[nicksan]

Maybe they should pay more attention and ring up the correct amount then? Dunno...

Honestly, obviously the "right thing to do" is to correct the mistake. I've been in stores where they rung up the wrong price and have corrected them, sure. I've returned excessive change. But I've also been in a situation where items weren't rung up, I made it to my car not even knowing, got home, realized they didn't charge me for something and didn't bother going back to correct it. Sorry, it's too much hassle.

But again...and again...I am no saint. I don't pretend to be one and that's all there is to it.

[pwm2]

But if Best Buy sends me a 60" flat screen instead of a 36" one, and they don't blink an eye, they better make the effort to correct it with minimal inconvenience on my part. Otherwise it's staying.
So Best Buy sends out one 60" and twenty 36" sets, and after a couple of days one customer calls them and asks why they sent a 36" unit. How will they then be able to figure out which of the other twenty customers did get the big screen? The twenty might just as well have been two hundred or two thousand.

So the person who got the small screen will first have to fight to get them to believe that he didn't get a big one. Then they find out that they have a big problem figuring out which two address labels that got switched. And if they call twenty or two hundred customers and asks them if they accidentally got a 60" screen, the person picking up the phone may lie. And just calling around would represent a lot of bad will - ah, the company that can't keep track of their shipments. And in the end, one or two or three persons at the shipping dock gets a scolding for being clumsy. Maybe one of them worked on an hourly basis and isn't asked to show up any more. Maybe their bonus gets cancelled.

[neil_r]

Edit: Its like saying you go out to buy a camera. Retail price is 500 dollars, but the 'new' clerk rings it up for say 300. Would you tell him its a 500 dollar camera? or would you just pay the 300 and be on with it.

Been there done that see my previous post (HERE (http://photography-on-the.net/forum/showpost.php?p=8796612&postcount=32)). But if you are happy to use someone else's mistake to justify your theft then that is fine.

[CountryBoy]

Maybe they should pay more attention and ring up the correct amount then? Dunno...

Honestly, obviously the "right thing to do" is to correct the mistake. I've been in stores where they rung up the wrong price and have corrected them, sure. I've returned excessive change. But I've also been in a situation where items weren't rung up, I made it to my car not even knowing, got home, realized they didn't charge me for something and didn't bother going back to correct it. Sorry, it's too much hassle.

But again...and again...I am no saint. I don't pretend to be one and that's all there is to it.

If I don't relize it till I get home, then I won't go back. Usually if I miss it, it isn't that much. But if it's $20 or more , either way, I will catch it. Mainly because I'm cheap !

[pwm2]

Sometimes life screws you over, and this might be a way of it balancing itself out.

To be completely honest, I'd probably keep it. But at the same time if it was not in my favor I would complain, maybe i am just selfish.


Edit: Its like saying you go out to buy a camera. Retail price is 500 dollars, but the 'new' clerk rings it up for say 300. Would you tell him its a 500 dollar camera? or would you just pay the 300 and be on with it.
That has happened (not camera but similar price), and I asked them to recheck the price since it wasn't the same as in the leaflet they had sent out. The "new" clerk had to talk with someone more senior, who came back and said "good catch" and let me have the tool for the lower price anyway. I got lucky, and at the same time didn't have to think that I committed fraud.

[fly my pretties]

Edit: Its like saying you go out to buy a camera. Retail price is 500 dollars, but the 'new' clerk rings it up for say 300. Would you tell him its a 500 dollar camera? or would you just pay the 300 and be on with it.

I'd have to come clean on that one. For one, you're right in front of the person making the mistake, that makes you a party in deceit. Secondly, by allowing it to take place, you could cost someone their job.

It's not massively different, but I'd say that's a different enough set of circumstance to point out the mistake compared to just receiving a different lens in the post.

