Apacer external drive won't talk to 20D

[ricphoto]

Hi,
I recently purchased an Apacer OTG (On The Go) Steno CD211 external portable hard drive unit, for in-the-field backing up.

The guy at the computer shop - a business friend as it happens - 'tested' the device by directly connecting it to numerous digital cameras.

But, you guessed it, the Steno CD211 will NOT recognise my Canon 20D.

For the moment we are using a CF card reader to backup images and there is no communication problem between the card reader and the Steno CD211.... and the Steno CD211 is instantly recognised by Windows XP when I get back to the office.

If anyone knows of any particular problems with the Apacer brand name or the Steno CD211, I'd like to know please ?
Or even if the 20D has a lot of communication issues with a lot of external hard drives ?

Likewise if there are any software updates for the Steno.

Incidentally, the Apacer website is useless and of no help whatsoever.

Thanks

Rick McDowell
Australia

[lostdoggy]

Doesn't the 20D have a communication option for Normal and PTP??? It needs to be in the Normal setting.

[ricphoto]

Still doesn't work ... don't matter wether Normal or PTP .... either way Apacer product is crap and if anyone from Apacer reads this get your act together and make a product compatible with
the 20D :) :)

[canonrick]

Not trying to make your problem worse, but there is a compatibility list on their website and the 20D is not on it.
http://www.apacer.com/apacer_english/product_html/share_steno_cd211.asp

[gasrocks]

Try using a card reader to put those pix into the drive. Should be easy & fast.

[ricphoto]

Yep Gasrocks,
as I said above, I am now having to use a card reader ..... thanks for that compatability list ... I went all through the Apacer site and never saw that ..... oh dear .... guess there is a lesson or 2 in all this, like check the product out thoroughly before buying :)