BG-E2 Battery Grip NEW NEWS!!!!!!!!!!!!!

[ridesalaska]

Thank you for using Canon products.

We have confirmed that the BG-E2 battery grip for the EOS 20D digital
SLR camera causes issues such as the number of shots being limited or a
low-battery warning being displayed immediately when used with a fully
charged battery pack or a fresh set of AA batteries. Canon offers its
sincerest apologies to all customers who have been inconvenienced by
this issue.

Starting at the end of May, we plan to offer repairs free of charge for
all BG-E2 battery grips that are affected by this issue. The starting
date and more detailed information will be announced soon. With sincere
regret for the inconvenience this represents for our users, we ask for
your patience until that announcement can be made.

We spare no effort in our quality control process, to make sure our
customers can use our products with confidence. Please accept our
thanks
in advance for your patience and understanding.

Inquiries about this issue should be directed to:

BG-E2 Call Center
1-800-828-4040 (toll-free)

Business Hours
Weekdays: 9:00 a.m. to 8:00 p.m.
Saturdays, holidays: 10:00 a.m. to 5:00 p.m.

If you have any further questions feel free to respond to this email.

Thank you for choosing Canon.

Sincerely,

Jason
Technical Support Representative

[Toogy]

Not really new information, already reported the end of april

http://photography-on-the.net/forum/showthread.php?t=70497

[NJames73]

So...if I buy the Grip am I just buying a defective peice of equipment.......should I wait or should I purchase it?

[toyguru]

Don't think that all of them are defective. I've had mine since Feb of this year and have had no problems with mine (knock on wood). I say if you want one go ahead and get one!

[crusher420]

I just got mine and it seems fine. Have used it quite a bit the last week and have had no troubles whatsoever! The place where I bought mine from delayed me getting it because their Canon Rep told them they were being updated. I waited a couple of weeks and I am sure glad that I did.

[OceanRider]

Can anyone help me? Here is the affected models, WHERE do I find this number on my unit to check???

Cheers..
Joel



Battery Grip BG-E2 and Battery Magazine BGM-E2
- Battery Grip BG-E2
Serial Number 000001 - 096000 (shown below) - Battery Magazine BGM-E2
Old type products (shown below)

[DavidW]

See the information here (http://consumer.usa.canon.com/ir/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=215&modelid=10464) and look on the bottom of the grip fairly near the tripod socket for a small embossed number.

David

[OceanRider]

ok cool my number says 030434. Does this make me affected?? It would appear so eh?

Heres the bad ones.....Serial Number 000001 - 096000 (shown below) - Battery Magazine BGM-E2

[Ronald S. Jr.]

So...if I buy the Grip am I just buying a defective peice of equipment.......should I wait or should I purchase it?


Just some of the old ones were "defective". If you buy a new one from a shop, it'll undoubtably work just fine.

[OceanRider]

Well mine works great but it appears to have the bad numbers should I take her in? What a drag.

[defordphoto]

It's a free replacement. All you have to pay is shipping to Canon. They replace it, and pay for the trip back. The build of the new one is miles above the originals. I was quite surprised.