[CountryBoy]

How about this one, http://www.claremoreprogress.com/local/local_story_289141819.html

[DreDaze]

How about this one, http://www.claremoreprogress.com/local/local_story_289141819.html


this line makes me think the author wouldn't have returned it Thanks to the honest actions of the young teenager, that wasn’t necessary

i went to the lost and found at a ski resort in tahoe, and the guy behind the desk told me about a kid returning a wallet that had 2k in it the day before...he said the guy came in when the kid was there...just said thanks, and that was it...i think if you get back $2,000, you have to at least give a small reward

[CountryBoy]

this line makes me think the author wouldn't have returned it

i went to the lost and found at a ski resort in tahoe, and the guy behind the desk told me about a kid returning a wallet that had 2k in it the day before...he said the guy came in when the kid was there...just said thanks, and that was it...i think if you get back $2,000, you have to at least give a small reward

Are you talking about me ? Anything short of not returning it would be stealing .

[DreDaze]

Are you talking about me ? Anything short of not returning it would be stealing .


did you write the article?

if you did, i don't mean any offense, it's that one line just the "which wasn't neccesary"...seemed strange to me, it really stuck out in my opinion

[CountryBoy]

did you write the article?

if you did, i don't mean any offense, it's that one line just the "which wasn't neccesary"...seemed strange to me, it really stuck out in my opinion

Sorry ! When you said author. I thought you meant of the post.

I'm hoping he meant that it wasn't neccesary to reward the kid.

[neil_r]

this line makes me think the author wouldn't have returned it



LOL Go read it again :-) He is is saying that the cancellation of the trip was not necessary now that the wallet was returned. :rolleyes:

[neil_r]

I'm hoping he meant that it wasn't neccesary to reward the kid.


See my post above, do they not teach comprehension in schools any more?

[CountryBoy]

See my post above, do they not teach comprehension in schools any more?

Don't know, I haven't been there in a long time. To many spaces for me.

But you are a bit of a snob :lol:

[DreDaze]

LOL Go read it again :-) He is is saying that the cancellation of the trip was not necessary now that the wallet was returned. :rolleyes:


yeah true...the whole new paragraph in between the two sentences must have been what confused me...

[neil_r]

Don't know, I haven't been there in a long time. To many spaces for me.

But you are a bit of a snob :lol:

And I guess you must be psychic to reach that conclusion when you do not know me. Perhaps you should concentrate on more normal but important things like learning to read before you demonstrate to the world your paranormal talents. ;-)

[CountryBoy]

And I guess you must be psychic to reach that conclusion when you do not know me. Perhaps you should concentrate on more normal but important things like learning to read before you demonstrate to the world your paranormal talents. ;-)

I think this proves my point .

[neil_r]

So I guess you must be feeling pretty good then.

Perhaps we are in the middle of a huge misunderstanding here though. Given your proven inability to understand even the simplest of written English, I guess you may not know or understand what snob means.

[CountryBoy]

The sun is shining (for a change), I've had my coffee, taken my meds, batteries charged up for the camera and you keep proving my point.

So yes , I feel pretty good.

Another word does come to mind , but i'll pass on that :lol: !

Have a good day, Sir !

[neil_r]

Goodnight xx

[JWright]

I'm amazed at the number of people on this thread that would "take the money and run." It's very apparent that the disconnect of the internet makes people think it's OK to steal.

Being raised in a different time, I feel differently. There have been occasions where mistakes have been made in my favor and I have gone out of my way to correct them.

Recently I was the victim of identity theft and a number of products were purchased using my credit card number. For some reason, I can't figure out the products were sent to me instead of the thief. I made several attempts to return the products to the companies, but in every case I was told to keep them. Most of them were given away because they were stuff we couldn't use. I got my money back from the credit card company...

[nicksan]

I'm amazed at the number of people on this thread that would "take the money and run." It's very apparent that the disconnect of the internet makes people think it's OK to steal.


You are?
I'm not. That's life...:lol:

[bjyoder]

This bears no relevance to my previous post.

Sure it does:

It depends where you're getting your moral code from, because in my eyes, there's no moral obligation to return goods sent to you mistakingly. If you pay for something, and you receive something else, then you are a victim of the mistake as much as the next man.

The thread was going on the idea that you were sent a better item than you asked for, but with this post, you make it seem like if you get sent the wrong item, for better or worse, you are just stuck with it; as in if you were sent a lesser item (where you're the victim), you have no moral obligation to return it for the appropriate item. We all know this is not true, as about everyone who gets a lesser item would have no problem picking up the phone to get the issue resolved right away.